Samsonite® Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years.
Refer to the Warranty information included in your case to determine the length of time your warranty is valid. If you no longer have your Warranty information, please contact canada_cs@samsonite.com with pictures of your product.
*Canadian Tourister products can only be serviced in Canada.
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.
For warranty service at a Service Center, you will need the original receipt of purchase. The Service Center will determine whether or not the problem is covered by Samsonite’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product.
High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use.
If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our option.
* Wheeled products carry a five-year warranty from date of purchase.