Want to dramatically reduce customer interaction costs, improve service quality and boost customer retention? eGain can help. 24 of the Global 50 and growing medium-sized businesses rely on eGain to transform traditional call centers, helpdesks and web customer service operations into knowledge-powered multichannel customer interaction hubs, and differentiate themselves from the competition. Available in-house or on-demand, eGain Service™ is the industry's top-rated* eService software that includes integrated, best-in-class applications for web self-service, email management, knowledge management, web collaboration through chat and cobrowsing, automation of fax and paper-based interactions, case management, and service fulfillment—all based on a common platform.