We answer all emails within 48 hrs on business days. If you have questions about shipping time, please note that MOST orders ship within 1 week, however our policy is 1 to 3 weeks for delivery; therefore an order may take up to 3 weeks to ship out, plus 1-4 days travel time in the continental U.S. International orders may take 4 – 6 weeks depending on customs procedures in the destination country. All of our openers are 100% american made bottle openers and custom printed in the United States.