Postcards are being sent to a random and scientific sample of 3,000 households until Feb. 13.
The City of Franklin is doing its second citizen survey to gauge what residents want and need from their government.
Franklin leaders said the National Citizen Survey is designed to provide a baseline of how the city government is serving residents and make comparisons with other cities. This year the city will work with the National Research Center.
In the first survey in 2016, residents rated the quality of life in Franklin as excellent or good with 97 percent.
“Franklin is a great community as the 2016 results show us," Franklin Mayor Ken Moore said. "It is important to once again take the survey to help us chart our community’s future. Understanding the perceptions and experiences of our citizens will help the City of Franklin better serve the community."
The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and residential use of services.
Postcards are being sent to a random and scientific sample of 3,000 households until Feb. 13. Respondents will receive invitations to participate in the mail, and their confidential responses will be analyzed.
An online version of the survey will open to all City of Franklin residents March 12 and run for two weeks. Online results will be presented separately from the random sample, mail-in responses.
The Board of Mayor and Aldermen will receive a final report the second week of May.