This company is RIDICULOUS. My son had a computer purchased for him on Black Friday 2014 for his birthday...it has NEVER worked properly, won't sign onto the internet whether its plugged in or WIFI....EVEN THOUGH its under warranted AND only purchased 2 months ago...I either have to drive 2+ hours to drop this off at a FED EX location....OR pay out of my own pocket to return this....and WON'T be reimbursed....we didn't break this computer, we haven't abused this computer, it just doesn't and hasn't worked since purchase....and the customer service is HORRIBLE.
This company being ABSOLUTELY RIDICULOUS.This will be my second publication on this site.I did receive a call,30 days after my tablet was received and 3 follow-up phone calls on the status of my tablet.This call came from someone affiliated with ASUS stating,"Ms. Allen,we are looking further into the matters with your tablet.I completely understand and find it harmful when a customer is promised services and the services is covered under warranty and the warranty services are not fulfilled.ASUS was working to change many practices that have been an obvious problem for us and for our customer.Someone will get back in touch with you,if you can allow us at least 24 hour to look into your case.You will not have to continue calling us, we will call you and give you an update on the status of your tablet crack screen repair." For all whom are reviewing product and services for ASUS,please Take Note:I simply walked by my tablet sitting on my desk and swept my hand across it to close it.I returned 15 minutes later to continue working on my tablet,only to find the screen had cracked in the upper left corner near the power button.I was promised by the product asset department manager,per the customer service rep; "we will provide you a free shipping label and you can send your tablet in at no cost to you,because the tablet is still under warranty,we will repair the screen at no cost to you and send the tablet back to you at no charge to you." I waited 10 business days,after the tablet was received,I called to follow-up on my tablet services;I was told, "your tablet is not being repaired because it is out of warranty.I interrupted the customer service rep and instruct him to look carefully at the notes, 'my table is under warranty and ASUS product asset manager have already agreed to make repairs to my devise under the warranty in place.' 'Oh yes Ms. Allen,I see were the manager have agreed to repair you tablet under the warranty,'" Another representative said, "your tablet will take another 10 to 15 days to complete the repairs because the asset is under construction;the location were your tablet is being repaired is under construction,something about the roof being repaired."After 3 days,I receive an e-mail statement for payment to repair my devise.I immediately posted a message on this website about the foul business conduct of this company and I got a call from corporate office.I called the next day and some ICE COLD female states:"I am the Asset Manager and your devise screen will not be repaired because it is not under warranty as soon as the screen cracked. The cracked screen voided the warranty,even though you have two months left on your warranty.We will have to look into what you are saying and pull the call for that evening to review.If it is found you were promised the repair,someone will call you back,you will not have to make any calls to us,we will just take care of your repairs,we will make the repair as promised";that ICE BIRD hung-up very rudely.I called back again after 7 business days and was told my case is still under review and someone is scheduled to call me in two days.I have never received a call from anyone else with ASUS about my tablet.Get this! I received another billing statement email the next day "disregard this mailing it is automatic generated." Five days later,I receive another e-mail of my devise being shipped back to me;you would think the devise have been repair;WRONG! Would you believe,they send my devise back with the crack screen and the outer casing partially detached from the screen(which was not there when I sent the devise in for service)." They listing the devise as being with "DEFECT crack".I called this evening and the manager once again stated: "Your devise is under warranty,but once the screen crack it void the warranty and the notes says you refuse to pay for it to be repaired." It is obvious,once ASUS devise experience defective craftsmanship,the "warranty" is void.
I purchased a ASUS Laptop less than a year ago and the screws were falling out. I called and reported it and I was told that I would have to pay $30 to ship it to them to then fix the screws. The customer service agent told me it was a waste of my money to send it in for screws. I called back a month later because of the screws the dvd drive was falling out and the power supply would not charge. I sent it in for free, this agent said I should never have had to pay, for them to ship it back telling me I damaged the DVD drive, the motherboard, the bottom case and keyboard. Nothing is wrong with the keyboard, nothing is wrong with the case. It is the screws. They do not stay in and I am repeatedly having to put them back in for them to just fall out again. Now the laptop will not charge at all. Every time I try to call customer service, we lose connection. I am so dissatisfied with this company. I have tried to find away to talk to someone higher up. I fail every time, so now I am going to post on every site known to man until I get a response. You make a defective product and won't live by your words to fix it. So Angry!!!! I can't afford to keep buying laptops because your people did not use the correct screws!!!
would anybody be interested in joining a class action law suit ?
I have absolute evidence that you are using your Gesture program to work with hackers I.e. open source . Take people hostage electronically. Sure would like to here about it. Ic3 has already been notified as well Microsoft, and who ever else I can think of. It would do your Co. a great deal of good to contact me. Asus hit squad! Yes they are commenting on products in Google play. Gestures ring a bell? Anyway you will probably disregard. be my guest. ABC TV, and all other media will see the evidence soon. Your hemorrhoid. !-415-208-9456, 14156545494.
I really wish that I had read up on this company before I spent almost $400 on a cheap made junk of a tablet. I have searched for 2 hours now and have not found one single positive comment about this company. I work in the manufacturing industry myself and know that things happen sometimes that we have no control over. That is not the case here. This company blames their customer for faulty products. This is what happened to me. I bought a tablet for my daughter, for Christmas. It never would charge correctly. After it finally stopped charging all together, we sent it and the charging cable that came with the tablet, back to the company for repair, under warranty. The warranty is the only reason we bought it. I received an email stating that we had damaged the tablet with a 3rd party charging cable. The same charging cable that we received with the tablet from their plant. They were just looking for an excuse not to fix their own product. They then asked me to pay $126 for the repair. I have never seen or heard of, a more dishonest cold hearted people in my life. Very unprofessional for a company to operate a business this way. These people are not business minded, they are criminals that need to be brought into a court of law and proven so. They should not be allowed to sell products in the united states or anywhere else. Complete waste of money. Complete waste of time.