vii. By any other means of communication.
(d) a representation to a competent authority of the Agency in respect of the allegations contained in the complaint was made, but either no reply thereto was given within a reasonable time or the representation had unjustly been turned down.
2. The staff will assist in filling the WMS-Form 'A' (in case such assistance is required) during the appearance of the complainant for the first hearing.
3. Normally approach to higher authorities of the concerned Agency for redress of grievance is required before making a complaint to the Wafaqi Mohtasib, so as to give them an opportunity of doing so.
4. Copies of relevant documents including copy of the National Identity Card and the latest correspondence with the Agency should, if possible, be annexed to the complaint.
5. On personal presentation of the complaint in any of the Offices of the Wafaqi Mohtasib (Ombudsman) Secretariat, a receipt is issued immediately. However, in case of submitting the complaint by any other means, receipt is issued within 72 hours.