Queen Bee® is a gorgeous online maternity boutique with offices situated in the heart of Sydney. We are a registered Australian Proprietary Limited company (ACN: 091 597 027) established since May 2005.
Should you have any questions, comments or suggestions, please don't hesitate to use the contact form below as we'd love to hear from you. You may also like to view our customer service and FAQ's pages to help with any queries - thanks!
Haven't received your order confirmation, shipping email or refund receipt? Please check your spam folder, it will be hiding in there!
I haven’t received an order confirmation. Did you receive my order?
An order confirmation email is automatically sent once your order is placed. Please check your spam or junk email folder as sometimes they can get caught in there.
All completed orders received by 2pm (Sydney time) on a business day will be dispatched that day.
Note, orders with incomplete information may be held until we hear back from you with the missing information.
If you have chosen to pay via a bank transfer or a Paypal e-cheque, then the order will ship once the funds have cleared.
Once your order ships, you will be emailed the tracking number and link to track your parcel. Please check your spam or junk email folder as sometimes they can get caught in there.
You can also log into your Queen Bee Account and when you view your order details, you will also find your tracking number.
Tracking numbers are generated when we are packing your order. These generally will not show until after 7pm on the Australia Post website.
For interstate customers, in particular WA and NT, the tracking generally does not show until the parcel reaches the destination state.
If you are still not seeing tracking information and you believe that you should then please contact us by replying to your order confirmation email.
If the tracking shows that your parcel was delivered, then please check with other household members and also check all common points such as letterboxes and porches. If you still can’t find your parcel and it was ‘safe-dropped’ please call Australia Post on 137678 and quote your tracking number and they will be able to let you know where they left your parcel.
If you sent your parcel to your work, then please also check with the company mailroom. Many companies have their own arrangement with Australia Post and all parcels will be sent to the company mailroom.
If the tracking shows that the parcel is still in transit, then please note that Australia Post do have until 6pm of that business day to deliver the parcel.
If you are still unable to locate your parcel then please get in touch with us and we’ll do our best to chase it up.
My order says it’s being Returned to Sender. Why?
Parcels that are returned to us can be re-shipped to you, but will incur a re-delivery fee appropriate to the parcel size. Please note that if no response is received after 30 days, then we will issue you a store credit less the RTS fee incurred by us.
I need to return an item. How do I do that?
You’ll find the ‘returns form’ located on the back of the invoice that was included with your parcel. Please follow the instructions and ensure you send it back within the return period – more information can be found here.
I forgot to return an item. Can I still return it late?
All requests for late returns must be made in writing – please use the contact form below – and, if accepted, will receive a store credit only with potential administration and drycleaning fees deducted from the value of the store credit.
I returned an item. Have you received and processed it yet?
We process all returns on the day received and will email the refund/store credit confirmation that day. Please check your spam or junk email folder as sometimes they can get caught in there.
Why did I receive a store credit?
There is no expiry on store credits or gift vouchers.