How do you respond when the going gets tough? Here are 5 steps to removing that blockage so you can just keep going.
Do you write stuff down like the steps involved in menial and repeated tasks you carry out in your business? If you answered “no” then you need to read this.
Today’s word of the day is continuity. This is all about making the customer experience work in a joined up way across customer channels.
Consistency is the watchword in customer experience. Every person in your business should deliver a similar experience to your customers.
Delegate and empower people. That’s one key ingredient to enable you to work ‘on’ your business rather than ‘in’ your business. It’s also a great way to get the best out of your people.