Ahh, the joys of building and maintaining your own website! This morning I received an automated email from my site saying an order was canceled. No detail, just a basic automated email. I very rarely get canceled orders (and my site doesn’t always email me when they’re canceled), but I’ve gotten a few of these in the last couple weeks. Upon further investigation, it appears my site’s shopping cart system was marking orders as canceled if the PayPal payment hadn’t processed within 60 minutes of the order being placed. I don’t know what’s causing the payment delay – perhaps those customers aren’t verified PayPal customers so there is two-step payment process?
Anyway, I made a change to my site to remove the 60 minute hold on orders. If you placed an order on my site and payment was indeed processed and deposited into my PayPal account, please, PLEASE contact me and I will (after confirmation) send your pattern to you as soon as possible and manually mark your order as complete so you’ll have access to the relevant instruction guide.
My sincere apologies for not catching this earlier.
Without getting into too much detail, it seems Yahoo has globally instituted some new security / anti-spam features that appears to be blocking some of my site’s inbound & outbound emails. If you’ve sent me a message via my site’s Contact Us page and haven’t heard back from me, please try contacting me again if necessary.
This concludes all of my January orders, except for Trent P.’s order for an Avenger style XDM 3.8″ holster. I haven’t made an Avenger holster for that pistol, so I needed to schedule a time to borrow a relative’s gun so I could make the pattern and build the holster. I’ll be starting that order this weekend or early next week, along with my February orders. They should be shipped out by the end of March at the latest, but hopefully much sooner because I really want to get some more patterns uploaded to the site this month!!
20% OFF Patterns and Tutorial Video Subscriptions!
Fall is in the air and cooler weather has finally hit North Texas (at least for a few days)! From now till October 1st, enter “SEPT2013” to save 20% off our patterns and tutorial video subscriptions!
As a side note, we’re working on updating the individual tutorial pages that show how to use the patterns. The Pancake text-based tutorial page is done, but the others are still in progress. Until I can get the text-based pages complete, I have inserted related tutorial videos on those tutorial pages that should show you everything you need to know to complete your holster project (combined, they’ve been viewed over a quarter million times, and many, many people have successfully built their holsters using just the instruction from my videos).
We’ve gotten a TON of great feedback from customers that have purchased our patterns and videos, and we LOVE hearing from you! Please feel free to share photos of your work on our Facebook page and let others know about your experience using our products – good or bad, that’s the only way we know what to fix so we can all improve our work!