Like so many new relationships, it takes a little while for both sides to understand clearly what each other wants and is able to give; in the early months, we found that we had not explained clearly enough what our expectations were, which led to some misunderstandings.
However, in my opinion, the mark of a good business is not necessarily what goes awry, but how they deal with it once it has. In this respect, I cannot fault Vipul – he came promptly to our offices to listen to and understand our challenges, and since then, the process and outcomes have improved dramatically, and we now get good quality work in the format that we want from them.
They are also very attuned to using IT to help make the process easier – we are avid users of Xero and Xero work papers, and they are quite happy to work with us using this technology. Looking forward, I think Vipul has some great ideas on using Xero to help support us accountants, and I am keen to explore how we can do this better – once we are through our busy season!
In a sentence: they are a good bunch of guys, dedicated team, flexible, competent, and a good cost; a worthy additional resource for us which we use month in, month out. Try them.