I called and they send me an email to which I replied with a few photos of the broken zipper and the entire bag. They are sending me a replacement. This has a 1 year guarantee backing it.
I am posting this for all those who like to complain about Joy’s products and/or HSN’s customer service. I have always had great customer service and would like to say that if you call and let them know…they will help you!
In order to further assist you with the warranty of your item, we will need photos taken of the defective product. Along with sending in the photo’s please make sure, you provide the following information.
Once we receive your email, we will contact you within 3-5 business days.
And June 2014 I purchase a joy montano all portable clothes dryer used it a couple of times and it would cut on and off read manual and thought I was not operating it properly but that wasn’t true It stopped working completely when I tried to use June 2, 2916. I now find it does not turn on at all I called hsn said out of warranty, could give any Help or troubleshoot just said it was out of warranty. Contacted ingenious customer service and the same response. It is really a same as dryer is really beautiful BUT not worth a quarter. I paid$99.95 for it. They did say troubleshoot Google to see if I can find anyone who can help with trouble shoot but my plan is to still ship back to HSN And they can keep it I am really disappointed in this product it obviously never really worked right from the beginning .
Wow I’m glad this was bumped up as I did not see it before.
Spin thank you! That is good to know.
Can you report again how the replacement held up? I have had nothing but problems w/ Joy’s self repairing zippers and I was unaware of this policy. But I need these items to last much longer than 1 year.
Hi Joy,my name is Millie and I’m not a social media person and I didn’t really know how to contact you. I am 55 yrs old and disabled so I look for things to make my quality of life easier. I live on social security disability which is tough but I make due. I have 3sets of your hangers and today I received the same vacuum cleaner you got for your mother in the same color of purple, it cost 49.95, well joy, if I could have leaped for “joy”, I would have. This vacuum is one of the best things I have ever purchased to make my life easier. I just wanted to take the time to thank you for creating this=especially for someone like me,it will indeed make my quality of life easier, I love it. I wish that I could purchase everything you bring to HSN but I have to be careful and selective because of my budget, but nonetheless, thank you for the creation of this vacuum, it puts me back in the feeling of the ‘felix unger” person that I’ve always been and miss about myself, lol. I pray that you receive this message because I really want you to know how much I appreciate your creations. Sincerely, Millie,HSN shopper.
Thanks for the posiive posts ladies. It is nice to know there are still people who give good customer service.
Hi spin mop, I agree with your post 100%! Last year I ordered Joy’s clothes dryer for my daughter who lives in an apartment, she doesn’t like a lot her clothers in a regular dryer so I thought that this procduct would fit her needs. I was wrong and it turned out to be a dud, she had it for about three months and never worked very well. I called CS who then forwarded me to Joy’s CS, they sent me a prepaid label and gave me a full refund. I was treated well from start to finish.
Hi SpinMop, thanks for posting such a positive post. This is so refreshing to read for a change. I have shopped with HSN for over 20 years and have never had a problem with customer service or returns. I have only had 1 return during my shopping span which is a good track record. In fact cust service is how I found the forum because I was having difficulty accessing my account. Well it turned out to be due to a browser issue. Dumped firefox problem resolved.
Over a two week period I called four times (didn’t know that the browser was the issue at the time) and each time the rep was very polite and truly interested in assisting me resolve the issue. The reps worked with me until the problem was resolved.
Well, I wanted to thank the 4 people I talked with but neglected to write down their names and the rep suggested I come to the forum and post. Thanks for taking the time to post this:womanhappy: PS I realize that this was for Ingenious Designs service.
All you have to do is contact them….It is soo easy! The response to my email after I sent them the pics..
Thank you for your email. We have reviewed your photos and deemed your product covered within the warranty guidelines. We have processed your replacement to the address you provided. You should receive this replacement within 5-10 business days from the date of this email.
If you have, any questions please feel free to contact us.
M-F 9am-5pm (EST) at the number provided below.