– To be fully conversant with all the Policies & Procedures and ensure that they are being adhered to.
– To be fully conversant with Fidelio Operations.
– To prepare weekly duty roster for front office.
– To prepare yearly vacation plan for front office.
– To make sure Front office staff on duty are properly groomed.
– To take proper handover from previous shift.
– To read and follow-up all “Traces” & “Action List” for the day.
– To ensure that all check-ins and check-outs are done as per the Policy & Procedures.
– To make sure room assignments are done as per the request for the next day’s arrival.
– To check all registration cards for rates and if correct information has been taken upon check-in.
– To check all VIP arrivals rooms if amenities are placed in time.
– To liaise with Housekeeping Supervisor in case of any special request or arrangement for guests.
– To assume control of reservations outside normal reservation hours.
– To handle out bookings in case of overbooked situation in line with the standard hotel operating procedures.
– To carry out training within the department for new recruits and ongoing training for the staff while on their shift.
– Handle guest complaints and give the feedback to Asst. Front Office Manager.
– To communicate with all other departments for the smooth running of Front Office Operations.
– To fully report all actions to Asst. Front Office Manager.
– To be aware of all promotions and activities of the resort.
– To perform your duty at the highest possible level of hospitality, extending efficient service most friendly and courteous.
– To review time to time relevant policies, procedures and tasks as the basis for a smooth operation of the department.
– To participate in daily briefings and monthly Front Office meetings.
– To carry out other duties commensurate with your position as and when assigned by the Assistant Front Office Manager.