Hello everyone! I am having a very bad issue with my brand new WP Smush Pro. I just bought it, tried to set it up but the settings page just doesn't load and keeps running forever. The rest of my dashboard runs blazing fast.
I have around 150k uploads on my wp-content folder.
My stack is a nginx 1.7.0 + hhvm 3.7.0.
If you have still problem with all other plugin disabled, would you please grant support access from your Dashboard > WPMU DEV > Support > Support Access so that I can check?
Hello Ash! Thanks for the response. I tried to disable all plugins but the problem persists.
Also, my environment isn't published, my domain isn't pointing to its IP yet. How can we proceed, then?
I noticed that the WP Smush button leads to an URL called wp-smush-bulk. May the script be trying to read all the media uploaded on the server before showing the settings page? As I have more than 150 thousand images uploaded, maybe this is the reason for the failure.
Do you have debug mode enabled? If yes, would you please disable?
Please let me know if it works then.
If it doesn't work, you can still enable support access and let me know the IP so that I can add in my host file.
Hello Ash! Unfortunately, we are going to do a migration next morning and the short schedule window won't be enough to you make the debug in time. But no worries, as our migration is our biggest priority right now with a giant red flag, as soon as we settle the things down on the new server, I'll give you the access so you can check it out.
For now, I'll disable the plugin.