If you play or register an account in the United Kingdom ("UK Player") the contracting party with respect to the User Agreement(as defined below) shall be 888 UK Limited. 888 UK Limited ("us" or "we" or "our" or "Company") is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to bingo services. PLEASE READ THE TERMS OF SERVICE SET OUT HERE ("TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.
30 Responsible Gaming Policy This policy contains information regarding protection of minors, preventing compulsive gambling, self-limits and self-exclusion.
By registering with the tiptop Bingo site (the "Site"), you will have the opportunity to participate in activities and games offered on the Site including bingo games, instant games (also known as "Casino Games" or "IG") and any other games offered on the platform (the "Services"). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an "Alternative Platform").
FOR UK PLAYERS ONLY:If your age is not verified by us within 72 hours of your first deposit with us, your account will be frozen and no further gambling will be permitted until we have successfully verified your age.
When you use the Site you may be required to provide us with certain information regarding your source of funds, financial standing, occupation and other similar details. We may restrict your account if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.
5.2 All details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) are true, current, correct and complete and, as appropriate, match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Should you use a credit/debit card or any other form of payment which is not in your personal name, you must have received complete and sufficient consent from the person in whose name the credit/debit card is registered, before you are able to use such credit/debit card. We will presume that you have received such complete and sufficient consent from the rightful owner from the person in whose name the credit/debit card is registered to make use of such payment instrument for the purposes herein, prior to your engagement with us. You will promptly notify us of any changes to details previously provided by you to us which includes but is not limited to your source of funds, financial standing, occupation and other similar details. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card/debit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, this will be a breach of this User Agreement by you and we may close your account and terminate the User Agreement in accordance with section ‎14 below, as well as taking any other action that we are entitled to in accordance with applicable laws and regulations.
We may seek to publish the amounts you have won alongside your chosen account username on the Site and/or through social networks for promotional purposes. We will not publish such information however without first having obtained your specific approval to do so. Full terms and conditions of our social network promotions are available here. Certain website and in-game functionality may also require the display of your username and/or the amounts that you have won or points you have accumulated to function properly (for example in-game leader boards and public chat forums). You agree that we may use your username and the amounts won as part of such functionality without seeking further consent.
You acknowledge and agree that we offer progressive jackpots for certain games. A ‘progressive jackpot’ is a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries. We may decommission a progressive jackpot at any time (including before the jackpot is won in certain circumstances). In the event that we decommission a jackpot across all of our brands before it is won and the game concerned is also offered to players who play in the UK, we may either: (i) use any outstanding contributions (from both UK and non-UK players) to fund a separate progressive jackpot which UK players are eligible to win; (ii) use any outstanding contributions from UK players to fund a separate progressive jackpot which only UK players are eligible to win; or (iii) refund UK players the amount of their outstanding contributions.
You acknowledge that, we reserve the right to change from time to time the table rake in relation to real wagering and/or the use of bonus funds.
That you will not use any software program, robot or external aid, which is endowed with artificial intelligence in connection with your use of our Services. Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, or (iii) any type of tool that performs any action on behalf of a player (collectively “Software Aids”).
Software Aids: Using any Software Aids, as detailed in section 21.3.6 below.
Collusion: Collusion occurs when two or more players attempt to gain an unfair advantage which includes but is not limited to sharing knowledge of their cards or other information.
Abuse of the "Sit Out" Feature: Abusing the "Sit Out" Feature as detailed in section 21.3.3 below.
If you suspect that any player is cheating, you can contact us at support@tiptopbingo.com.
If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy , your account will be considered a "dormant account". Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. This means you may not see your balance in your account if you attempt to log-in. However your rights to the balance in your account are unaffected and, you can at any time contact us at contact us to request access to any positive balance in your account before the account became a dormant account. Following your request and following our completion of any identity verification checks we need to undertake, we will restore access to your account and such positive balance where we are reasonably able to do so, or if we are not reasonably able to restore access to your account, we will refund the positive balance directly to you.
FOR UK PLAYERS ONLY:If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority.
We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and that person has entered into a self-exclusion agreement with us.
We may offer promotions, bonuses or special offers from time to time which are subject to the User Agreement, the Bonus Policy and promotion-specific terms and conditions made available to you (“Promotion Terms”). In the event of a conflict between the User Agreement, the Bonus Policy and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement.
In the event that we have a reasonable suspicion that a user of the Service is abusing or attempting to abuse a bonus, offer or other promotion (as further described in section 6.2(j)), then we may deny, withhold or withdraw from any user any bonus, offer or promotion, either temporarily or permanently, or close that user's account and terminate the User Agreement in accordance with section 14 below.
Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions.
Unless otherwise stated in the Disconnection Policy and section 27.3.13, in the event of a systems or communications error, delay, or interruption, or a malfunction, bug or virus relating to account settlement or resulting in loss of data or winnings or bonuses or any other similar benefit (each an "Error").
If you receive any winnings or bonuses (or any other similar benefit) (“Benefits”) as a result of any error made by us or on our behalf (whether technical or manual) in calculating, allocating or distributing Benefits, we may void the Benefits and, to the extent that you have already received or been credited with a payment in respect of the same, you will repay that amount to us or we may deduct it from your account.
If you have a claim or dispute we would advise you to initially raise such claim or dispute with the customer service department at support@tiptopbingo.com. Where possible, please provide us with all the relevant information or evidence reasonably required to review your claim or dispute.
If you wish to make a complaint, you can raise it with our customer service department at support@888.com . Where possible, please provide us with all the relevant information or evidence reasonably required to review your complaint. Please note that we do not accept complaints made via social media.
If you do not agree with their decision, you can contact our Support Manager to escalate your complaint. You can do so by contacting us here Manager@bingohelponline.com. You should provide the Support Manager with full details of your complaint and, where possible, any relevant evidence that they may reasonably require in order to assess your complaint and review the customer service department’s decision.
The Support Manager will review your complaint and provide you with his or her decision within 14 business days of you having escalated the complaint to him or her. The Support Manager’s decision constitutes our final decision on the matter and the end of our internal complaints procedure. If you raise a complaint with us more than six months after the event that the complaint relates to occurred, we may not consider it (but this does not, of course, limit your right to bring a legal claim against us pursuant to the ‘Governing Law’ section below or refer a dispute to eCOGRA or the European Commission's Online Dispute Resolution Platform as further set out below).
If you are based in the UK, and your complaint relates to a gambling transaction (for example the placement of a bet or wager, the grant of a bonus, account management, or your ability to access funds or winnings), and it has not been resolved to your satisfaction at the first stage of the above procedure or within 8 weeks of you having made it, you may refer the dispute to an alternative dispute resolution procedure with eCOGRA, free of charge. Please note, if you refer a complaint to eCOGRA before you have raised it with us, eCOGRA may not asses your complaint. Where you refer your dispute to eCOGRA you are advised to do so promptly. More information regarding eCOGRA’S dispute resolution services can be found at https://www.ecogra.org/ata/policies_procedures.php. For a dispute resolution form please see https://www.ecogra.org/ata/dispute.php. If you exhaust our internal complaints procedure, or your complaint has not been resolved within 8 weeks of you having made it, we will send a notification to you setting out further details as to the process to follow to refer a dispute regarding a gambling transaction to eCOGRA.
You may terminate the User Agreement and close your account at any time by sending an email to us at support@tiptopbingo.com. Such termination of the User Agreement shall take effect upon the closing of your account (including account login details), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.
We are regulated by the laws and gaming regulations of Great Britain and Gibraltar, as applicable. You acknowledge that we may be bound to disclose certain information about you and your account to the Great Britain's or Gibraltarian authorities (as applicable) pursuant to such laws and regulations. For more information regarding the licensing status of 888 UK Limited, Virtual Digital Services Limited and Cassava Enterprises (Gibraltar) Limited click here.
In order to play at the live poker video tables, you will need to have a video camera attached to your computer.
Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).
You may not repeatedly abuse the "Sit Out" feature or using such feature for excessive periods of time. The "Sit Out" feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table.
We may limit the number of players "viewing" the live poker video tables and change such number from time to time.
You acknowledge and agree that in relation to the live poker games or any other games you may not use any tools or software other than: (i) tools that provide you with basic game statistics and information that could be useful to beginners, such as hand strength, (ii) tools which provide you with basic-level advice about the game such as opening hand charts, (iii) tracking software that calculates and displays in-game statistics which are intended to help you organise the information that you already have access to, and (iv) tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), (collectively "Permitted Aids").
You may not use any software program, robot or external aid, which is endowed with artificial intelligence or which is not included in the Permitted Aids list (set out in section 21.3.5 above) in connection with your use of our Services. Examples of such prohibited tools, software and external aids are: (i) tools that assist players to select games in accordance with player identity, (ii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, (iii) any type of tool that performs any action on behalf of a player, (iv) any tool or program that collects information about other players at the tables in the player's absence; or (v) any software program or external aid which, in our opinion automatically seats you at a live poker table (collectively "Software Aids").
In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may remove the amount of fraudulent funds from your bankroll.
You are fully responsible for paying any and all monies owed by you to other users of the Service and to us. Any claim which you may have for payment of winnings in respect of losing bets placed by another user of the Service or with respect to any "deals" you have made with another user are against that other user and not us. We are in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not our responsibility.
No player shall have the right to require us to take any steps against players suspected of collusion, cheating or any other form of fraud. We will not provide information with regards to investigations or any subsequent outcome.
You shall not make any statements or otherwise behave in a manner that is sexually explicit or grossly offensive, including any expressions of bigotry, racism, hatred or profanity around the table.
You shall not make any statements or otherwise behave in a manner that is abusive, which damages our reputation or harasses or insults to other players at the table.
You shall not make statements or otherwise behave in any manner that attempts to exploit the game for purposes of advertising or promoting any commercial or private interests.
In the event that you breach any of the above provisions relating to misconduct at the live poker video tables, we shall have the right to remove you from the poker room or close your account and terminate the User Agreement in accordance with section 14.
In addition, we have the right to deny prizes in promotions related to poker video tables to any entrants that we reasonably determine have breached any of the rules, including deliberately covering or obstructing the camera.
Nevertheless, we shall not be responsible for any images posted on the webcams or for comments by our members thereon. We are not required to monitor such images and comments, or to inform you of any actions taken against a member once a complaint has been made.
Your participation in the live poker video table will be deemed to be your agreement for us to use your name, audio, likeness, image and country for promotional and marketing purposes as it sees fit without the requirement for any payment and you hereby grant us the right to do so.
You acknowledge and agree that we may film and photograph the poker tables as well as stream live videos from same on the Site.
Subject to your right under applicable law, you further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without our control.
Unfortunately, communication problems over the internet may cause sudden disconnections. In the event the Software recognizes that you disconnected and the game play continued, then we will update your balance with your winnings in case you have won. In the event of an outage resulting in the game being cancelled, then we will update your balance with your bet amount. Your game history is available under the "My Account" page. For more information please contact customer service department at support@tiptopbingo.com.
A new game, unless communicated otherwise, is played every 3 to 5 minutes.
There is a 1 card minimum purchase per game, and a maximum purchase of 96 cards per game – although individual rooms may have a lower maximum card purchase.
The minimum deposit amount on the Site is £5.
A bingo game with less than 3 players will be cancelled and in such event, if you have bought a ticket for the cancelled game you will receive a full refund to the same balance (real money and bonus) from which such player was charged.
A bingo game is played in "Autoplay" mode, whereby if you are playing, you will always be notified of a winning bingo card.
The game operator applies a commission charge (“Rake”) to each bingo game’s prize. The Rake is determined by the total amount of the prize at a predefined percentage of the prize ranging between 0% and 68%.
With regards to bingo games where there is a minimum guaranteed jackpot, the jackpot shall increase once the amount contributed by players exceeds the minimum guaranteed jackpot by an amount equal to the aggregate rake and bonus contribution.
The purchase of all cards is final.
In the case of there being more than one winning card, the prize will be split equally amongst the number of winners and no refund will be provided.
A prize in a bingo game may be given as the following: real money (cash), bonus money, Loyalty Points or as a tangible prize.
Only one player from each specific IP address shall be allowed to participate in a game on any of the websites within the same bingo network.
"1TG players" are defined as all players who have "1 to go" on their card at the time when bingo is called. Similarly, "2TG players" are defined as all players who have "2 to go" on their card at such time.
Some games may be defined as a "1TG"/"2TG" game, i.e. a game in which "1TG players" and/or "2TG players" will also win a prize.
Both 75-ball and 90-ball games may be defined as "1TG" games.
In a 75-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the bingo game.
In a 90-ball game - "1TG" and "2TG" players are the 2nd place winners and the 3rd place winners respectively of the "Full House" sub-game.
Divided between all "1TG"/"2TG" tickets (one win for each "1TG" card). Funds can be given as real money, bonus money or Loyalty Points.
Divided between all "1TG"/"2TG" tickets (one win for each "1TG" card).
For each "1TG"/"2TG" winner or ticket we will only know the amount of money that is going to be given to players when the game begins.
Only players who do not win the main bingo jackpot (any of 1 line, 2 lines or full house in 90 ball) will be eligible for '1TG' or '2TG' jackpots. Of those remaining, only players who do not win the '1TG' jackpot will be eligible for '2TG' jackpots.
You must have deposited in your real money bankroll to participate in the jackpot.
2You must purchase a minimum of 1 card for the game, each card costs £1.
Card purchases will close 30 seconds before the game begins.
Where there is more than 1 winning card, the jackpot will be split equally among the winning cards.
If you decide to self-exclude before the beginning of the jackpot game, you will not be deemed as an active player and you will not be able to claim the jackpot.
We reserves the right to investigate fraudulent attempts to win the jackpot.
You must have deposited in your real money bankroll with the Site to participate in the jackpot.
You must purchase a minimum of 1 card for the game, each card costs £0.30.
Card purchases will close 10 seconds before the game begins.
If you are located in any country which we may determine from time to time, including but not limited to those countries falling under section ‎3.4 above (the “Restricted Jurisdictions”), are prohibited from playing the Mega jackpot in both the Mega Fortune and Hall of Gods games. Save for any impending regulatory restriction, the UK shall be excluded at all times from the definition of Restricted Jurisdictions. In the event that a player, playing from a Restricted Jurisdiction wins the Mega jackpot in either game, we shall not be liable to make any such jackpot payment to such player.
There are two types of Bonus Funds, one is for bingo games and the other is for IG. All funds which are in the bingo bonus bankroll can be played on bingo games only and all funds which are in the IG bonus bankroll can be played on IG only. Please note that real funds will always be used before Bonus Funds and the balance of both will be displayed in your My Account PC webpage /Mobile banking balloon. You may only cash out real funds, subject to the cashout policy, and may never cash out any Bonus Funds. Winnings generated from the Bonus Funds may become real balances as set out herein.
Bonuses can be credited to either your bingo bonus bankroll, IG bonus bankroll or both, according to the applicable promotion terms.
Wagering Requirements: Each of bingo games bonus and IG bonus has its own wagering requirements. For both, in order to meet the applicable wagering requirement, no real money shall be deemed to contribute (in full or in part) to the wagering requirement, unless otherwise specified by us.
Unless otherwise stated in the specific terms and conditions that apply to each type of bonus, you agree by accepting such terms to wager accordingly: X4 the total amount of the bingo Bonus Funds, or (as applicable) X85 the total amount of IG Bonus Funds, prior to withdrawal. In case of deposit related bingo bonus to wager 4X (deposit amount + Bonus amount) prior to withdrawal. In case of deposit related IG bonus to wager 70X (deposit amount + Bonus amount) prior to withdrawal.
i)Slots, Scratch cards, Keno, Race, PJP, and Arcade games contributes with 100% to the wager requirement.
ii)Hi-Lo, Roulette, Live Roulette, Wheel of Light, Blackjack, Video Poker, and Live Blackjack games do not contribute to the wager requirement (0%).
For example: Wager £500 on Slots, and £500 (100%) contributes towards the wagering requirements.
Bingo and IG Winnings: Winnings generated as a result of bonus wagering will accumulate to the bingo bonus bankroll or to the IG bonus bankroll, as applicable, subject to the provisions set out herein. Once the wagering requirement for a specific bingo bonus or IG bonus has been completed, the relevant winnings will then be transferred to your real money bankroll. If you fail to meet our wagering requirements at the time of cash-out, then you will forfeit all your Bonus Funds and any related winnings which have accrued to your bingo bonus bankroll or IG bonus bankroll.
Please note that if you do not log in to your account for a period of 90 days, your vouchers, IG Free Spins, Loyalty Points, Bonus Funds and any related winnings where the wagering requirements have not been fulfilled, if any, shall be forfeited by you without further notice and are not refundable.
If you place a wager on IG with Restricted Funds and win at least £100, subject to the fulfillment of any wagering requirements, you will receive up to a maximum of £400 over the initial bonus amount granted to you, which was used to generate such winnings; £800 for VIP Sapphire, Ruby, Emerald & Diamond players. Non-funded accounts will receive up to a maximum of £100 over the initial bonus amount granted.
By way of example, if you are granted £100 in Bonus Funds, and the winnings generated from such Bonus Funds on IG at the time of the fulfillment of the applicable wagering requirements are £600, then £500 will be transferred to your real money bankroll (i.e. the £100 bonus amount and £400 in winnings). Such limitation shall not apply to verified progressive jackpot winnings derived from Restricted Funds. Restricted Funds means all the Bonus Funds and IG Free Spins that have not yet met the wagering requirement and any winnings associated with such Bonus Funds or IG Free Spins.
We may, from time to time, offer an alternative bingo bonus to a then current bonus. By accepting such alternative bingo bonus, you will not be eligible to receive the then current bonus.
We reserve the right to eliminate completely the contribution of bonus money to bingo games' jackpot amounts or decrease the relative contribution of bonus money to bingo games' jackpot amounts by differentiating bonus money from real money wagering. On selected IG jackpots, only wagers with real money shall increase the jackpot prizes, in such cases the RTP will appear as a range in the IG RTP which can be found here.
First Deposit Bonus: The first deposit bonus in the Site with respect to Bingo Bonus is 200% plus £10 worth of bingo cards to the £777 jackpot game. The first deposit bonuses offered only applies to a Non-Funded Account. The minimum deposit to qualify for the bonus offer for first deposit is £10. For example: If your first deposit is £10, the bonus offer is £20 for Bingo Bonus plus £10 worth of bingo cards to the £777 jackpot game. Players have 7 days to claim the £777 jackpot cards in the voucher area. Players who sign-up after 8:10pm will be credited for the next day's game. The jackpot plays every night at 9pm. If you deposit less than £10 no bonus will be given. The maximum Bingo Bonus Funds you can receive is £40.
Winnings that result from purchases of bingo cards or playing IG with Bonus Funds and have met the applicable wagering requirements may be cashed out of the player's account has previously been funded with a cash deposit, or limited to the maximum winning amount defined for a Non-Funded Account, as applicable.
Whilst we describe the free bingo games promoted as "free" we do require you to register with us.
We use the words "free bingo" in the sense that you do not need to pay anything for the bingo card in order to participate in the free bingo games.
From time to time we may grant you free tickets or free bingo vouchers to a specific bingo room on the Site. We reserve the right to determine, the number of free tickets or free bingo vouchers granted to you to a specific bingo room and we reserve the right to cap the number of tickets and vouchers which you possess for a specific bingo room. For example, if the number of tickets for a specific bingo room is capped at 96 and you possess 90 tickets for that room, in the event that we grant 20 free tickets for that room to you, you will only be eligible to receive 6 free tickets.
Please note that free tickets and bingo vouchers may have an expiry date.
If you have not used any free ticket or free bingo voucher granted by us at the time you request a cash-out, then you will forfeit such unused free ticket or free bingo voucher (as applicable) and any related winnings generated through the unused free ticket or free bingo voucher (as applicable). This includes but is not limited to vouchers that are claimed and the applicable game didn't run yet.
If you fail to: (i) meet the wagering requirements with respect to the winnings generated by the applicable free ticket or free bingo voucher; or (ii) use the relevant free ticket or free voucher by the expiration date (if applicable), then you will forfeit any winnings generated by the relevant free ticket or free voucher which have accrued to your bonus bankroll or real money bankroll, as the case may be.
To help us combat fraud, you must comply with our minimum withdrawal requirements before withdrawing any cash prize. If you have to make a cash deposit to meet these requirements you can then withdraw this cash deposit with your cash prize.
Winnings resulting from IG Free Spins will be granted to your IG bonus bankroll once you have used all the IG Free Spins granted to you on the relevant voucher, and subject to the voucher still being in force and the maximum winning amount. Please note that a voucher may have an expiry date. Bonus derived from the use of Free Spin Vouchers must be wagered x85 the total bonus amount prior to withdrawal.
Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in your IG bonus bankroll. Unless otherwise stated: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped at £0.25 per granted spin.
Loyalty Points (which may be referred to on the Site as Points, Bingo Points or Coins) means those Bingo Points awarded through promotions, the purchase of bingo cards as detailed below, bingo chat room games or by playing on IG.
Loyalty Points will be considered as bingo bonuses (not IG bonus).
Loyalty Points are being awarded for every £5 real money single bet on an instant game or 0.35p bingo cards that you purchase using real money bankroll only.
Only bingo card purchases using real money from your bankroll will be eligible for Loyalty Points.
You can redeem Loyalty Points for bingo bonus funds via the 'My Account' page (pc only) or at the banking panel in the games lobby (all devices).
1,000 Loyalty Points can be redeemed for £1 of bingo bonus money.
Loyalty Points will be forfeited if the player has not wagered real money within the last 30 days.
Available in all applicable currencies. A deposit by Credit Card is one of the quickest deposit methods at the Site. The Site accepts Visa and MasterCard credit cards. We prefer Visa cards Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies.* Please note: It is only possible for players to make deposits using their own debit cards.
A deposit by Debit Card is one of the quickest deposit methods at the Site. The Site accepts Visa Debit cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under this Deposit and Withdrawal Policy.
ApplePay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using an iPhone, Apple Watch, iPad or Mac. It uses your credit cards and debit cards from the wallet application.
Through the Cashier, you can either view, increase or decrease your daily, weekly or monthly deposit limits. If you require any further assistance, you can contact our customer service team.
In this policy, we set out how you can withdraw funds from your account, the payment methods to which withdrawals will be processed and additional terms that may apply to you on requesting a withdrawal.
How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s). Your "Transaction Balance" for each payment method (other than those detailed in 'Are there any deposit methods that do not have a Transaction Balance?') is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method, measured over the past 4 months. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the "Remaining Withdrawal Balance". For example, if you deposited £/$/€300 in total and requested to withdraw £/$/€450, your Transaction Balance would be £/$/€300 and your Remaining Withdrawal Balance would be £/$/€150.
Are there any deposit methods that do not have a Transaction Balance?
For more information, please contact our support team.
Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll.
The minimum withdrawal limit for all withdrawal methods is £5 (or the equivalent in other applicable currencies).
For more information on how to provide the relevant information please contact us at support@tiptopbingo.com.
No, you can only withdraw in the currency in which you have deposited.
Any Mega jackpot win on the Mega Fortune or Hall of Gods video slots game shall be subject to our and NetEnt’s verification and validation, which shall include but not be limited to verification of the player's identity and the country in which such player is located. In addition, the jackpot shall be paid within a reasonable period of time, but no later than 30 days from the successful completion of verification and validation. Despite the preceding sentence, following a player's Mega jackpot win, such player's account balance will automatically be increased by such jackpot amount, however the jackpot amount actually paid to a player on his/her cashout.
The VIP scheme is by invitation only.
Eligible player upgrades will take effect within the first 7 days of every month.
Membership of the scheme is reviewed monthly.
Management reserves the right to upgrade, downgrade or exclude players found to be abusing the VIP benefits for any length of time at its sole discretion.
VIP Cashback is paid in bonus funds to active VIP players only.
Cashback is credited on weekly basis every Thursday; based on previous week’s activity (Thursday to Wednesday).
Player need to have deposited at least one time (minimum £50) during the week to qualify for Cashback.
Cashback percent and maximum amount varies per VIP level; Diamond receive 15% up to £200, Emerald receive 10% up to £125, Sapphire receive 7% up to £75, and Ruby receive 5% up to £50. Minimum cashback payable is £1.
[Percent] x (Deposited funds – Withdrawn funds – adjusted bonuses – closing balance).
Credited cashback that is unutilized for 3 days is forfeited and will be removed from balance following Monday.
Only one account of every player may receive a Cash-back Bonus.
The General Terms & Conditions will apply to the VIP Cash-Back.
Last updated: April 18th 2019.