"How likely are you to recommend Netau.net to a friend or colleague?
Netau.net's promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.
The Net Promoter Score of Netau.net is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.
Is Netau.net's estimated NPS of -2 considered to be good?
Consider an example: If Netau.net sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of Netau.net with your own without any further context is not that useful.