A hotel porter, also called a hall porter or bellboy, works at the front-line of hotel services and has a lot of contact with guests and is responsible for a variety of tasks aimed at ensuring the customer's stay is a relaxed and enjoyable one.
Among the duties that hotel porters will perform are carrying the customer's luggage to the room and demonstrating how the features of the room (ventilation, television, lights and so on) work.
They may also provide a primary point of contact for customers seeking information on the local area and attractions, and may be called upon to book tickets for attractions and arrange transportation for customers.
They deliver newspaper, letters and parcels to customers' rooms, as well as run any errands that may be asked of them (picking up dry-cleaning, for example).