Reservations are confirmed by Merchant House once the Hotel has received credit/debit card details to secure the booking. Verbal quotations are not binding unless confirmed in writing by the Hotel.
Group Bookings- You can book up to 5 rooms on our website, if you wish to book any more than 5 rooms please contact the Hotel direct on 01872 272450, as breakfast options and cancellation policies vary.
For any group bookings with 8 or more rooms we require a minimum stay of 3 nights.
If you have booked our ‘Flexi Rate’ we must be notified by telephone and followed up in writing before 2 pm the day prior to your arrival. If cancelled after 2pm the day prior to arrival one night’s accommodation will be charged.
In the case of a no show the total amount of your reservation will be charged/retained.
Group bookings (over 5 rooms) cancellation policy varies depending on number of people therefore please contact the Hotel direct on 01872 272450.
Please note: Bookings made via an Agent can only be cancelled or amended by the Agent direct with the hotel. Please note cancellations for group bookings will vary please contact Reception for details prior to booking.
Flexi Rate- If you have booked our Flexi Rate- payment is taken on arrival at the hotel by credit or debit card. If you wish to pay by cash upon arrival a £300 cash deposit is required.
Saver Rate- If you have booked our Saver Rate- payment is taken from the card details submitted shortly after making your reservation.
If you are booking on behalf of a guest and require payment to be made from a different card please contact the hotel on 01872 272450 to arrange authorisation of payment.
Your credit card details will only ever be charged without your consent in accordance with the Hotels Terms & Conditions; for cancellations, no show or damage charges.
We do not have account facilities therefore if you are booking a large group we will require payment in advance so please contact Reception to discuss other payment options.
Smoking policy: It is against the Law to smoke in the hotel.
If you smoke in your room you will be charged a £100 fine plus £100 per night if the room is unable to be re-let which will automatically be debited from your card details provided.
Any damages to your room will be charged for in full using the credit / debit card details you provided as security.
Damages caused by dogs will be charged in full.
Dogs are not allowed to be left unattended at any time.
The Hotel “Merchant House” shall not, (except in respect of death or personal injury caused by the Hotels negligence or in circumstances of fraud or fraudulent misrepresentation), be held liable for any direct, indirect, special or consequential loss, damages, cost, expense or any other claims, (whether caused by the Hotel, employees, agents or otherwise).
Merchant House has 1 fully accessible double room with ramp access and a full wet room bathroom. The hotels front entrance is accessible with removable ramps to gain access into the lounge area. For the Full Access statement please click here.
The Site and its original content, features and functionality are owned by Merchant House and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Our Site may contain links to third-party sites that are not owned or controlled by Merchant House.
If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.