MicroMetrics is a fast-growing software-as-a-service (SaaS) startup that’s passionate about changing the real-time customer feedback landscape. We work with top brands in hospitality, retail, travel and other industries to create industry-leading products to analyze and respond to customer feedback.
We are seeking a high-energy, driven individual to join our Customer Success team as a Customer Success Specialist. Our ideal candidate is a process-oriented self-starter who is able to work effectively with our clients to create value-based relationships, provide guidance on best practices and develop creative solutions that drive additional value.
This role supports our sales team with onboarding new clients and guiding them through the pilot phase of our customer lifecycle. Following the pilot, Customer Success Specialists are responsible for ongoing account management, regular communication with clients regarding platform usage and ensuring high customer retention. Experience in SaaS sales or SaaS customer support is an asset but is not required. If you’re looking to start or grow a career in technology and business operations this is the job for you!