The product page itself should display the Returns Policy for that particular product, so always refer to that page first.
1. In accordance with the UK Regulations, The Consumer Protection (Distant Selling) Regulations 2000 ("The Buyer's right to cancel"), the Buyer has the right of cancellation within 30 days except where a Product is tailored to customer requirements and without fault.
2. To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient. This must be done within the first 30 days.
3. Once the Seller has been notified of the cancelling of the Contract, the Seller will refund or re-credit the Buyer within 14 days for any sum that has been paid or debited from the Buyer's credit card for the Products.
5. If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, as prescribed in clauses 1 and 2, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address Sellers warehouse at the address below. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime or in transit and return them in the packaging and condition they were delivered to the Buyer. Alternatively, the Seller, under the authority of the Buyer will organise for the goods to be collected on a mutually convenient date. In this case, the Buyer will be re-credited with a full refund minus the exact cost of collecting the Products. This refund will take place within 14 days of the Products being delivered back to the Seller's warehouse.
7. If a bed and mattress has been taken out of it's box and assembled or used then refund cannot be issued for the item(s).
8. If an item develops a fault after the first 30 days of delivery, but within the 12 months of purchase, then we will either repair or exchange the goods free of charge.
The Buyer did not sign for the item as 'damaged' on the courier drivers PDA.
The Buyer just signed their name on the courier drivers PDA, stating that it has been received in 'good condition'.
7. Should a refund be offered to the Buyer, the money will be re-credited back onto the same credit/debit card the Buyer used to make the original purchase. This will be done within 14 days of the Seller receiving the goods back into their warehouse. If a customer cancels an order before delivery a full refund will be issued (minus any courier charges if applicable) within 14 days.