Many of our clients know and love Lenada. This month, we wanted to shine a spotlight on this behind--the-scenes team member who makes all of our lives a little bit easier.
A: I’m going on 13 years.
A: I’ve just been in this role as a client services rep. I help welcome and onboard Simplicity VoIP customers, as well as provide phone support and work trouble tickets.
Q: What has changed since you’ve started with the company?
A: A lot, when I first started with Comtel, we were doing a lot of POTS lines and there were dial up and T1 connections. Since that time, there has been a transition to bigger internet connections, VOIP and security solutions.
Q: What is your favorite Comtel tradition, event, etc.?
A: In December two of our sales team prepare a crab cake and chocolate-dipped strawberries lunch for the office, there is also the annual Christmas party I like that we all just get together, eat, drink and have a good time.
A: Get coffee – a vital element to excellent customer service. Then I go through emails, check trouble tickets and start working with customers.
Q: What is the most stressful part about your job?
A: A network outage event is definitely the most stressful time. It also gets stressful if someone is having an issue that we can’t figure out the problem or answer to.
Q: What is your favorite part about this job?
A: The people - everybody I work with.
Q: Is it fun being able to work with your mom?
A: Yes, absolutely! It is great that we have a commonality, and if I need a break or am stressed, I can go down the hall and just give her a hug.
Q: How often do you have to help customers with the VoIP admin portal?
A: Every day, all day – this is the brain of their system and keeps everything running. It is very user-friendly, but they don’t have to specialize in it. They can just call me and I’m happy to assist.
Q: What is the most common questions you’re asked?
A: The most common ones are how to: change a mailbox password, change the name on an extension, and reset portal passwords.
A: First, when I started at the company, I was only temporary, and I really didn’t expect to be here long. Now, almost 13 years later, I am still here and I really like working for the company. I feel that we are very family oriented. I like the flexibility, and I like how if something comes up with family, we can easily be with our families for whatever time is necessary. Also, I enjoy working with the team.