The last thing we want to do is bore you with our terms and conditions so we will try and keep it as short as possible and avoid as many dull and lifeless stipulations as we can.
We want nothing more than for you to be happy that you chose us to buy your new item for sleep and will do all we can to make sure your experience with us is to your complete satisfaction.
We make delivering to you simple and straightforward.
All products are clearly labelled to show if the delivery is a two man delivery service to your room of choice, or a one man delivery to the door. Basically if the product is a manageable flat pack item it’s one man.
For all other orders your delivery date will be confirmed by email and phone within 48-72 hours (which can be changed at this point if you wish). Once delivery has been confirmed the courier will contact you the day before with a 3 hour timeslot.
As mentioned above, we like to keep these things simple. You can cancel your order at any point before your delivery arrives, no nonsense, just call and let us know! We'll email you to confirm it has been done and a full refund processed.
Please be aware that unless you are within a 20 mile radius of our store a courier charge of £45 will be deducted. In the unlikely event that the goods are faulty this charge will not apply.
All refunds will be processed as soon as the goods have safely been returned to us.
We use a secure system for all of our payment transactions and we want everyone to feel confident when buying from us. In very rare cases our system may prompt us to contact a customer for further means of identification. This is in place for both yours and our security. Please note that in these rare and unlikely cases we may not be able to proceed with your delivery until this information is received.
We try at all times to deliver on time and without error, but in the extremely rare cases where there has been an issue out of our control we can offer no compensation based on any personal circumstances. We will do our utmost to put things right for you in any difficult situation and have the confidence to ensure this.
All prices on our site are subject to change without prior notice and are inclusive of VAT. We have the right to cancel any order if in the rare circumstance a price is displayed on the site incorrectly.