You do not need to contact us before returning an unused product.
All returns will be assessed a 10% restocking fee. This fee will be deducted from the amount credited to your credit card or PayPal account.
The return/refund of any item purchased with Free Shipping Promotions or Flat Rate Shipping Promotions will effectively void the shipping promotion and will be subject to a restock fee of up to equal value of the original order shipping cost. This cost will be deducted from the credit issued for this return.
If merchandise is requested for a return over 30 days of purchase and approved, these returns will be assessed a 15% restocking fee and issued a store credit only. This credit is automatically applied to your future orders at checkout.
Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced. If merchandise or packaging is returned unsellable it will be returned to you or a additional 5% repackaging fee will apply.
Wheels and tires cannot be returned once they have been mounted.
Returned items will be inspected within 7 business days.
In some cases, the manufacturer will need to inspect the item. This may require additional time.
We will not accept any product that appears to have been used, unless there is a valid warranty issue.
Any part that, in our opinion, was used, installed, handled, packaged, or shipped improperly by the customer will not be eligible for exchange, refund, or warranty.
Hazardous materials may not be returned.
Videos, software, and copyrighted material may not be returned for a refund once they are opened.
3. Once in the order, you will click on the "Add New RMA" button.
4. Choose the number of items they want to return in the Order Items section.
5. In the Order Return Options section, you will choose the Reason and Method for the return.
6. Finally, you can add comments in the Comments section. This is optional on your part, but these comments will be visible to us. Once done, you will click Save RMA and an email will be sent to you.
7. After initiating the RMA, you will receive an automated email advising that the RMA was received. The message will contain the order number, the RMA number and instructions to await a response from us before shipping the product back.
8. Once the RMA is accepted you will receive an approval email with instructions on how to return the product.