Box Office staff are most often those creating the first impression to patrons.
More than just selling tickets, Box Office personnel need to be flexible and responsive to a whole range of tasks that fall within their remit.
An interactive workshop that deals with a broad range of 'everyday' issues faced by Box Office staff.
Between booking their ticket to enjoying the performance or exhibition, patrons may experience a range of issues for which they look to the Box Office to resolve. This session will equip staff to problem solve whilst maintaining the highest levels of professionalism and a courteous demeanour.
This programme looks to develop the selling / up-selling skills of Box Office staff as a key component of delivering excellent customer service.
Participants will learn how to increase ticket, and secondary sales, by adjusting their sales style to the patron, pro-actively meeting their needs and helping them to make the right choices.
The programme will also look at developing tools & techniques to keep staff motivated to deliver excellent customer service, even when faced with the most challenging members of the public.
"Had a great day. Went too quickly and Nick is probably the best trainer I've had. (Funny, clear speech, makes us participate and made sure we didn't fall asleep!"