Understanding Communication and Conflict is a a two-part workshop for personal and professional development. Foundations will help you become more aware of your preferred conflict style, learn to recognize other’s conflict styles and identify situations where each conflict mode can be used most effectively.
Crisis Prevention by Safe Management provides knowledge and strategies about dealing with difficult situations. You will learn how to build positive relationships, practice verbal and non-verbal de-escalation techniques, avoid injuries if behavior escalates to a physical level, and more.