"The world is full of pushing and shoving and people who think they know what everybody else needs. What's really rare and much more important in my opinion, are places where people can feel safe, and content and cared for and begin to gather their strength. When they're ready for the next step, they'll take it. But in order for that to happen we as helpers and rescuers and healers have to learn to bear the anxiety of not knowing when, or even if that step will be taken. We need to understand that wounds which were inflicted over the course of years will not be healed in months."