Positive Performance Coaching is achievable ...when supervisors and managers have the right training. This video program helps leaders get beyond the belief that confronting negative performance has to be punitive in nature and shows them how performance discussions can actually be a tool for developing employees.
In a recent study, performance-based coaching was among the top three talent management processes shown to improve business results.
This highly effective training tool teaches supervisors how to prepare for an employee performance improvement discussion, manage the discussion appropriately (and legally), place ownership of the problem's resolution with the employee, and get the desired outcome without losing employee commitment.
The program's video vignettes are set in different work environments and feature three different performance issues. Accompanying workshop materials include role-play activities, job aids (such as a conversation planner) and more.
Success Story: Learn how a large healthcare facility trained their managers with a Positive Discipline workshop to help them in handling difficult situations.
"CRM provides a large variety of top-notch training materials. I have found the CRM staff to be highly professional and efficient. The materials are thorough and greatly enhance our unique training needs. Our supervisors who attended our Positive Discipline training reported it was greatly beneficial and provided them with better tools when addressing team member performance issues."
"We have given our managers a method to address discipline issues before they escalate to a formal corrective action situation. The step-by-step process allows them to think about and draft a course of action before meeting with the employee. The participants in the program have given great reviews on this session."
"The program is concise, straightforward, and particularly helpful for people who are reluctant to confront conflict."
"Great scenarios along with content. Leaders are able to identify with the scenarios. Also, great way to problem solve."