1. Bb LABORATORIES (H.K.) Company Limited (hereinafter referred to as “Our company”) provide worldwide online order and delivery service. Parcels are generally dispatched within 7 days after receipt of payment and sent out from Hong Kong by registered mail.
2. Except for deliveries to remote areas or due to special reasons, Hong Kong orders will be delivered within 7 working days (excluding Sundays and public holidays) upon order confirmation. Overseas orders will be delivered within 7-14 working days (excluding Sundays and public holidays) upon order confirmation.
3. Tracking number will be provided for monitoring the shipment status.
If orders are not received within the said period, please inform us by email (info@bb-lab.com.hk). In order to ensure the orders are delivered accurately without delay, please provide correct personal information and delivery address before submitting the order.
If occasional shortage of stock for certain products arising from delay occurs due to importation, we shall give further notice on delivery arrangement.
Our company holds no liability over those inevitable delays due to custom clearance at destination or other reasons.
Overseas customers should bear import duties, tax or any additional charges.
Our company reserves the right to claim all shipping charge incurred and to deduct the charge from the refund amount in case a parcel is rejected by the receiver and bounced back.
The shipping charges vary according to the total weight of the parcels. Customers are advised to group their items in one order. We will ship two distinct orders separately, and shipping fees will apply to each of them. The parcels will be dispatched at customers’ risk, but special care will be taken to protect fragile objects.