This is the privacy notice of The Acorn Wellbeing Centre In this document, “we”, “our”, or “us” refer to The Acorn Wellbeing Centre.
We need to collect from you: Your name, address, contact details, health and medications and your G.P details. We take session notes that are necessary about facts of the session and with treatments you may of had.
We hand write these notes and they needed to us to offer your therapy, these notes include your contact details are locked away in a filing cabinet. in the event of us needing to write to a third party we password protect all documents and anything held on a laptop is protected by a password.
Records are kept for 7 years and then shredded, this includes receipts and anything where you maybe identified. We are required to keep by HM Revenue and Customs (HMRC) for tax purposes. Any breach of in security of the data we hold about you will be notified to you within 72 hours of the breach.
Your confidentiality is very important to us, however there are times we may need to break this: Examples are if we feel you at risk of harm to yourself or others. Money laundering, child abuse, abuse of an adult, acts of terrorism, radicalization, slavery and if we need to call an emergency service. At times we do not need to inform you that we will break confidentiality.
You have the right to access and ask for any copies of information we hold on you, you may ask us to alter and amend details we have written. We are not obliged to give any of our data to a third party for example a solicitor or legal department without your written consent.
Once your therapy has come to an end we hold onto the file for 1 month, thereafter your file is archived, we will not send emails or any other communication unless requested by you. Notes will be destroyed after 7 years.
3. Information we process because we have a legal obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. Specific uses of information you provide to us. Our website and facebook page allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
You may withdraw your consent at any time by instructing us contactus@acornwellbeing.co.uk However, if you do so, you may not be able to use our website or our services further.
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks. We do store it, and we reserve a right to use it in the future in any way we decide. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at contactus@acornwellbeing.co.uk If you complain about any of the content on our website, we shall investigate your complaint. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
At the point of payment, you are transferred to a secure bank account. No payment details are kept on our website or servers.
If you are under 18, you may use our website only with consent from a parent or guardian. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.