June 18, 2018, 1:36 p.m.
If you're going to wrap the underside of the down tube and chainstays you should use Shelter Tape - it's way tougher than the 3M stuff which is really only good for abrasion protection. Shelter Tape can absorb some impact.
June 18, 2018, 3:23 p.m.
June 18, 2018, 8:06 p.m.
That sounds like great customer service by JM. Happy for ya!
June 19, 2018, 8:21 a.m.
Pricey but worth it. Shelter tape is excellent.
That plus mastic tape for the dropouts have bullet proofed most of my bike. I just wish rockshox used a better black paint as it rubs off from cable ties. Thats really annoying.
June 19, 2018, 3:16 p.m.
Last edited by: raidersroll on June 19, 2018, 3:17 p.m., edited 1 time in total.
June 20, 2018, 1:07 p.m.
glad to hear it all worked out for you in the end. Enjoy the bike! Hopefully YT Canada cleans up their logistics cause I want to get my next bike from them.
June 20, 2018, 4:56 p.m.
Wow, JM has stepped up the customer service/resolution this year. ReductiMat and I both had 2ish month delays on our bikes last spring (April 20ish original date, actual delivery June 15th) and received jack squat in compensation. As always, the bikes themselves are amazing and JM is a decent dude but the company overall needs to improve the customer experience as Commencal is way ahead of them in that regard, at least in Canada.
That said, I will probably order a Capra in the next couple years (after confirming it's physically in Canada and ready to ship, and not before selling my current bike).
June 20, 2018, 8:24 p.m.
This doesn't sound too far off my YT experience.
- Ordered a CF the week the new bikes came out. Was told the bikes were in stock and I would have it in 2.5 weeks.
- Sell my process, eagerly await first carbon bike.
- 2 weeks nothing, 4 weeks nothing, 6 weeks nothing.
- 3 rides in my Lyric blew and needed to be sent back LTP.
The bikes ride awesome, and I think jM is a nice guy... but with huge demand and one guy servicing all of Canada, the customer experience leaves something to be desired.
June 22, 2018, 9:23 a.m.
June 22, 2018, 11:44 a.m.
It's really irrelevant what the exact issue was, just what it took to address the problem. Sounds like a nightmare.
June 22, 2018, 1:42 p.m.
July 3, 2018, 1:24 p.m.
I made an NSMB account just because of this thread.
I've posted this similar thing elsewhere as well so those that have Pinkbike or Vital accounts have probably read this before.
I have similar stories to the above. Ordered my bike, told Date X but didn't get it until Date X + 2 months. It was winter time so it didn't really bother me at the time.
However, when stuff started needing warranty work was where the big flaw in YT's business model shows up. My dropper post failed in three rides and my rear shock blew up after a month of regular riding. Both times, it was difficult to get JM on the phone or get him to respond to an email. After a lot of waiting, he did get my stuff warranty repaired for me but I had to drive to Squamish to pick things up. I was living in Vancouver at the time so it wasn't too bad. But only a small percentage of customers would be able to do that.
When my Sram Guide RSCs failed, and I couldn't get a hold of JM for almost a month, I had had enough. I eventually got a hold of him and he had me send in my brakes to him, and he'd send them on to Sram. Seven months (7!) went by before I saw them again. After about a month I started emailing and texting JM once a week asking questions...never heard back. I put in a complaint to head office...never heard anything. My theory is they were shipped to YT canada, and they laid around on a table somewhere for a few months before somebody noticed and sent them off to Sram.
I ended up buying a set of Shimano XT brakes online for cheap and installing them so I wouldn't miss a very important 3 week road trip I had been planning for almost a year. If I were to have waited for YT...I would have had to either cancel my trip or rent bikes along the way. My Guides were shipped back to me a few weeks after I got back from my trip. Except....they were shipped to the wrong address and I had to get a random dude in Vancouver to forward them to me.
I actually really like the XTs and I'm sticking with them, but the whole thing was a pretty big inconvenience. JM was nice about it, and sent me some swag as an apology, but even that took a long time to get to me.
Fast forward to this year, and things seem to be a bit better. My dropper post died again (it IS a reverb, after all), and I had it fixed and returned to me in a week. So that was top notch. But I pretty much feel that I can't be a repeat customer until they have things sorted out.
July 3, 2018, 1:54 p.m.
I remember reading about your challenges on that other website.
That's crazy about your brakes. Was it because SRAM had no parts? A massive amount of brakes were affected. My experience was different than yours - JM responded within a day or two and offered to either send me the repair kit or I could send him the brakes. I chose the former and the kits arrived within days. The fix was easy and no problems since.
Shops refusing you service is BS. As stated in many previous posts, good customer service will take on the customer no matter what bike they have and where they bought it. If you're still in the GTA I suggest a shop like Bicycle Hub for your maintenance needs.
I'm curious what the timeline is if you need to warranty the frame. I have not seen any posts about that process. Maybe this is a good sign?
July 3, 2018, 2:24 p.m.