Great experience with David. In my research regarding equipment and my needs he was extremely helpful. Customer service has been great. Personalized phone support has been great.
Outstanding support. The on site training may be the best of that kind I have ever had. David took time to see what we were doing and tailored the training to fit. It was not a canned training where we reviewed things that were not applicable.
The EGX-350 Desktop Engraver has worked very well since purchasing 2 months ago. Support from Engraving Machines Direct Inc. has been exemplary. David Simm is knowledgeable and professional. He has taken the time to answer all of our questions. The lifetime support was the most influential benefit when making our decision to purchase from EMD Inc. Leidos is very pleased with it's purchase and would definitely do business with this organization again.
We are happy with the performance of our Engraving Machine and the assistance David Simm provided through the research, purchase, and installation process.