Konstantinos Stouras is Assistant Professor of Operations Management at UCD, Michael Smurfit Graduate Business School. Konstantinos specializes in technology management and innovation. His research examines crowd-based innovation models, and the impact of on-demand marketplaces and online communities in the digital transformation of the service industry. Konstantinos holds a Ph.D. in Operations Management from INSEAD and graduate degrees in Financial Engineering, and Applied Mathematics and Physics from the National Technical University of Athens (NTUA).
Here is an up-to-date list of research on work-from-home call centers.
[P2] Stouras, Konstantinos I., Product Support Forums: Customers as Partners in the Service Delivery, 2016.
[P4] Stouras, Konstantinos I., Crowdsourcing Contests with Private Types and Evaluation Uncertainty, Cambridge Area Computation and Economics Conference (CAEC), Microsoft Research, New England, 2017.
Stouras, Konstantinos I., Sanjiv Erat, and Kenneth C. Lichtendahl Jr., Dueling Crowdsourcing Contests.
Stouras, Konstantinos I. and Xiaojin (Jim) Liu, Crowdsourcing Customer Service to Customers: An Analysis of the Microsoft Online Community.
Chen, Louis Lester, Ioannis Panageas and Konstantinos I. Stouras, Average Case Performance of Supply Chain Contracts.
Stouras, Konstantinos I., Incentive Design of On-Demand Marketplaces for Service and Innovation, Ph.D. Thesis, INSEAD, 2017.
Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.
[T1] Goldberg, Rebecca, Ozlem Yildiz, Konstantinos I. Stouras and Elliott N. Weiss, GidaTez: Grocery Delivery in Turkey, Darden Business School Case and Teaching Note, forthcoming, 2019.