Why Punish Customers for Finding Bugs?
Postscript: Omnistar saw my post and has been very helpful since then. They told me that because of this they’ve changed the way they deal with these messages in the future and that they didn’t know I was a hosting customer. They asked me to remove the post below, but I still think there’s value in having it here. I am happy they’re making things better and wish them luck.
So, I send a message to [email protected] to tell them it’s broken. It’s a one click-reproducible issue, so I figure it’s an easy fix. I get a tracking number and move on with my day. For 99.9% of all software companies out there that would be enough.
Please let me know when you have filled out our bug fix form.
Thank you for your business with Omnistar Interactive.
It’s kind of like the long forms you have to fill out when your bags are lost. The airlines should be grabbing you a cold drink and asking what kind of music you like while they fill out the damn forms.