Helpful 2019 Endurance Car Warranty Reviews | Is It Worth It?
Founded in 2006, Endurance is a warranty provider that offers a variety of options for consumers seeking vehicle protection plans.
Today, the company offers extended warranty protection for new cars and for used vehicles under 10 years old with less than 150,000 odometer miles. Although, Endurance may give some exceptions to those rules. Whether you have a new or pre-owned car, Endurance has a protection plan to suit your warranty needs.
As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day/1,000-mile money back guarantee.
Potential clients can choose a protection plan from four options. This allows potential clients to find an affordable plan that offers good coverage and value.
Technically speaking, what most refer to as an extended warranty is really a vehicle service contract. The only true warranty is the manufacturer warranty.
Each Endurance auto warranty covers the drive axle assembly, engine, seals, gaskets, transfer unit, transmission, and turbo or supercharger repair.
The Superior and Supreme extended warranties add the air conditioning system, brakes, cooling system, electrical components, front and rear suspension and steering to the covered parts or systems, giving coverage which is more like the original bumper-to-bumper warranty from the manufacturer.
The Supreme Plan also offers exclusionary coverage, covering everything, except what is noted as "excluded" in the vehicle service contract. Exclusionary coverage is the highest level of coverage because it is comparable to a manufacturer warranty.
You can view a copy of an Endurance contract on the company's website to better understand the terms of this auto warranty coverage.
Endurance's warranty services and auto warranty options allow customers to find a service contract that best meets their needs.
The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. The average cost of a car warranty is typically $350-$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs would be for your car, contact Endurance directly.
Each of Endurance's four extended car warranty plans also offer additional car assistance.
During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.
Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. This coverage is limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great added feature to Endurance's vehicle service contracts.
Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the shop being repaired. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown.
Each additional service and feature shows Endurance's commitment to providing great value to its clients and increasing clients' peace of mind and customer satisfaction.
Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. Because of this, customers who buy a warranty from Endurance can know that Endurance will be able to meet claims obligations resulting from its extended car protection plans.
Endurance was founded in 2006 and has quickly become one of the leaders in extended warranty plans during its time in business. Endurance has also demonstrated that it is a stable company and is poised for continued growth.
Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover repair costs for normal wear and tear or damage resulting from failure to properly service and care for your vehicle.
Endurance is a trusted provider among extended warranty companies. Its extended plans are all insured, so clients can be confident that claims for expensive repairs will be met.
Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal price.
Endurance publishes sample warranty contracts online. Customers can read a sample warranty contract to get a better sense of the extended warranty coverage provided and the terms and conditions. All Endurance plans include 24/7 roadside assistance and other helpful features.
Buying an extended warranty can provide peace of mind for a customer, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage.
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I was sold this warranty when I bought my Jeep grand Cherokee was told it was best warranty and it covers everything from bumper to bumper. I have brought in my jeep for service because the heat wasn't blowing. I was told by the jeep dealer that it was control heads that need to be replaced. The dealer called to but in the claim and was told it wasn't covered. The control heads control the whole blower system so dealer couldn't understand why it wasn't covered. I did call warranty company to discuss and was just told it not covered item and their nothing more they can help me with. I was do disappointed to purchase this top of line warranty for my vehicle. They are rude and they do not have any consideration. Why buy warranty if it covers nothing. I still have no heat in my jeep because I can not afford to pay for it on my own. It is in the middle of winter driving around in 20 degree weather with two small kids and no heat. It been terrible. This warranty company is bad please don't purchase them.
Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.
Have not used it yet. The customer service representatives are courteous.
Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.
Great overall customer service and seems to be a great aftermarket warranty.
Sent emails to cancel. Should be NO CHARGE.
Excellent, friendly customer service with affordable price.
It's ok, I just signed up last week, the people that signed me up were pretty amazing.
Easy process, great customer service, hope we never have to use it.
I applied for a vehicle warranty extension at Endurance. The quality of product is very good.
Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.
One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!
They are extremely expensive compared to similiar companies.
Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.
Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.
My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.
My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.
I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.
I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.
Its fine. I am secure and i have and extended warranty.
they cover everything. easy to use. good customer service. excellent repair coverage.
No reason. Just paid for 4 months and did not need their help. Now I do and had just renewed so will see what they will do. Friendly salesman of course.
the price ok,. and service is ok too...!!
I have had an awful experience with Endurance. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case. They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with the Claims Department Manager Adam K., he said on the phone, something to the effect of: "Well, you should have noticed radiator coolant all over the driveway if you were paying attention." For the record, we are very observant and take excellent care of our vehicles, there was no point at which we observed any liquid or coolant underneath the vehicle. I was quite offended at his suggestion, and the fact that he thought this sufficed as evidence to deny a claim. I guess we will see if they attempt to rectify the situation, at the end of this aside from the inconvenience of the delay in having the third party inspect the vehicle, their refusal to cover towing, their confusing denial after third party inspection, I only wish there was an option to give a rating of 0/5 stars, because I feel that I've received zero assistance and Endurance has been of zero value to me and my family.
On my way to work I heard an unusual noise coming my tire so I pulled into a Honda Dealership and they looked at it and said that the tire bearing need to be replaced. They called Endurance and a claims manager said that this issue could of started before the policy when into effect so they declined to pay. The dealership couldn't believe that reply from Endurance. I had to call Endurance and a rep told me that any part that can be called pre-existing is usually always denied and he personally didn't agree with that routine denial... The fix was just $83.00 after the $100.00 deductible... so they lost a customer over $83.00.
I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.
Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.
Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.
Kevin was extremely helpful and has a wonderful attitude !
Edfdie H has had great customer service with me every time I call in. I will only go through him when I have any questions about my policy or in need of repairs on my car.
Mr. Eddy P, has been my main contact since I took out my service plan! He is always so friendly and happy! I appreciate great customer service and Eddy provides it every time I contact him! Great personality!
Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin's courteous and efficient service I would have cancelled my coverage.
Customer service is great my receptionist was very polite and helpful!
The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.
Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.
What started out to be a very unfavorable situation with my contract and pricing I was given... turned out to be acceptable, and Joe gets the credit for that... He was able to save me as a customer... and more importantly... prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs... a very negative review over a few hundred dollar mistake!