Customers are informed that ‘Minor Flaws’ in weaving are the beauty of handloom Silk / Cotton fabric and because of such minor flaws, which are actually not a defect, return / exchange will not be accepted. Similarly there are some small holes in the saree, in the starting of saree or at pallu, are not defect. These holes are because of tying of saree with nails during stretching process before coloring, dying and Roll polishing of the saree. We cannot avoid these holes and must be ignored in hand-woven sarees.
1. If product is purchased from “Clearance Sale” section.
2. If the product is purchased from “Combo Offer” section.
3. Product sent as “Complimentary Gift” will not be replaced / exchanged.
4. Normally we do not return / replace Cotton and Silk products.
5. If you return the product, without getting clearance from our Customer Care Team.
6. Customized products will not be taken back.
7. If product is not returned within seven days from the actual date of delivery.
8. If product is unfold and not folded properly thus loosing Gleam and Luster.
9. Products will not be replaced because of slight difference in shade of color.
10. If product is damaged because of mishandling and misuse at customers end.
11. If the product has been used, altered or damaged by customer in any way by customer.
12. If product is not received in its original packing.
13. If a product is ordered in exchange of a previous order shall not be eligible for exchange / return.
14. Saree, in which Fall / Pico has been applied, shall not be returned / exchanged.
15. The product being returned should not be used, altered or washed by customer. If it is used, damaged or altered then return / exchange would not be processed.
16. “Jewellery” will not be returned / exchanged.
1. If the product delivered is found defective.
2. If the product received is found in damaged condition.
3. If the delivered product is not same as you ordered.
Once we receive the product, our team will examine the defect / cause of return and after getting their approval, we will either ask you to select any other product for replacement or credit the product cost, in to your account. You can claim / redeem this amount in your next purchase. Normally we do not refund cash to our customer. In case of cancellation of an order, we return the amount through NEFT in customer’s account but for this customer has to provide her/his bank details to us.
Please note that presently we do not have any reverse pick-up mechanism hence for return / exchange of a product, customer has to arrange for its safe return through a reputed courier, preferably through “Indian Speed post”. We will reimburse Rs 100.00 (or actual, if returned by Indian Speed Post) towards shipment cost, in your account as credit.
The refund will be solely at the discretion of “AMG Square Enterprises”.