Joel Spolsky, in his blog post Seven Steps to Remarkable Customer Service has emphasized the importance of the customer, and how to please them. While this applies to all businesses, contact centers can benefit most from his advice. Agents need to be trained to place the client first, manage several requests, and respond effectively.
Transforming contact centers into excellent customer engagement centers with Five9. We do this through our deep understanding of the costs, and complexity involved in running a contact center. Focus on the customers; leave the hassle of calls and requests up to us. Our range of features are robust, and easy-to-deploy.
Adopt Spolsky’s suggestions with Five9. Reach our experts at 1-800-553-8159 or simply click on "Get Info" for a free quote.