I have already contacted telephone support but they have advised that everything looks normal. My connection feels normal, getting around 12-13MBps and very low latency generally. However, in the evening when playing League of Legends (PC) on EU West (Germany based). I seem to be getting a lot of lag spikes 500+ms.
Running diagnostics and speed tests reveals everything is ok. Noone else in game is lagging.
Is there anything I can do, as it is quite annoying and ruins a very competitive game.
Connected through CAT6 on a £2K PC with no other programmes running in the background.
Sorry to hear about this, when did you notice the problem begin?
Having checked it looks like your line has interleaving, any objections if we try removing that?
Has this been over the last week or so? We've been looking into some problems with a piece of network kit over that time so it may be that causing your issues?
I've certainly seen latency spikes since before Christmas, exhibiting latency in the >300ms range (I'm usually around 30-40ms).