JFS exists to create solutions for everyone in our community.
Partners in Care Concierge (PiCC) is an innovative program that provides support for older adults and their caregivers through coordinated care and medical appointment accompaniment. Clients who desire assistance in accessing health care (attending appointments, remembering medical instructions, scheduling follow-up appointments, etc.) are paired with ‘Partners’ who assist with these activities. Partners are intensively trained to act as support to clients before, during and after medical appointments.
Partners complete a thorough training before they embark on appointments, ensuring they are properly prepared to facilitate productive communication between clients and medical professionals. Partners provide comfort and confidence to clients and their family before, during and after medical appointments. Following appointments, Partners methodically report accurate information about what transpired during the medical visit to caregivers, as well as comprehensive, detailed notes on any prescribed follow-up care.