Developing, presenting, benchmarking, and defending information technology spending or IT employee staffing levels can be a difficult exercise. IT Spending and Staffing Benchmarks study makes the job easier by providing hundreds of useful ratios, statistics, and other IT cost metrics for IT/IS budgeting and IT employee headcount analysis.
IT spending and staffing metrics are provided by industry sector and organization size for businesses and governmental organizations in North America, based on our annual in-depth survey of over 200 IT executives, now in its 22nd year.
Benchmark your IT operational spending levels by comparing them with those of organizations of similar size and industry sector. Over 40 specific IT cost management ratios and other IT support metrics are provided, allowing IT executives to highlight opportunities to reduce IT costs and optimize IT expenses.
Measure your IT capital budget spend levels. Over 10 specific IT capital spending metrics are provided for benchmarking IT investment levels.
Analyze your IT staffing levels. Over 20 specific IT headcount ratios are provided for benchmarking IT staff counts.
Evaluate your key IT performance metrics. Compare your IT intensity and infrastructure metrics with your peers, using measures such as new initiative spending, custom/commercial software mix, virtualization ratio, users per server, data center OS mix, and other key measures.
For providers of IT products and services, this study is a valuable source of insight into the current budgeting priorities of IT buyers and changes in levels of IT operational and capital spending. This study provides objective data based on our in-depth survey of IT decision makers. As such, it can be a valuable source of information to validate assumptions underlying business development plans.
Chapter 1 provides an extended discussion of the major findings of this year’s study. It also describes the contents of the subsequent chapters, and gives detailed information about the demographics of the study participants and the survey methodology.
This chapter provides composite metrics for all of the organizations surveyed, across all industry sectors and organization sizes.
To avoid the problem of having very small organizations in our sample, we have excluded respondents with less than $50 million in annual revenue.
Chapter 4 provides benchmarks and trend data for banking and finance organizations across all organizational sizes, based on our current-year survey. The 19 respondents in this sector include banks, credit unions, specialty lenders, wealth management firms, brokerages, financial service BPO firms, and broadline financial service organizations. We also publish subsector metrics for commercial banking in Chapter 15, which presents benchmarks based on three years of survey data.
Chapter 5 provides benchmarks for insurance organizations across all organization sizes, based on our current-year survey. The 19 respondents in this sector include providers of life, medical, property and casualty, worker’s compensation, and other types of insurance products. The sector includes multiline insurance firms, insurance and financial service firms, reinsurance firms, and specialty insurance firms.
Chapter 6 provides benchmarks for healthcare provider organizations across all organization sizes, based on our current-year survey. The 26 respondents in this sector include hospitals, integrated health systems, pathology labs, nursing homes, and medical practice groups. We also provide subsector metrics for hospitals and integrated health systems in Chapter 16, which presents benchmarks based on three years of survey data.
Chapter 7 provides benchmarks for process manufacturing organizations, across all organization sizes, based on our current-year survey. Process manufacturers are defined as those where the production process adds value by mixing, separating, forming, or chemical reaction. The 33 respondents in this sector include manufacturers of chemicals, semiconductors, pharmaceuticals, food, building materials, packaging materials, steel, and glass and paper products, among other process manufactured goods.
Chapter 8 provides benchmarks for discrete manufacturing organizations across all organization sizes, based on our current-year survey. Discrete manufacturing organizations are defined as those where the production process adds value by fabricating or assembling individual (discrete) units of production. The 27 respondents in this sector include manufacturers of consumer products, consumer durable goods, industrial equipment, industrial parts, capital equipment, aerospace products, auto parts, building products, electrical parts, and electronic devices.
Chapter 9 provides benchmarks for high-tech organizations across all organization sizes, based on our current-year survey. The 19 companies in our high-tech sector this year include biotech companies, software developers, and manufacturers of electronic devices, precision instruments, computer components, semiconductors, and other high-tech products.
Chapter 10 provides benchmarks for retail organizations across all organization sizes, based on our current-year survey. The 22 respondents in this sector include retailers of clothing, pharmaceuticals, electronics, groceries, and other consumer goods. It also includes department stores, specialty retailers, direct marketers, convenience store operators, and providers of personal services.
Chapter 11 provides benchmarks for wholesale distributors across all organization sizes, based on our current-year survey. The 19 respondents in this sector include wholesale distributors of building products, home furnishings, home improvement products, industrial supplies, electronics, agricultural products, and food and beverages, among other products.
Chapter 12 provides benchmarks for energy companies and utilities across all organization sizes, based on our current-year survey. The 18 respondents in our study include electric utilities, water and sewer agencies, distributors of gas and electricity, electricity producers, oil and gas producers, midstream oil and gas suppliers, and oil and gas services companies. The sample includes both public and privately owned utilities.
Chapter 13 provides benchmarks for professional and technical services firms across all organization sizes, based on our current-year survey. The 24 respondents in this sector this year include engineering and technical services firms, IT service and solutions firms, consulting firms, business process outsourcing providers, software developers, research organizations, manpower agencies, and other providers of technical and professional services.
Chapter 14 provides benchmarks for government organizations across all organization sizes, based on our current-year survey. The 18 respondents in this sector include municipal governments, county governments, and federal, state, and regional agencies engaged in regulatory, social service, research, and other governmental activities. Utilities and transportation districts are not included in this sector. We also publish a subsector metrics report for city and county governments in Chapter 22, which presents benchmarks based on the most recent three years of survey data.
Chapter 15 provides benchmarks for commercial banking organizations across all organization sizes, based on the most recent three years of survey data. The 24 respondents in this sector include commercial banks and credit unions. The banks include community, regional, and national banks. We also publish benchmarks for the banking and finance sector in Chapter 4, which includes a complete set of benchmarks based on data from our current study.
Chapter 16 provides benchmarks for hospitals and integrated health systems of all sizes, based on the most recent three years of survey data. The 25 respondents in this sector include local community hospitals, regional hospital systems, and national or multiregional hospital systems, and university hospitals. These organizations are a subset of the healthcare provider sector, for which a full set of metrics is provided in Chapter 6.
Chapter 17 provides benchmarks for food and beverage manufacturers and distributors across all organization sizes, based on the most recent three years of survey data. The 23 respondents in this sector produce or distribute beverages, snack foods, meat products, dairy products, baked goods, dietary supplements, and other food or beverage products. These organizations are a subset of process manufacturing sector, for which a full set of metrics is provided in Chapter 7.
Chapter 18 provides benchmarks for the automotive and industrial manufacturing subsector across all organizational sizes, based on the most recent three years of survey data. The 21 manufacturers in this subsector make auto parts, elevators, material handling equipment, engines, machinery, and similar capital goods. These organizations are a subset of the discrete manufacturing sector, for which benchmarks are provided in Chapter 8.
Chapter 19 provides selected IT spending and staffing statistics for the transportation subsector across all organizational sizes, based on the most recent three years of survey data. The 18 companies in this sector operate buses, trucks, railways, airlines, barges, and ships. The sector includes logistics companies that transport goods and public and private transportation companies that move people.
Chapter 20 provides selected IT spending and staffing benchmarks for the construction, trade, and environmental services sector across all organizational sizes, based on the most recent three years of survey data. The 16 organizations include commercial, residential, and industrial construction contractors, oil service and related field service firms, and firms that specialize in the cleanup, treatment, and disposal of wastewater and hazardous materials.
Chapter 21 provides selected IT spending and staffing statistics for the IT services and solutions subsector, across all organizational sizes, based on the most recent three years of survey data. There are 21 organizations in this subsector, including software developers, enterprise consulting firms, business process outsourcing firms, and other IT service and solution providers.
Chapter 22 provides selected benchmarks for city and county government organizations across all organization sizes, based on the most recent three years of survey data. There are 20 respondents in this sector.
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