Bath House is a fragrance and natural skincare brand founded in 1997.
“So, I came into the company when Blue Alligator was first being considered. I think what really drove that was just the pure amounts of manual labour that was involved. Taking orders, processing orders putting them in our in-house ordering system. We use sage primarily and that was the sheer number of hours that was taking somebody and many people at key times of the year. Quite frankly that was draining resources from other parts of the business because we needed to be hands on deck.
How has the support team been?
“SalesPresenter has saved us so much time. After a trade fair, for example, we just come back with hundreds of orders all on paper, all to hand put into Sage. I was here every weekend just imputing orders into Sage because the phones were just so busy during the week. Taking orders over the phone once again onto paper and then having to input them into Sage, and now with an iPad by your desk, somebody rings an order through we put it straight onto Blue Alligator. It’s there on Sage as soon as the uploads done.