Plugin installed but will not post to Facebook. Other features seem to be working ok.
Could you post a screenshot of your "Autopost to Facebook" settings section please? It would help to see how you have set it up.
Also, be sure you have granted the appropriate permissions under "Grant extended permissions".
Hi Patrick. All permissions appear to be good - message that we have granted extended permissions. Here is the screenshot you requested.
Any update yet? Please advise.
So I guess that support are now on vacation and unable to help anyone.
Update - deleted plugin and reinstalled. Noticed that the delete did not remove the settings - they were still all in place. Everything appears to be working but nothing posted to Facebook. Will this plugin post articles retrospectively if they have not been published to Facebook already, or only new articles?
@Timothy Bowers is absolutely correct in that follow-ups are taken oldest first. Posting to the same thread repeatedly actually delays the staff response time; with every post, the thread is bumped to the bottom of the queue, and can easily be missed.
But it's good to see that things appear to be functioning better with the re-install. The plugin will not publish old articles to Facebook, no.
Thanks Patrick and understood. Will run a test and see what happens. No, we are self-hosting and there is nothing on our server which should cause any such problems.
How do I access the custom field to edit it? I'm probably missing something really obvious here!
The custom fields block can be found just under the post editor when creating/editing any page/post.
If you don't see it, click screen options at the top-right of the screen when in the post editor. Then tick the "Custom Fields" checkbox.
Thanks for that. Now we come to the crazy part. There are three posts on the blog at the moment. I opened the first one in editor and when I looked at the custom fields it indicated that it had indeed uploaded this article to FB. I checked the second post. It was missing the "Uploaded to FB" field. I added the field and updated, and it too uploaded to FB. The third post I tried to do the same thing. First time it did not save the custom field, so I tried again and gave it a value of 0. Updated the post and still did not upload. I deleted the value and tried again. Still the same.
So we have three posts, each of which behaved differently. No idea why the first one uploaded by itself. It definitely did not upload before this morning. Also, I don't know how to persuade the last post to upload.
Now we come to the crazy part.
As for this new issue of articles being posted willy-nilly to FB or not, I'm at a loss.
It gets crazier. The last post was copied to Facebook, going by the time, 1 hour after I stopped trying this morning. AAAAGGGGGGGGGGGGHHHHHHHHHH!
Seems our system didn't log the flag I put up yesterday for the developer, so I'll flag him again right now.
Can you please check the error log page, and see if there are any issues logged there? As for the delayed appearance of the Facebook post, that's interesting indeed - the plugin will either send the publishing request to Facebook the moment your post is published, or not at all. Seeing how the post did eventually appeared on the timeline, the lag time probably has to do with Facebook itself.