Timedox provides time and attendance solutions for enterprise-class organizations with of thousands of employees to small businesses with only 1 to 5 employees. Timedox offers Standalone |time clocks with a one-time payment and $0 monthly fees or cloud solution for $25 flat monthly fees (unlimited employees or administrators, free time clock replacement and seven days, free support). Timedox provided a unique staffing solution that enables different individuals companies to use same time clock.
Pros: Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.
Cons: Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.
Starting with the names. It is made for your convince so you can type the names on the software and do not need to add them on the Time Clock. So actually adding the names on the old way it is only an option.
The only call we do see from your side is about the login credentials and that you can not connect the device to your WiFi. both solved for you. Both on the Mar 4th. same day of your review.
We will be happy to keep and assist you until your full satisfaction. please give us a call.
Pros: Mature product, Highly customizable & Manageable state of the art in term of software and hardware. This solution has cover all our needs and much more recommended for anyone looking for a very fast and intuitive deployment, fetching various reports, manage user policies and much more.
Cons: Timedox has pretty much all the features one would need for proper automated management of users. Although there are many reports available on the web version, I would like to see more reports available on mobile devices.
Pros: It is simple - almost plug and play. very easy to use. you get what you pay for - no less, no more.
Cons: some sophisticated timing models are still under development, although probably done by now. other than that - no surprises.
Overall: just the time reports.
Pros: in my opinion, based upon the 6 months i have been using this software i cannot give any positive feedback because it does not operate as advertised. hours don't always record, i can NEVER see clock out times in excel unless i print the pages. im honestly suprised to see so many great reviews on this site.
Cons: reports are rarely correct, sometimes never reports at all. setup was difficult. took 2 weeks of conversations with tech support to finally get it to record data, even after a replacement hardware upgrade the software still fails to properly record sign ins and sign outs.
Overall: my experience with timedox was stressful and extremely dissapointing. i cannot reliably record the hours my employees are working with this software and it has caused more grief than help. as a small business owner, this is very discouraging and i cannot reccomend this product to anyone.
Please allow me to contact you, we made new platform and would like you to upgrade for free.
Please give us a call to make it work better for you.
Pros: We are happy with the reports created by the system, the rounding works perfect, we found the system very easy to use and install.
Cons: We do not like the fact that we can not export the data directly to the employees by email.
Once a week i must check and see who forgot to punch in or out and fix the errors by my self.
Pros: Easy setup, easy to use, reliable, great reports, amazing customer service. Highly recommend to any company looking to upgrade it's time clock system.
A very simple to use device. Helps me manage my employees time very efficiently.
Pros: First, it saves me precious time.
I can get a log of all my employees to a rather simple excel form. The best part of it, you get a log of all these employees that entered but didn't exit. It saves time to search for that, especially when you have many employees.
Pros: So, after two months I can say that Timedox really saved me tones of money, I personally really like the Tandem pro device.
Easy to install, great support with real human behind the phone.
the main reason that I decided to purchase this device is because it have a fingerprint feature which is super great!
So thank you Timedox for your awesome time clock for employees and specially for small businesses like me .
Pros: Easy setup. Splendid support. I get reports clear and easy. Saved me time. Timedox is responsive and can provide more features as I see ir.
Cons: The fact that the system doesn't support landline phone reporting, so employees have to use their mobile phone instead.