Is there a problem with your order? Let us do our very best to make things right.
Once we receive your return we will issue a full refund to your original form of payment. It may take 3-5 business days for this refund to reflect on your credit card statement once we receive the product.
All Pocket & Fold orders are shipped via Royal Mail Delivery.
We process orders Monday to Friday (excluding bank holidays). Completed orders submitted prior to 5 pm will usually begin processing the same business day. Orders received after 5pm will begin processing the next business day.
Some personal data is collected and used from our online customers, in accordance with the applicable law, for maintaining and managing customer relationships; for developing, producing, providing and offering products; and for invoicing and statistical purposes.
We accept all major credit and debit cards (Visa, Master Card, Discover Card and American Express). All online payment transactions are handled by PayPal. You do not need to register or have a PayPal account to order.
Orders made within the UK include VAT 20%. Customers from outside the UK are responsible for possible import customs and taxes. Please contact your local authorities regarding possible taxes.