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dyan w. Sep 12 .
Awful service. Driver are dressed poorly.
A. F. Jul 04 .
Empire Limousine (or American Empire Limousine) was a failure on multiple fronts. I would not recommend them for any sort of driving needs. We hired them to drive our wedding party from our hotel/reception venue to the church and back. The driver got lost on his way to pick us up and then sat in the middle of a forest for an hour without contacting our venue for directions.
When he finally arrived he did not know the directions to our church either, was unaccommodating and rude, and took 30 minutes to arrive at a destination which was 10 minutes away ?? and disrespectfully argued with us when we tried to tell him he was going the wrong way. Unfortunately, it was blatantly obvious that the driver was not familiar with using a gps system nor had he prepared and looked up the directions in advance.
When we called the owner the following Monday to explain to him why we were disappointed with their service ?? he was equally rude saying that the driver was lost because he was unfamiliar with the area!!! I found this beyond ridiculous and needless to say, unprofessional, especially because our limo ??driver?? was our only vendor who could not find his way to his destination. Our photographer, florist, DJ, musicians, shuttle driver, and individually driving guests all managed to get to our church and venue without any problems. I would highly discourage anyone from using EL, why take unnecessary risks when you can find reliable transportation with another company.
Brian B. Nov 12 .
Very good service and customer service. Prices are average, but their availability is good and they have many different limos to choose from. Prom night specialties. Recommended!
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