and how you interact with your customers.
customer experience challenges. They trust us to deliver. Every time.
We bring more than 17 years’ experience and industry veterans to serve providers, payers, pharmacy benefit, medical device, members and patients.
TheFathom Consulting (formerly Evantage) team always instilled the feeling within our team that they were truly in this effort with us together, 100%, … that they understood the political and operational obstacles facing the team and were ready to deftly help us maneuver through whatever should face us. A true partnership.
Fathom Consulting (formerly Evantage) was a key voice in developing our approach, consolidating learnings, and clarifying pain points and requirements. While (they) certainly had a set of perspectives and approaches, they melded well with our own and it was clear throughout that they wished to adjust to and meet our needs. Our communication was consistent from start to finish and even now we are in touch as they remain curious on our progress since the engagement.
Fathom Consulting (formerly Evantage) has been our partner in building out a better customer experience. They’ve helped us better understand the customer perspective…They are collaborative, easy to work with and teach our internal team as we go.
Fathom Consulting (formerly Evantage) has been a key partner for many years to help us get accurate customer data and apply those insights into usability of our system design. I know I can always count on them to deliver data-driven decisions and high quality work.
Fathom Consulting (formerly Evantage) really stands out because of the way they partner with us. They give insights culled from best practices based on many years of experience, and most importantly, they give us solutions. Many other firms tell me what my problems are; Fathom Consulting provides ideas on how to solve my problems.
Partnering with Fathom Consulting (formerly Evantage) is having access to C-level talent whenever you need it. They are deliberately thoughtful, offering great insight that are actionable. Their willingness to go to any length for their clients is like I’ve never seen before.
Fathom Consulting (formerly Evantage) is my chosen partner when I need to drive an important initiative forward because of their ability to handle complexity, deal with ambiguity and navigate our internal politics. Working with them gives me peace of mind because they always deliver.
Our consultants have a talent for active listening, a knack for clarifying the problem to be solved and the experience and know-how to deliver actionable solutions.