What these terms cover. These terms (and any documents referred to herein) are the terms and conditions on which we supply products to you. When buying any products on this site, you agree to be legally bound by our website terms and conditions and any documents referred to in them.
Who we are. We are UK Electric T/A Gas Appliance Spares, a company registered in England and Wales. Our company registration number is 02742081 and our registered office is at Votec House, Hambridge Lane, Newbury, RG14 5TN.
How to contact us. You can contact us by telephoning, e-mailing or writing to our customer service team. Contact details for our customer services team are included on our website.
We only sell to the UK. Our website is intended for the promotion of our products in the UK. Unless otherwise agreed, we do not deliver to addresses outside the UK. If you would like to request delivery outside of the UK then please contact our customer services team.
More significant changes to the products and these terms. In addition, we reserve the right to make further changes to these terms or the product set out in the description of the product on our website.
Delivery costs. The costs of delivery will be as displayed to you on our website. Please refer to the “Delivery Details” (or similar) page on our website for further details.
When we will provide the products. During the order process we will let you know when we will provide the products to you. Please refer to the “Delivery Details” (or similar) page on our website for further details.
Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our opening hours. Details of our opening hours can be found on our website.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox then, unless otherwise agreed between us (including during the ordering process), we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at the address specified in the contact details on our website or (if they are not suitable for posting) allow us to collect them from you. Please call or e-mail customer services using the contact details provided on our website for details our how to return your products. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Any goods returned must be in their original / fully resalable condition and in their original packaging. You must provide proof of purchase. We reserve the right to inspect any goods prior to accepting them for return. Goods returned which are not in this condition may be subject to deductions in accordance with clause 9.6.
How we will refund you. We will refund you the price you paid for the products including delivery costs if applicable (as per clause 9.3 above), by the method you used for payment. However, we may make deductions from the price, as described below.
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone, e-mail or write to our customer service team using the contact details provided on our website. Alternatively, please speak to one of our staff in-store.
Your obligation to return faulty or rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection subject to clause 9.3 above. Please call or e-mail customer services using the contact details provided on our website for details on how to return your product.
When you must pay and how you must pay. We accept payment with most major credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Royal Bank of Scotland Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
We are not liable for business losses. We only supply the products under these terms for domestic and private use. If you use the products acquired under these terms for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.