Although today's data warehouse systems are highly fault tolerant, and require far less effort to administer than a traditional RDBMS, the reality is that unforeseen hardware, software, systemic, or environmental problems can still occur at any time.
Because it's simply not cost effective for businesses to pay for dedicated skilled resources to just wait for such problems to occur, Smart Associates can monitor, manage, and maintain your data warehouse appliances remotely instead - freeing up your internal resources and providing the specialist experience you need, right when you need it most.
You choose the scope and hours of cover you need, up to 24x7x365. We then monitor, manage, and maintain your system for one low annual fixed price. And whenever any manual intervention is required, support incidents are charged on a "pay as you go" basis.
Monitoring appliance hardware, and raising and managing support tickets with the original supplier, including co-ordinating the replacement of failed components.
Monitoring, diagnosing, and troubleshooting any RDBMS software issues, including escalation and management of support tickets with the original supplier where necessary.
Monitoring, diagnosing, and troubleshooting system workload issues (potentially including specific named applications and processes e.g. Replication, backup, housekeeping, ETL, reporting).