Be apart of a large Federal Government Department based Brisbane, who’s primary function is to conduct the safety regulation of civil air operations in Australia.
As a Client Service Officer, you will be working within a team to provide support and undertake a range of client service and administration activities on behalf of the department.
- Open, scan, queue and file manage incoming mail.
- Receive incoming licence applications via email and record into an in-house system.
- Handle external and internal inquiries about regulatory services, including calls, internet inquiries, email and mail, and escalate inquiries to technical specialists when appropriate.
Liaise effectively with internal and external stakeholders.
Undertake other administrative support functions as required.
High demostrated experience in MS Office application suite including high-level computer literacy and accurate keyboarding/data entry skills.
Demonstrated well developed oral and written communication skills using appropriate grammar, style and language to suit the communication purpose and audience.
Demonstrated recent experience in customer service and in the use of client management systems and/or ability to adapt to new systems.
Experience in high volume call centres/processing centres would be highly desirable.
Experience working within a regulatory service or technical environment.
Experience in or knowledge of the aviation industry.
If you are successful and experienced Client Service Officer who is immediately available and in search of a new opportunity then apply here today! Please submit your CV and cover letter in WORD format.