• Build and maintain Credit and Collection within the newly setup (2017) European organization located at Schiphol and work towards achieving the goals of the finance department and business as a whole. Manage all credit control and collection processes within the guidelines of organization and according to the applicable statutory laws in order to establish an efficient and good functioning department within the European organization.
• Review requests for credit limits, payment history, customer financial statements, credit reports, etc. to determine credit worthiness and extend or revoke credit limits for new and existing customers.
• Review and unblock orders in line with policy and procedures. In case of issues, recommend solutions to management.
• Inform management of key customer / account issues and developments; market conditions and significant economic and industry trends that impact collection.
• Secure communication and alignment with the external credit insurance company including ensure contractual conditions are met.
• Promote and provide excellent customer service by effectively communicating and cooperating with all internal and external customers.
• Secure timely and correct processing of invoices including ensuring those that are sent to customers. Collaborate with internal departments to resolve billing disputes that may affect the ability to collect receivables.
• Manage returns and claims process including the review of monthly accruals, approval of related invoices to ensure correctness of credit memo’s / invoices.
• Ensure timely processing of bank statement and correct allocation of payments to customers and individual invoices.
• Ensure all relevant collection methods are in place including direct debits and cheques.
• Analyze delinquent accounts and work with team members to collect past due account receivables.
• Manage open item statement and dunning process with customers.
• Identify accounts requiring credit holds or write-offs and propose solutions.
• Adhere to the period ending closing schedule, within the rules and regulations of the company to ensure a smooth closing process. Monitor and improve on Days Sales Outstanding and open items with customers. Provide input on cash flow.
• Evaluate current policies, sales terms and conditions and recommend improvements to senior management and lead the implementation thereof.
• Occasionally visit customers and resolve credit problems that may arise.
• Minimum HBO level education (preferably in Accounting and Controlling or related credit management field). Solid understanding of financial accounting to perform credit risk analysis and related accounting impact.
• Excellent customer service skills, capable of resourceful problem solving, while remaining customer-focused.
• A strong personality able to work independently with minimal supervision, but also the ability to work and collaborate as part of the team, and work under pressure in a dynamic environment.
• Excellent analytical skills with strong attention to detail in planning, organization and execution of tasks, while still seeing the bigger picture and understanding how all of the pieces fit together and affect one another.
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
• Demonstration of innovation and initiative – always looking to improving systems and processes while also displaying a willingness to dive into details and help out wherever necessary.
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Demonstrate team spirit skills include flexibility, adaptability, easy-going approach, open to new ideas, collaboration, and a hands-on job approach in a fast-paced environment.
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale.
• Fluency in business English (absolute must), other European language skills are a plus.
• Ability to travel occasionally within the region.