We're investigating reports of some technical issues in our app which may affect Members.
One of our partners has made a change to their systems which may prevent some Members making account changes in the app.
You may be affected when logging in, changing a DD payment date, or changing your mobile phone number. It shouldn't have any impact on sending meter readings.
I'll update this post when I get more info.
Last edited by Marc; 26-03-19 at 18:41.
Hi. Just to let you know that this issue is still being investigated.
Hi there, I am having problems entering my gas meter reading. When tapping next, the keypad does not come up to enter the reading. Are you having some issues?
​Thanks for updating. Is everything else on your device working at normal pace?
Yes everything also is working as usual.