Boa tarde, gostaria de pedir-lhes que quando tiver alguma interrupção com a água ou qualquer outro tipo de problema, que seja avisado por e-mail ou algum alerta, nem sempre olhamos o site do condomínio e por isso, hoje, não sabia da falta de água, não podendo deixar reservas da mesma. Obrigado.
Thank you so much for taking the time to voice your concerns with us. We do apologize if we've recently inconvenienced you when working on our plumbing. We try to notify residents in advance via my.mckinley.com before performing any kind of plumbing work. By posting the announcement here, all residents should receive an email notification as such. Please reach out to me directly if you have any further concerns at 407/351-4422. We hope you have a wonderful rest of your week!
Please Read! Scheduled Water Shut Off Tomorrow!
We hope you are all enjoying your day! Unfortunately, we will need to schedule a temporary water outage tomorrow morning between the hours of 9 AM - 2:30 PM. Our team will be working diligently alonside our plumber to get this resolved for you as soon as possible! We do appreciate your cooperation throughout this process and we apologize for any inconveniences this may cause. Please contact the leasing office if you have any further concerns at 407-574-5300 .
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The carpet in the apartment is tearing. Is there any way to get this replaced? It is quite dated and cleaning will only go so far. It would look much nicer to have tile or laminate throughout the entire apartment.
Thank you for reaching out to us. I will get with you next week to schedule a day to work your home to see the next steps for your carpet.
Hello, the last couple of weeks my family has gone to the pool. When they need to use the restroom it has been locked making them come back to the house use the restroom and go back to the pool. Is there way to keep the restroom doors lock while the pool is open? If not, than why is the purpose of the restroom if it is for the most part locked?
Thank you for reaching out to us about the pool restrooms being locked, I apologize they have not been unlocked during the pool hours. I will be sure to follow up with the team to ensure the pool restrooms are unlocked and locked on a regular basis.
Thank you again and I hope you have a Great Weekend!
2 weeks in a row i have tried to take my kids yo the pool and both times there has been poop in the water. Last week when i called maintenance i was told they would lool into it but later on there was still people swimming. This can cause people to get ill why wouldnt the pool be closed and everyone be notified? Hopefully this gets resolved and the pool gets properly cleaned.
Thank you for reaching out to us about this incident so we may address it. I am very sorry that you and your family encountered this and can assure you we will address this and have the On Call Tech inspect the pool and take appropriate actions over the weekends.
Please stop by the office with a small plastic container that has a lid and we will gladly provide you with some paint for touch ups in your home.
Are we allowed to change carpet flooring to tile flooring? Or can that violate our lease agreement?
I tried contacting you with no succes. I would like to personally connect with you to provide you with more information pertaining your question. Please return my call at 407/351-4422. I look forward to hearing from you soon!
My wife and I did not receive a call from you or anyone at the office. Thanks for the response.
More than one resident in building 4814 have complained about the residents at all hours of the night gathered by office with the pool chairs. They are smoking and playing music. Not to mention there are no lights there. This is unsafe for the residents in this area. Please put up lights and get rid of the “hangout area” .. there should be security or police patrolling this complex.
Thank you so much for taking the time to voice your concerns with us. I have connected with my staff to further investigate this issue. We will ensure this gets addressed immediately! Thank you again, and we hope you have a wonderful rest of your week!
Improved Customer Service, Thank you.
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Thank you so much for your kind words! We are so pleased to know that our services are meeting up to your expectations. We value your residency and want to ensure your experience at Bella Capri is absolutely perfect! Thank you again, and we hope you have a wonderful rest of your week!
What was the response in regards to the trash issue?
Thank you so much for taking the time to voice your concerns with us. We are aware of the trash and have immediately contacted our vendors to address these concerns. They are currently on-site picking everything up. Please contact me directly at 407/351-4422, or via email at jenelyn.lugo@mckinley.com should you have any further concerns. We hope you have a wonderful week!