The IT Section is a coordinated team that provides all facets of IT support to the Office.
Our Mission: Provide the technology tools and support required by the Sheriff’s Office to meet its primary mission. We are genuinely dedicated to professionalism, excellence, and competence. We believe in rapid response, open communication, and teamwork.
We are responsible for maintaining all of the technology operations including phones, printers, fax machines, computers, mobile devices and major software systems in use throughout the Office.
IT Support Manager, Guy Funkhouser sets direction and makes technology decisions that affect large the Office as a whole. Mr. Funkhouser works with vendors and other agencies to identify up and coming technologies that might prove useful, works with Command Staff to assist in meeting strategic goals utilizing technology and assists in the project management of various Enterprise-related systems. Mr. Funkhouser also directs support of the help desk working directly with County IT to ensure reliable systems throughout the Sheriff’s Office various locations and mobile devices.
IT Programs Manager, Garth Littrell provides direction to the Information Technology Steering Committee (ITSC) on Enterprise System Projects that impact the services and availability of key system to the Sheriff’s Operations. Mr. Littrell is responsible for reporting on key IT projects and their status, as well as developing and mentoring a Project Management Framework within the Office.
Help Desk Technician -this position answers inbound support requests, creates and manages the work orders with assignments and follow up, provides first line end user support, supports the BizHub print management systems, serves as liaison to the County Help Desk for various routine tasks, and assists with completing purchase paperwork.
IT Support Specialist - this position is responsible for the day to day end user support of all things computer related. Each Specialist is assigned a primary geographical area of responsibility (a building or complex) within the Office, becoming a subject matter expert in certain functional and technical operations performed at that site, as well as common technology functions performed across the entire Office.
For general IT and support issues, please contact us through our Help Desk at 719-520-7500 or via email at [email protected].