We ship wordwide. We ship within one business day after your payment is received. If your order is not in stock , you will be notified with the expected shipment date. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government. But according to our experience , we can say that you will not be charged for any taxes or duties by your local government. Because the taxes policies of the governments are not include the handmade products. The products will be sent with UPS cargo services or airmail delivery according to your choice.You can track your order online if you choice UPS express shipping. There is no online tracking information for standart airmail. Our goods are insured against accidents , casualties or hurt by our delivery services.
It is informed by International Data Corp. that about 210 billion dollars are spent by online shoppers in 2010. But , still many people have some doubts about the safety of shopping on the internet. The main thing of online shoppers worry about is that their credit card information will be used by someone else. Our company uses 128 bit Secure Socket Layer (SSL) that protects your order information. SSL technology encrypts all your credit card and personal information. It is unreadable as it travels across the Internet. This system is actually safer than using your credit card around town. Your online security is a top priority with MeerschaumStore.com. Shopping with a credit card in internet is safer than everything.
We respect your privacy at home and work. MeerschaumStore.com will not give your name or other relevant information to another company without your prior consent. Online security and privacy is very important, so we work at making your shopping experience worry-free. If you are still concerned and feel uncomfortable using a credit card on the Web , please contact us.
Any damaged items be returned for within 10 days. Upon receipt of the item, we will changed it by the same item.Returns will be charged a 20% restocking fee.
We give life-time guarantee for meerschaum. Any damage caused by intentionally or accidentally and any damage, except bowl burnout or bowl cracks, to the pipe shank and/or mouthpiece is not covered by this warranty.
All returns must be in as-shipped condition .
Sorry, no refunds can be made after 10 days.
Shipping and handling charges are not refundable unless we made an error. Please contact us at order@MeerschaumStore.com and please reference your order number.
In the case of defective product , please contact us at support@MeerschaumStore.com for information on obtaining replacement product.
Brightness, reflections and/or any seemingly faults of any pictures are the results of photographic errors. Non of our products have defects.
A defective item can only be replaced by the same item. Another can not be substituted .
If any of the item you have chosen , is not available in our stock , this situation will be mailed to you in 1-2 day. In this case item will be send in 7-21 business day.
The Meerschaum Store Company is very concerned about the protection of online privacy for all our website visitors.
The Meerschaum Store only collects personally identifiable data , such as names, addresses, email addresses, and the like, when voluntarily submitted by a visitor. In addition , we advise minors to get parental permission before filling out any online forms. Please see our Special Note for Parents (below). The Meerschaum Store does not sell or release any information gathered on our websites to any third parties unless given permission to do so. All information gathered online will be used only by The Meerschaum Store for internal marketing analysis and to improve our products , services and websites.
In some instances, when an email address has been provided by the visitor, and the visitor is 18 or older and has indicated that he/she would like to receive communications from us , we will send notices to visitors, usually in the form of an email. These notices, sent periodically, will announce website upgrades, new product information and other similar updates.
A SPECIAL NOTE FOR PARENTS: The Meerschaum Store adheres to the Children’s Online Privacy Protection Act of 1998 and the guidelines of the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus, Inc. in each of our web sites for children. Parents, you can help by spending time online with your children and monitoring your children's online use. Please help us protect your child’s privacy by instructing them never to provide personal information on this site or any other without your permission.