According to the consumer rights bill dated 30 May 2014, you have the right to cancel your contract within 14 days of receipt of the goods.
The goods should be returned immediately within 14 days of informing us of your withdrawal. We will refund your order within 14 days, too.
The contract is then not binding and the consumer is hold responsible for any damage done as a result of using the goods in a way beyond necessery to check the features or functions of the goods.
To cancel the contract you need to, within 14 days of receipt of the goods, make an applicable statement and send it to RICHTER GROUP, Aleksandra Sędziak, Sarmacka 28 B / 13, 02-972 Warszawa or contact us via e-mail: lashmeup@lashmeup.pl.
Consumer can use the withdrawal statement provided below..
- explanation of the reason for the complaint.
If in the complaint some information is missing or needs further clarification, before accepting the complaint the seller will ask the consumer to complete this information.
The seller will process the complaint within 14 days of the receipt of the correct form of the complaint.
The reply to the complaint will be sent to the indicated by the cosnumer e-mail address or by traditional post.
Alternative Dispute Resolution. The consumer has the right to use Alternative Dispute Resolution before the Consumer Court (Stały Polubowny Sąd Konsumencki przy Wojewódzkim Inspektorze Inspekcji Handlowej w Warszawie). For more information please consult http://www.uokik.gov.pl.