Q: HOW DO I GET THE BEST POSSIBLE BLUETOOTH CONNECTION?
Q: HOW DO I CHARGE MY JAYBIRD RUN EARBUDS AND CHARGING CASE?
Q: HOW DO I SET UP AND FIT MY JAYBIRD RUN EARBUDS?
Q: HOW DO I ACTIVATE VOICE ASSISTANT?
Q: CAN I PAIR MY JAYBIRD RUN EARBUDS WITH MY SMARTWATCH?
Q: WHAT DEVICES ARE COMPATIBLE WITH MY JAYBIRD RUN EARBUDS?
Q: WHERE CAN I FIND THE USER GUIDE FOR MY JAYBIRD RUN EARBUDS?
Q: CAN I USE MY JAYBIRD RUN EARBUDS WITH APPS LIKE SKYPE?
Q: MY JAYBIRD RUN EARBUDS ARE NOT WORKING CORRECTLY. WHAT SHOULD I DO?
Q: CAN I USE MY JAYBIRD RUN EARBUDS FOR PHONE CALLS?
Q: HOW DO I RESET MY JAYBIRD RUN EARBUDS?
Q: IS REDIAL SUPPORTED BY MY JAYBIRD RUN EARBUDS?
Q: HOW DO I PAIR MY JAYBIRD RUN EARBUDS?
Q: IS A JAYBIRD APP AVAILABLE FOR MY RUN EARBUDS?
Q: SHOULD I USE THE ROUND OR OVAL SILICONE TIPS?
Q: HOW CAN I CHECK MY JAYBIRD RUN BATTERY STATUS?
Q: DO MY JAYBIRD RUN EARBUDS TURN OFF WHEN IDLE?
Q: WHAT CONTROLS DO THE BUTTONS ON MY JAYBIRD RUN EARBUDS OFFER?
Q: HOW CAN I FIND MY JAYBIRD RUN EARBUDS IF LOST?
Q: ARE JAYBIRD RUN SWEAT PROOF?
Q: ARE JAYBIRD RUN WATER RESISTANT?
Q: HOW CAN I TURN OFF VOICE NOTIFICATIONS?
Q: CAN I REPLACE AN INDIVIDUAL JAYBIRD RUN EARBUD?
Q: CAN I REPLACE MY JAYBIRD RUN CHARGING CASE?
Q: CAN I CUSTOMIZE THE SOUND OF MY JAYBIRD RUN EARBUDS?
Q: CAN I USE JUST ONE JAYBIRD RUN EARBUD?
Q: WHY IS MY JAYBIRD RUN CHARGING CASE NOT CLOSING?
Q: CAN I USE COMPLY TIPS WITH JAYBIRD RUN?
To charge your earbuds, follow the steps below.
Insert your earbuds into the charging case.
Your earbuds will start charging as soon as you place them into the charge case and close the lid. Don’t force the case closed, when the earbuds are inserted correctly, the case will easily click and close.
The left and right LED’s on the charging case will indicate the charging status for about 10 seconds when the case is closed and not plugged into power.
A full charge cycle can take up to two hours and will give you 4 hours of playtime. If your earbuds are low on battery and you’re in a hurry, 5 minutes in the charging case will give you about 1 hour of playtime.
To charge your case, follow the steps below.
With the case closed, connect the included micro USB cable to the back of the charging case.
It takes about 3 hours to fully charge the charging case from low battery. A full charge will give your earbuds two full charge cycles, which is an additional 8 hours of playtime.
When your charge case is running low on battery the LED will turn red for about 10 seconds on opening or closing the lid.
Make sure to check the charging source before you begin charging. We recommend using a computer as the safest method – anything 1 amp or less is safe. Some chargers can produce a lot more power than is needed to charge your earbuds, so avoid those if possible.
Make sure the ear fin is secured all the way onto the earbud.
The curve of the ear fin should point towards your ear.
Once you’ve installed your preferred ear fins, place your earbuds into each ear and run wild.
HOW DO I ACTIVATE VOICE ASSISTANT?
By default, a single press on the left earbud will activate Siri or Google Assistant.
Press and release your left multifunction button to activate voice assistant.
You’ll hear a tone and the microphone on your earbuds will activate so you can speak your command.
Feel free to change the single press functionality of your earbuds in the Jaybird app.
You can pair your Jaybird RUN earbuds with your smartwatch, if your smartwatch supports at least Bluetooth 2.1.
Refer to your smartwatch user guide for instructions on how to pair a Bluetooth device.
Bluetooth signal strength can vary between smartwatch manufacturers.
Jaybird RUN earbuds are compatible with any Bluetooth device including iPhone, Apple Watch, iPod Touch, iPad, iPad mini, Android, Windows, Blackberry, Android Wear Smartwatches, PC, Mac, and gaming devices.
See How do I pair my Jaybird RUN earbuds?
You can find the Jaybird RUN user guide HERE.
You can also see all of the Jaybird RUN tutorials on our YouTube channel, @jaybirdsport.
For further assistance, please contact Jaybird SUPPORT.
Open the Sound preference pane.
Select “Jaybird RUN” and click Set Default.
Jaybird RUN pairing instructions can be found HERE.
MY JAYBIRD RUN EARBUDS ARE NOT WORKING CORRECTLY. WHAT SHOULD I DO?
Make sure your Jaybird RUN earbuds and your Bluetooth device are fully charged. See How do I charge my Jaybird RUN earbuds and charging case?
Turn your device’s Bluetooth off for at least 10 seconds and then back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
If this doesn’t solve the problem, reset your earbuds. See How do I reset my RUN earbuds?
Check out our SUPPORT MATERIAL.
CAN I USE MY JAYBIRD RUN EARBUDS FOR PHONE CALLS?
When connected to your phone, your earbuds will act as the primary audio source for a call.
By default, you can accept and end phone calls using your right Jaybird RUN multifunction button.
To accept an incoming call, single press on your right earbud. The call audio is limited to the right earbud. When you accept a phone call, the left earbud will allow ambient sound in to assist with better hearing your own voice. This avoids the need to take the left earbud out during phone calls.
To end a call, single press on your right earbud. Audio transparency will automatically turn off and, if applicable, audio will resume.
To decline/reject a call, double press on your right earbud.
You can change the single press functionality of your earbuds in the Jaybird app.
When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.
Right out of the box, your Jaybird RUN earbuds come ready to pair.
Remove your earbuds from the charging case and put them in your ears.
On your Bluetooth device, go to Bluetooth settings, make sure Bluetooth is on, and select Jaybird RUN on the available devices list.
Once connected, you will hear “Connected” on your right earbud. The right earbud is the master and will connect to the left earbud automatically.
To pair an additional Bluetooth device, or manually initiate pairing mode, follow the relevant steps below.
Start with both earbuds in the charging case with the lid closed.
Open the charging case and remove your right earbud from the charging case.
Close the charging case and turn off your right earbud by pressing the multifunction button for 3 seconds.
Press and hold the right multifunction button for 6 seconds until you see the LED flashing green. When the LED flashes green, the earbud is in pairing mode.
A voice prompt will say “Go to Bluetooth settings and select Jaybird RUN”.
Go to your Bluetooth settings on your device and select “Jaybird RUN” in the list of discovered devices to connect.
Once connected, you will hear “Connected” from your right earbud. The right earbud is the master and will peer connect to the left earbud automatically.
Make sure your earbuds are off.
Once connected, you’ll hear “Connected” from your right earbud.
Ensure your left earbud is turned on by pressing the multifunction button for 3 seconds. The right earbud is the master and will connect to the left earbud automatically.
Your Jaybird RUN earbuds can remember the pairing information for up to 4 devices.
Turn off Bluetooth on your audio device for at least 10 seconds and then back on, then try to pair.
Turn your audio device off and back on, then try to pair.
Go to your devices Bluetooth settings and forget Jaybird RUN if present. Then try to pair.
If you still have no luck, try a reset of your earbuds. See How do I reset my RUN earbuds?
The Jaybird app gives you the ability to customize the sound profile of your Jaybird RUN earbuds in real time. You can access customized presets created by the Jaybird team as well as many others from Jaybird Athletes. You also have the ability to create your own sound profile and save it by using the custom equalizer. If you think you’ve created the perfect sound profile, share it with the Jaybird Community and watch as people from around the world save and use your preset.
We love running and we love music, so we developed the Running Music feature. If you’re looking for music to pump up your run, then this is for you. Explore great music from other runners, and share your favorite Spotify running playlists.
Additionally, you can use the Jaybird app to adjust your Jaybird RUN button functions, voice prompts, Find Your Buds, reach out to us for support, and give us feedback.
COMPLY Foam ear tips can be used with Jaybird RUN. If desired, COMPLY Foam ear tips can be purchased directly from COMPLY. Jaybird RUN earbuds use the same driver as Jaybird X3 and Jaybird Freedom which means all COMPLY Foam tips that came with Freedom and X3 are compatible.
Jaybird RUN earbuds come with round and oval silicone tips and we would love for you to give them a try.
Which tips you use depends on your preference of fit. Some users prefer the round tips while others love the oval silicone tips. Give all options and sizes a try and see what suits you best.
If you select the oval silicone tips, angle the tip for best fit and to follow the natural shape of your ear canal.
DO MY JAYBIRD RUN EARBUDS TURN OFF WHEN IDLE?
Yes. When turned on, connected to your Bluetooth audio device, and idle (no calls or music) your Jaybird RUN earbuds automatically power down after about 30 minutes. This feature helps conserve battery when you are not actively using your earbuds and you have not placed them in the charging case.
Make sure Bluetooth on your device is on.
Insert your earbuds into the charge case, close the lid, and then remove your earbuds from the charging case. Inserting your earbuds into the charging case will automatically turn them off and taking your Jaybird RUN earbuds out of the charging case will automatically turn them on.
Press the multifunction button on both earbuds for 3 seconds. Each earbud will need to be turned on individually. However, turning one earbud off will automatically turn both earbuds off.
If your Jaybird RUN earbuds are on but not paired to any devices, your earbuds will automatically power down after about 30 minutes.
Also see Is a Jaybird app available for my RUN earbuds?
There is a big difference between being water resistant or being sweat proof. Water resistance tests only consider fresh water but sweat is a very aggressive fluid and can damage a product badly.
HOW CAN I TURN OFF VOICE NOTIFICATIONS?
You can turn off voice prompt notifications in the Jaybird app. To turn off voice prompts and only receive warning notifications and tones when powering on and off your earbuds, go to the Jaybird app and see the Voice Prompts section.
Be aware, your earbuds will automatically restart after you update your settings. If only one earbud is connected, the other earbud will update when it is turned on and connects.
Be aware, when tones only is selected, battery status and pairing voice prompts will not be replaced by tones.
CAN I REPLACE AN INDIVIDUAL JAYBIRD RUN EARBUD?
Replacement left and right earbuds, along with all Jaybird RUN accessories are available from our SHOP.
CAN I REPLACE MY JAYBIRD RUN CHARGING CASE?
Replacement charging cases, along with all Jaybird RUN accessories are available from our SHOP.
CAN I CUSTOMIZE THE SOUND OF MY JAYBIRD RUN EARBUDS?
The Jaybird app gives you the ability to customize the sound profile of your Jaybird RUN earbuds in real time. You can access customized presets created by the Jaybird team as well as many others from Jaybird Athletes. You also have the ability to create your own sound profile and save it by using the custom equalizer. If you think you have created the perfect sound profile, share it with the Jaybird Community and watch as people from around the world save and use your preset.
Additionally, you can use the Jaybird app to find running playlists, adjust your Jaybird RUN button functions and voice prompts, Find Your Buds, reach out to us for support, and give us feedback.
WHY IS MY JAYBIRD RUN CHARGING CASE NOT CLOSING?
The ear fins have been installed correctly. The ear fins should be pushed all the way onto the earbuds.
The earbuds are seated correctly in the charging case. Use the charging case to guide your earbuds to the correct position. Once placed in the charging case, give the earbud a slight twist to make sure it in the right position and is secure.