This is a comprehensive course on understanding the Total Quality Management (TQM) concepts and how they are applied across industries. The course starts with understanding the concept of quality, its evolution, the scope and principles from the point of view of management. The tutorials will enable you to understand TQM Activity & Customer Satisfaction, Employee involvement in TQM, Statistical Process Control in TQM, Quality Improvement Techniques in TQM, Six Sigma in TQM, various tools in TQM, Lean principles and quality circles.