Aéroport de Lyon Saint Exupery which is managed by Aeroports de Lyon has a handling capacity of around 9.6 million passengers, and ranks as the fourth largest airport in France, behind Paris-Charles-de-Gaulle, Paris-Orly and Nice Côte d'Azur.
The robustness and reliability of Alcatel-Lucent Enterprise products were key criteria in the choice of the solution.
– set up a dedicated team to provide 24/7 service.
Fluid, always-available communications are prerequisites in an airport where all services need to be constant and immediate. The ALE solution supported by the maintenance team ensures that we can offer our customers optimal quality of service.
The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines.
With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs.
Telephony services are centralized on a redundant OmniPCX Enterprise communications server, which simplifies administration.
Operating costs have been reduced by centralizing telephony.
This short case study shows how Aeroport de Lyon benefited from a centralized telephony to reduce operating costs and provide optimal customer service.