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How Can Your Restaurant React to Food Allergies?
Have you ever experienced a diner’s allergic reaction in your restaurant? It can be terrifying and, sometimes, deadly. Sadly, food allergies are a growing concern for restaurateurs—in fact up to 15 million Americans have food allergies—that’s approximately 4.7% of the U.S. population. And avoiding allergens is the only way consumers can protect themselves. So what do restaurants need to know? Read on!
Not every restaurant will make adjustments for allergies. Yet those that do create an opportunity for food-sensitive diners to return—frequently.
Also, the law might insist. Massachusetts, Maryland, Michigan, Rhode Island, Virginia, Maryland, New York City and St. Paul, Minneapolis all require restaurants to take measures to promote food allergy awareness. (1) These laws require restaurants to take a variety of actions, from labeling menus, and posting posters to train staff.
Whether you adjust your dishes (or mark your menus) or not, it’s good for your staff to know where the major allergens appear on your menu in case a diner has a question.
Food manufacturers and distributors (a.k.a. your vendors) are required to call out any of these ingredients. Which makes it easier for you to know where the major allergens appear on your menu.
Mark your menu. Noting the major food allergens—particularly online—can help diners know what they’re eating. Many restaurants have a separate menu that accommodates food allergies.
Labeling allergens right can save a life—and keep you out of jail. In England, a diner had a fatal allergic reaction to peanuts, after advising the wait staff of his allergy and ordering a menu item that was marked “no nuts.” Unfortunately, the restaurant, in an effort to cut costs, had changed the item’s ingredients—and one included peanuts. The diner suffered a severe anaphylactic shock and died hours later. Even more, the restaurant owner was sentenced to 6 years in prison for manslaughter for negligence. (6) While this is an extreme example, it’s a sobering lesson for restaurants.
To find the right approach for your restaurant, we encourage you to learn more about food allergies by clicking through the links below and staying up to date on any local food-allergy laws.