REI Forms Live is cloud-based software, which means you don't need to install it. It runs through your web browser instead.
Access to payment/subscription area is only available to Principal users of REI Forms Live. For further details about Principal Users see here.
When Principal users click on the link in this banner they will be redirected to the subscription area of REI Forms Live.
When Non-principal users click on the banner link they will be redirected to the My Details area.
NB: See Auto Renew below for details of automatic renewal.
Upon making a successful payment, a tax invoice will be emailed to the logged in Principal user.
Pay Per Form subscriptions require credit to finalise forms. For a full list of form costs, see this price list.
Optional: Check box next to "Save my credit card securely for future purchases" to allow future purchases without having to re-enter card details.
While renewing your REI Forms Live subscription you have the option to set up automatic renewal, based on credit card details saved.
During the subscription process, check the box next to the words "Save my credit card securely and automatically renew my subscription"
All Tax Invoices are emailed to the Principal User that completed the subscription payment.
If another copy of any paid REI Forms Live invoice is required, they are available to Principal Users in the Account Details/Transactions section.
Click any underlined Reference number to download a pdf copy of that paid subscription or credit invoice.
This Section outlines how to create, delete, edit and use the forms.
Click the <Forms> button from the left menu then click <New Form> button at the top right of the screen.
Select the desired form from the list of forms available.
Type a name for your form in the Description area at the top of the screen and click <Create>.
You will now be redirected into the form selected and will be able to complete the form.
Once completed, click the <Save> button at the top right of the page. If you have only partially completed the form, clicking the <Save> button or the <Close> button will save the work in progress.
To return to the form for further editing or completion, please refer to Using Forms.
Click the <Forms> button from the left hand side menu.
Double clicking directly on the Form Name (Description that you entered when creating the form) will open the form immediately, without the need to click the <View> button.
Now you are able to complete or edit the form. Once completed click the <Save> button on the top right of the page, or if you have only partially completed the form, clicking the <Save> button or <Close> button will save the work in progress.
You can zoom in and out whilst viewing the form using the "-" and "+" icons on the top left hand corner. Use only these buttons to zoom, as a combination of browser zoom and the REI Forms Live zoom can cause display/layout issues.
Click the <Forms> button from the left menu.
Type the new name for your form in the dialog and click <Save>.
This feature allows you to share and monitor activity to a form with a third party. An email with a link (identifying your agency, the agent and the form you are sending) will be sent to the nominated email address, allowing the recipient to click a secure link to download the form as a PDF.
Click the <Forms> from the left menu.
Click on the row in which your desired form appears; note the dark-grey highlight showing the selected form.
From the action buttons at the top of the screen, select the <Share> button.
Click the <New Share> button.
Whilst within the form, select the <Share> button that appears at the top left of the screen.
When you have shared a form within REI Forms Live, within the forms list you will see an envelope icon, identifying the number of times you have shared a form.
When a recipient clicks on the link within the email, which takes them to the download page, you will see the eye icon, identifying how many times they have viewed the download page.
If you use the <resend> link in the Share Activity dialog and resend a form to the same email address, this will disable access to the previously shared form.
Note: this is useful if you have shared a form with a recipient and forgotten to attach a file. Simply attach the file to the form and when you resend the Share to the same email address access to the original form has been disabled. Meaning they will only be able to open the version that you want them to have!
Also note: if you are in the habit of sharing Draft forms, access will be live, meaning if you share a draft form with a recipient and then make further edits, when they download the draft form, they are seeing the latest version of this form.
Finalising a form locks the form so no further changes can be made. When you finalise a form it will also remove the “DRAFT” watermark stamp. If you wish to edit a form once it has already been finalised, it may be duplicated into a new draft (refer to "Duplicating a Form" below).
Select the form to be finalised and then click the <Finalise> action at the top. You can also click the <Finalise> action from within the form.
A dialog will appear asking for confirmation.
If you wish to proceed, click <Finalise>. If the action was in error, click <Cancel>.
The act of deleting a form removes the form from your form listing.
Once deleted, a form cannot be recovered.
This delete action is only available from the form list.
Click <Forms> from the left menu.
Select desired form( note the dark-grey highlight applied to the form) then click the <Delete> action.
If you wish to proceed with the delete action, click <Yes, Delete the Form>. If you have selected this form in error, click <Cancel> to return to the forms list.
This feature is used so that you can download a PDF version of the form to your local computer from there you can also to open it to print. Depending on your Internet browser you can also choose to just open the form rather than downloading and print it.
Select desired form, then click the <Print> or <Download> action.
Depending on your internet browser you will notice different results after clicking the print action.
You will notice the below popup asking you to "Keep" or "Discard", After selecting "Keep" the form will download to your "Downloads folder". You can then open it to print.
You will notice the below popup asking you to "Open", "Save", "Cancel", If you click "Save" you will be able to download the form to your computer. By clicking "Open" it will open the form in a separate window which you can then print the form.
This feature allows users to identify signature requirements in a finalised form that is printed or shared/emailed via REI Forms Live. Sign Here tabs will appear at the right hand side of the signature areas.
This feature will allow you to duplicate a currently completed form and all information contained within.
Any form can be duplicated, regardless of whether it is in a finalised or draft state.
If duplicating a finalised form the duplicated form will be in a draft state so that you can edit it.
Then select the desired form and click <Duplicate> from the actions at the top of the screen.
A dialog will appear asking for the duplicate form name, enter a new name and click <Save>.
The new duplicated form will then open immediately.
Within REI Forms Live you have the ability to search for forms.
You will find a search field at the top right of the screen, both within the New Forms screen and the Forms listing.
To return to the full listing of forms, delete the text entered into the search field.
This feature will allow you to automatically populate information from one form to another, which will save you time.
For example: after creating a Sales Agency Agreement, you will need a Contract of Sale. Using this related form button, common information will be populated from the Sales Agency Agreement into this newly created Contract of Sale.
To request additional related forms, please contact us as per the Support contact options.
You will now be redirected into the newly created related form with the common information populated from the parent form.
This feature allows you to add/remove pages to a form.
Select and open the desired draft form.
Click on the <Annexures> button.
From time to time you will find a ! icon next to the name of your forms and templates.
This is to indicate the form requires updating.
To update your form, just double click on the name of your form and then click <Update>.
Once your form is updated you will have the latest version of your form.
NB: We recommend that you review the content of any updated forms to ensure that everything is completed.
Within REI Forms Live you have the ability to add electronic signatures to your forms and agreements via two different methods on finalised forms (availability and selection of forms depends on legislation in your state).
Sign on Screen, allowing you to sign your form on screen (using a tablet device) whist you are physically present with your client. This process is the equivalent to using pen and paper.
The signing person will be prompted to acknowledge and agree that, in general, they are aware that they are signing their form electronically and agreeing to the legal obligations of that form, as well as agreeing to receive electronic communications.
Remote signing, when you need a document to be signed by a party that is not present in the same location as you. The signing requires will be emailed to the recipient and electronically signed remotely.
To use this facility you must have an account with DocuSign and authorise REI Forms Live to access this account. Once you have set up and authorised your DocuSign account in REI Forms Live, you will be able to choose to send your forms and agreements for remote signature without interruption.
To proceed with the Electronic Signing process, the signee will need to acknowledge the consents and terms and conditions by selecting <I agree> from the dialog.
This dialog will identify how many initials and signatures are required by the signee Note: If your client does not agree to the Electronic Signing consents, they will need to click <I Disagree> and <Cancel> the process, and you are obligated to print out the document and get it physically signed with ink.
When the process is complete, the dialog in the bottom left hand corner will provide you with the option to <Save & Complete>. Click this button if the signee is happy with their signature and signature process or select <Cancel> to remove all of the current Signee's signatures and initials from the form.
* In order to use the remote signing feature of REI Forms Live, you will complete a few extra steps in order to set up and authorise integration of DocuSign & REI Forms Live. This is a one-time set up which is linked to your login, so no matter what device you use, you will have your account linked with DocuSign.
For further details on DocuSign account configuration and usage, see the DocuSign Support page.
DocuSigned documents are returned to the DocuSign account holder via email when all signatures are completed.
Forms that have been sent for remote signing via DocuSign will also be available via logging into your DocuSign account.
When a form has been successfully signed via Remote Signing, the status will show status as completed and will provide the REI Forms Live user with an option to Download Signed Document.
DocuSigned forms are also sent to the signing agents email address (as per the DocuSign account set up).
In the <My Details> area, click the signature field.
NB: Compatible image types include png, jpg, jpeg, gif and bmp. Please be aware that pdf format is not compatible.
Recommended image size 300px by 80px or 15:4 ratio.
While in an applicable draft form, click a yellow signature area.
Select the agent you would like to sign for from the drop down menu. The agent's signature will display below the name. Click <Sign> to sign.
NB: If a signature has not yet been created, you can click the area where the signature would appear. This will open the signature editing window.
The signature will now appear in applicable yellow signature fields within this form. You can also click these fields to bring up the signing screen.
NB: Signatures can only be added or changed while a form is a draft. Once finalised, no further changes can be made.
Warning: The Kits feature of REI Forms Live has been deprecated, as of 30th April, 2018. This means that the feature is no longer being enhanced and REI Forms Live will no longer fix bugs related to this feature.
Users will be able to view previously created kits and convert any template kits to standard templates for continued use. Templates are where you can set up a single base form with your default information to be used when creating forms.
See Templates for further information.
This feature allows you to add files to your forms, allowing you to send or print a form with the selected attachments appearing as a single PDF.
Various types of files are able to be attached to forms, for record keeping, whilst only PDF’s are able to be appended to the form when printed/emailed.
Please note: you will not be able to view the attachments within REI Forms Live, only when it is printed or emailed.
This section outlines how to create, edit, delete and insert clauses/snippets into forms.
Clauses, or snippets of information, are able to be created and inserted into your forms, as necessary.
NB: If the snippet text exceeds the field size the inserted snippet will automatically be deleted, e.g. A three line special term will not fit into a single line field.
The "Templates" feature allows users to create a form as a template, allowing the template to be used for more than one transaction.
The template contains pre-filled data and when a new form is created from this template, it inherits this pre-filled data.
NB: The correct sequence is to select the Template, then select <+Create Form>. Once the form opens, make your additions. This is important to remember, as Templates are able to be edited by all users. Making changes before creating the form from the template will update the original template data.
Click the <Templates> button from the left menu then click <New Template> button in the top right corner.
Select the desired form from the list, then enter a template name in the description area and click <Create>.
You are now able to complete the template with the generic information that will be standard across forms created from this template. Once completed, click the <Save> button on the top right of the page, or if you only partially complete the template, clicking the <Save> button will save the work in progress.
To return to the template to add further, or change the standard details, please refer to "Updating or editing a Template".
To create a form from this template, please refer to "Creating a Form from a Template".
Once you have created your custom templates you can create a Form from that template.
Click <Templates> from the left menu.
Select the desired Template form from the list then click the <Create Form> Action.
A dialog box will appear where you can enter the name of the form and then select <Save>.
NB: Uncheck auto fill my agency/agent option if all information saved in template is to transfer to new form.
You are now able to complete the form, in the usual manner. Once completed, click the <Save> button on the top right of the page, or if you only partially complete the form, clicking the <Save> button will save the work in progress. To return to the form for completion, please refer to "Using Forms".
The act of deleting a template removes the template from your template listing.
Once deleted, this template cannot be recovered.
Then select desired Template and click the <Delete> Action.
If you wish to proceed with the delete action, click <Yes, Delete the Template>. If you have selected this Template in error, click <Cancel> to return to the Template list.
If you have created a Form that you have been using as a template by Using the "Duplicate Feature" you can now convert that to an actual template without needing to re-create it.
Then select the desired form and click <Template> from the actions at the top of the screen.
Note: If you click on the name of the form it opens up, to select the form click anywhere on that row.
Click the <Templates> from the left menu.
Select desired template then click the <View> action or double click it to open it.
Now you are able to complete the form. Once completed click the <Save> button on the top right of the page, or if you only partially completed the form, clicking the <Save> button will save the work in progress.
This feature will allow you to duplicate a template and all information contained in it.
Then select the desired template and click <Duplicate>.
A dialog will appear asking for the duplicate form name, enter a new name and click <Save>. The new duplicated template will then open so you can edit it.
This feature will allow you to customise your forms by stamping your company logo on the top right hand corner of each form.
Click <Account Details> from the left menu.
In the Account details window that pops up click <Logo>, then click <Choose File>, using the Open dialog navigate to the location of your logo.
Select desired logo, click <Open>.
Note: File format of logo must be jpeg, bmp or png.
All created forms will now appear with your logo on the top right hand corner.
To update or change the logo repeat steps 1 to 3.
In the Account details window that pops up click <Logo>, then click <Remove>.
The Users section of REI Forms Live is aimed towards businesses that have multiple users and will improve account management and form creation.
This section outlines how to add users, set access levels and move forms from one user to another.
Principal users also have the ability to see all forms that are created within an account - regardless of whether they have been marked as private.
A dialog will appear in the bottom right hand corner, advising that the Users details have been updated.
Confirmation dialog will pop up in bottom right hand corner of screen.
A dialog will appear in the bottom right hand corner, confirming the deletion of the user.
The ability to see all forms that are created within an account - regardless of whether they have been marked as private.
Access to recharge the account.
The ability to create forms on behalf of other users.
Access to the user management screen.
In the <My Details> area, type your new password into the <Password> field.
Retype your new password into the <Confirm> field.
Type in the email address you use to log in to REI Forms Live.
A new, randomly generated password will be sent to your email.
NB: to change this random password, see Changing Password above.
For details on availability throughout each state, please contact your integrator.
From the main menu screen of REI Forms Live, click the "Third Party" menu option.
You can then copy your token to paste into your other software by clicking the token, clicking <Copy to Clipboard> and copying the token from the popup that appears (Ctrl + c on Windows, Cmd + c on Mac).
NB: Pictured token is an example only.
For more information about Agentbox integration see this pdf or contact Agentbox support.
For more information about APM PriceFinder integration see this article or contact APM PriceFinder support.
For more information about Console integration see this pdf or contact Console support.
For more information about CoreLogic RP Data Professional integration see this article or contact CoreLogic support.
Select the state of your REI Forms Live account and click "Add Account"
Now on all of your addresses, listings, appraisals and contracts, a new tab will appear called "REI Forms Live / Realworks". Click on that tab to be able to add forms and push data from Eagle to REI Forms Live.
For more information about Palace integration see this article or contact Palace support.
For more information about PropertyMe integration or to submit a support request see this article.
For more information about PropertyTree integration or to submit a support request see this article.
For more information about REST integration see this pdf or contact Rockend support.
For more information about Rex integration see this article or contact Rex support.
For more information about rp.office integration see this pdf.
For more information about VaultRE integration see this pdf or contact VaultRE support via "Support Request" in the sidebar in VaultRE.
REI Forms Live has many partnerships in place with organisations that provide goods and services that are complimentary to the Real Estate industry.
The services partners offer vary and details are provided below on which states, forms and types of services available.
Service: Send REI Residential Tenancy Application forms to applicants for completion.
To enable this feature in REI Forms Live, users will need to activate Third Party access to REI Apply Now. This is a one time only requirement.
This is a once only set up process.
This step is required to include specific details within the Residential Tenancy Application, including attachments. Once details are set up within an application, this Residential Tenancy Application can be sent multiple times/to multiple applicants.
At a minimum, we suggest adding the Property Address and the Rent amount within the Residential Tenancy Application, as well as using the Property Address for the form name, for simpler searching.
NB: Any files added to the Residential Tenancy Application will be provided to the applicant during the Apply Now process. These will also be emailed to the applicant once they have submitted their application for the property.
Your prepared Residential Tenancy Application for the property is now ready for sending!
This process is able to be undertaken from within the form itself or the forms list by using the Partners button.
Once an applicant has completed the Residential Tenancy Application form, an email notification is sent to the Agent to advise an application has been submitted via Apply Now. This notification includes a link to the form within REI Forms Live itself (time saving!).
See here for information on how to transfer data from one form to another.
NB: This feature is only available to Agencies that have signed up to use easyBondpay’s service and have been enabled within REI Forms Live.
Once registered with easyBondpay, Agents will receive a username and password and will be required to enter these details into REI Forms Live on their first submission to easyBondpay. This is a one time only requirement.
NB: This feature is only available to Agencies that have signed CGU’s Distributor Agreement.
Further details on this service can be found here.
NB: This feature is only available to Agencies that have registered with the Department of Commerce for BondsOnline.
Once registered with BondsOnline and activated with REIWA, Agents are able to submit tenant bonds electronically from REI Forms Live.
BondsOnline User Agreement forms can be found at www.commerce.wa.gov.au.
NB: This feature is only available to Agencies that have registered with Edible Blooms.
Once registered with Edible Blooms, Agents will be able to select from a tailored branded gift range, enabling them to select recipient, delivery date and add a gift message. Saving time and increasing referrals!
In each case, upon finalisation of a selected type of form, a partners dialog will appear allowing users the option to submit a request to one of these partners, from within REI Forms Live.
Wherever possible, REI Forms Live will prepopulate as much information for the Partner request directly from the form that has been completed.
In some cases additional information will be required and the presented dialogs will prompt users to fill in, select or alter (as the case may be) the details that will be sent with the request.
There may be several dialog screens that need to be reviewed. Using the <Next> button will allow you to view the information prior to being sent to the relevant partner.
When information has been completed, users will need to click the <Submit> button to send the information to the Partner.
Once the request is accepted, a green success message will appear in the bottom right corner of the screen.
Re-selecting the Partners button will show the date information was submitted to the Partner.
If you choose not to send details at the time of finalising the form, you can manually submit a request to the Partner at a later time by selecting the finalised form and clicking the <Partners> button at the top of the screen in REI Forms Live.
Occasionally after an update to REI Forms Live, you may find the site not acting as you expect.
To clear this old data, select your browser from the list below and follow the instructions.
If the issue persists or your browser is not listed, please contact our support team by lodging a support request through the "Contact" or "Help" area in REI Forms Live, or by the email for your state in the Support area of this guide.
Attempting to log in to REI Forms Live on an iPad via Safari and it appears to “hang” and does not progress any further.
Using REI Forms Live on an iPad in Private Browsing halts the logging in process.
You can now access REI Forms Live through the icon on your home screen.
This can be fixed by selecting the "fit to page" option when printing.
NB: Firefox uses your default print settings, which will vary depending on your printer manufacturer. Internet Explorer uses the Adobe Reader plugin, and should look the same as below.
NSW - servicecentre@reinsw.com.au or call us on (02) 9264 2343 (and select option 3).