Please note that Damages of your shipment sometimes do occur. If an item arrives damaged, please follow below directions and contact us immediately. We apologize in advance if this does happen. We will provide our best customer service in handling your damaged goods. VERY IMPORTANT!!! UPON DELIVERY, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Open each package. If there is any damage to the merchandise, write the description of the damage on the freight bill and then inspect the inside before the driver leaves the premises. Do not refuse any shipments. PLEASE KEEP ALL PIECES AND NOTATE ON THE DOCUMENTS. REMEMBER, YOUR SIGNATURE MEANS YOU ARE SIGNING YOUR APPROVAL OF THE MERCHANDISE CONDITION.
If there is any noticeable damage to the package (i.e. forklift holes in the box or pieces falling out of the box or crate broken off or loose tape on the box), please make note of the damage on the delivery receipt prior to signing for the product and Take PICTURES of an EXTERIOR and ITEM damages.
This will help us when filing insurance claim in case there is damage. Please Email us (reply to your Original order receipt) within 3 days of delivery if you have a damaged Item with detailed photos (exterior box) and description. Insurance claims have to be filed within 5 business (M-F) days of delivery or it will expire.
Please contact us via Email (info@minimalandmodern.com) immediately in this situation.
Any refunds will be processed once claims have been settled with shipper. Claims can take up to 60 days to get finalized.
All of our items are brand new and in new condition when shipped. We strive to make returns as hassle free as possible, and fully cooperate with the customer and shipping company during the course of a return. Please see our policies below.
All deliveries refused by customers will be subject to the same terms and conditions of our return policy. We want the best buying experience for our customers and we ask that you please accept the package and contact our customer service centre so we may address any concerns that you may have.
If an item has already been shipped, and then canceled, please refer to the return policy. Feel free to contact us (email preferred) if you decide to cancel and we’ll let you know if your order has been shipped.
Once item has been delivered, customer has 5 days to contact us if dissatisfied.
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization within five days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.
Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. Please email us for more information.
We cannot accept returns for TOV Furniture & Lanna Furniture - Damaged and Defective items will be replaced. Once orders from these brands have shipped, they cannot be cancelled.
Refunds or Exchanges for Damaged merchandise will be issued after the claim is settled and approved. Claims can take up to 60 days to get finalized.
Please feel free to contact us if you have any other questions regarding our policies.
If your order has shipped, you (the buyer) will be responsible for the actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. Minimal & Modern will not responsible if any of these are slightly different from what was advertised.