I have a strange bug on my tablet (and sadly not the traveling kind). I like to log my finds in the field, but often I cannot retrieve the trackable item as the option is grayed out. I can grab the trackable (as I have had to do before when I found a tb and geocoin in a cache which were supposedly still in the last person's hands when the last person had logged the cache weeks ago ...) but not retrieve it.
As soon as I get onto a computer the option to retrieve the trackable is available, so it's only on the app... I don't know why this is, I'm assuming it's a bug.
Same problem here with Nexus 5X.
Sure it's a bug in the app.
Frustrating because finding a TB in the chrome browser isn't easy, either.
(Why can't you find a TB from GC homepage directly?
In the browser I can always retrieve it correctly, but it adds minutes in the field.
I can't believe this one slipped past us! Found the bug and fixed it. Looks like we had a bad asset on that screen that was preventing the buttons from rendering properly; a fix should go out with the next release.