On the newly redesigned Make a Payment page, borrowers using Internet Explorer 11 in Windows 7 have experienced issues with their older browser which prevented them from submitting payments. Fortunately, there's an industry-standard workaround for this problem which we implemented in this update.
We continue progress on our upcoming Payments tools which will let you receive funds for an appraisal from a borrower and automatically issue payments straight to the appraiser's bank account via direct deposit - all on your schedule.
The goal of the Payments tools is to make processing and tracking appraisal fee collections and payments accurate, fast, efficient and easy to manage. At any time, you'll have full visibility of what funds have been collected and when an appraiser has been paid - all from a single screen.
The most prominent feature is a new payments dashboard where you can quickly see the status of Receivables (borrower payments for the appraisal) and Payables (payment to the appraiser) plus manage the funds for each order.
Payments will be available later this year. If you'd like to learn more about the benefit of these tools, contact your sales representative or Client Relations at 1-800-900-4954.
This document details the changes for the Mercury Network update, released 7/2018.