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Jessica M. Sep 30 .
*Update* After calling the winder office and explaining in great detail what was going on, they waived the $50 pick up fee. I had to pay $20 return fee and a month in advance. I'm happy with the results. I understand it costs them to pick up and bring back my can (though they don't make any kind of special trip as I see that truck in my neighborhood every week), I just felt that $70 was an outrageous amount. I am grateful to their understanding. My only wish was that this hadn't caused me to have depressive episodes and meltdowns all weekend.
Me and my husband both have high functioning autism, anyone who knows someone with this mental disability knows that "high functioning" can often times be a huge exaggeration. I am the only one in the house capable of doing the finances at all so it's all on me to do them. My disability greatly effects my memory, I can't remember anything at all. I put reminders in my phone for bills, see them, and immediately forget they were even there so I have a hard time paying bills on time. I also have a hard time remembering sign in info. Robertson Sanitation has got to be the hardest website I've ever had to log into, I think I've reset the password about 10 times this year at least. So, I forget things and can't log in when I do remember them. I didn't know it was as past due as it was. I didn't get any kind of notification about anything so I thought all was fine. I've had the trash service for three years now and always managed to pay it, though often times late. They took my can Thursday without ever saying anything, I actually thought someone had stolen it. I go online, managed to get into the website after 20 minutes of trying different sign in combinations and pay it. I sent an email asking when my can would be back an was told I had to pay $70 before it would be returned. Now this wasn't a deposit, this was a fee for taking it away and bringing it back which to me, $70 for a can is outrageous. My credit cards don't even charge anywhere near that and they're greedy. The worst part is, I live in Auburn and they have a contract with Robertson Sanitation so they're the only ones allowed around here, I can't get service with anyone else. I'm backed into a corner here. I can either pay $70, which I don't have, or find another way to get rid of my trash. My doctor bills average $360 a month if I'm lucky (i have fibromialgia and end up at the chiropractor often in pain from small things) and prescriptions are $84 a month so I really can't afford to throw $70 literally into the trash. This is causing a great deal of stress on me and has resulted in two meltdowns over the weekend just from thinking about this. I know people are thinking "just pay your bill" and I would if it were that simple. It's not negligence, I really can't remember anything even when I'm taking prescriptions to help my memory. I explained all of this to the Robertson Sanitation but they don't care, they just want their money. I feel like they're taking advantage of a mentally disabled person.
Michael B. Jul 21 .
I have cancelled my service , effective 06-30-2010: the can was to be picked up at that time. Today is 07-21-2010 and I have spoken again with Debbie in customer service. She assures me that the can will be picked up asap. I'll keep you up to date with this seemingly herculean task.
Candi B. May 07 .
I have had Robertson Sanitation service for over 5 years now and couldn't be happier. I signed up with Robertson after trying to contact BFI but that company would never answer their phone. (I'm glad they didn't). Robertson Sanitation has consistently provided high-quality service. They don't leave the trash cans all over the place, they don't let garbage spill out and what might spill they pick up immediately. I have never seen them "speeding" through our community and the crews have always been polite and respectful. I will definitely stay with this company and would recommend their service.
susan p. Mar 02 .
I had a good experience with this co. for many years... until I moved and cancled my service. They did not pick up the trash can for 6months after numerous calls to their office. They have had the nerve to bill me for it, and again numerous call to the office, Finally they stated they were sorry and told me my balance was ZERO...yaaaa, not, they sent a bill to a collection agency and now I'm fighting with them. Buyer BEWARE... I would never tell anyone to use this company!!!!
NickD D. Sep 15 .
I have had Robertson for four months now. They keep changing my yard trimming pick up dates and do not always pick up my trash. Yesterday, they told me they're running late. They never came until the following day (today), and then they left 10 BAGS!! When I asked why, they told me black plastic bags are not allowed if they do not fit in THEIR trash bin or are not purchased (for $27) from them directly. They are awful!
Ralph S. May 18 .
1) Robertson Sanitation charges a $25 account set up fee for residential service. Other waste companies do not charge this set up fee.
2) Robertson Sanitation missed two of the first four weeks of pick up service.
3) Robertson Sanitation took over a week to cancel my service. I was told the "computer system is down" for a week.
4) After closing your account, Robertson Sanitation requires you to leave their trash can out on the curb for up to three weeks so they can mosey round and pick it up sometime.
Braselton R. Apr 14 .
I have had to call them several times about driving in REVERSE (and very fast at that!) on the main street in my subdivision...SO SCARY!! and they always come around same time as my child's schoolbus, so I was very worried!! They finally stopped driving down my street in reverse after SEVERAL calls! I dont even know why they did that...the street wraps around in a big circle so it wasnt like they would have had to turn around or anything! GEEZ!!
*Edit...I just saw another person's review that wasalmost EXACTLY the same as mine...seems like this company has a real problem with bad drivers!
CRAZY DRIVERS drivein REVERSEin subdivision!!
Greg G. Mar 27 .
You can always count on Robertson to go 50 mph in your sub-division! I personally saw them this afternoon doing over 50 mph, IN THE RAIN! AT THE SAME TIME THE SCHOOL BUS WAS DROPPING OFF ELEMENTARY KIDS!
AT THE SAME TIME THE SCHOOL BUS WAS DROPPING KIDS OFF!
Shame on Robertson! Today will be the third time in 12 months I have called their office to make them aware of this!
They will slow down when the kill our children and have to pay millions in fines. Otherwise they seem NOT to care! I bet they don't speed in their neighborhoods with their children!
A danger in any community!
anna e. Mar 18 .
We've had Robertson Sanitation for about 4 years now, and never had any problems.
As for the above and beyond - my 6 year old son fell in our driveway after getting off the bus. While I was making my way up the driveway, the Robertson Sanitation truck that was behind the bus stopped, the driver got out, and he helped my son up off the ground, and picked up the things that had fallen out of his bag. I was astonished. It's nice to see that some people have this kind of character and integrity. Thank You.
Tina J. Dec 01 .
Do not go with Robertson Sanitation! When I first started using them 2 years ago they were only charging me about $45.00 a month. I just got my last bill and they tried charging me $62.00 for 3 months! I called and canceled my service right away and started calling around. Everywhere else I call is about $21.00 cheaper every 3 months than them. Gas is at an all time low, so I would expect my service price to go down instead of up. I NEVER do bad reviews but I had to let people know about this. DO NOT USE ROBERTSON SANITATION!
Kathy H. Oct 22 .
I recently called for yard waste pickup, and was told that there was a $20 balance on my account, and that if it was not paid my service would be discontinued. They were not sure if I was ever mailed a bill for the $20. I did receive the bill and sent in my payment, but somehow it was not applied to my account..the girl put me on hold for 25 minutes, and argued with me the entire time without ever listening to what I had to say.
Hope S. Nov 05 .
This is a very reliable company at a very affordable price! I am very happy with the service we receive from Robertson Sanitation. The only problem I have ever had is that sometimes they leave the trash can in the middle of the driveway and we have to stop in the road and to move it out of the way. This is not a big deal at all considering the overall great job they do.
Ian K. Nov 01 .
We switched our garbage service from well known BFI after their customer service took a nosedive. Robertson was happy to help us out, they gave us the option of having our own trash container so we didn't have to pay the rental fee or renting ours. We were also able to provide our own recycling container. They charged us about $15 less a quarter than that other well known garbage service and they hardly take any holidays so you never have to guess when your next garbage day is.
Lisa K. Nov 01 .
When all the other garbage pickup services are on holiday, these guys are picking up your trash. They only take a couple of holidays a year. They also do recycling and don't charge extra. They also allow you to supply your own trash can instead of paying a monthly rental fee. When I dropped my old company I saved about $120 a year!
these guys give you good service for a fair price.
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