Each time you want a change or update made on your website you need to submit a ticket - this gives our support ninjas all the information they need to get the job done, but it also ensures it doesn't get missed in a rush of emails.
Submitting a ticket is dead simple, just follow the simple steps below.
First things first, you need to be signed in to submit a ticket. Once you are signed in just click on submit a request.
This will open a new page with a simple form, just fill out the details of your requested change or update.
Please ensure that you choose the best option in the Type of Support Request dropdown menu, this helps us send your request to the person with the most experience in that area.
When you click on Submit this information is sent to our support ninjas immediately. You will also receive a copy by email.
You are now directed to a page where you can review the status of your ticket. When one of our support ninjas respond to your ticket you will see their response on this page as well. You can also add to the request at any time.
For convenience you will receive an email every time there is a new post related to this ticket - you can just reply to the email to add to your ticket.