We have a 7 day returns policy. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligable for a return or refund.
Please email info@lilpuppet.com.au if you need to lodge a return. Please provide a reason for this return, your order number and photographs if the return is due to a faulty garment.
If approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 7 working days for this payment to appear in your account.
Then contact your credit card company, it may take some time before your credit is applied.
Unfortunately we don't offer returns on any sale items.
If you want to exchange for a different size or item, it your responsibility to take all shipping costs.