Plugged into shore power & gen set running , are the same on my coach; the gen set powers the converter/ charger ; 70 amps output.
Engine running , alternator 170 amps.
For leveling , key must be in Accessory , so running engine not an option.
Plug in to shore power, so the surge guard can check the post power, then level.
I always run in the slide before disconnecting shore power, and start engine before retracting, store works with engine running, DW hates all the buzzers though; low air , jacks down.
Be prepared to wait several days. I called once and had to leave my number. They called and left a message after hours the next day and it said to call back again. Really poor customer service.
Sorry I've been negligent of my duties of following up with a conclusion to my leveler problem.
I am now up and running and everything seems to be in proper working order. I sent the control box to HWH and they replaced the circuit board. When I got it back I just plugged it in and all was good. Total cost = $64 plus shipping. I was expecting $400 - $600 for a new control box. If I would have kept my appointment with the RV dealer I wonder how much that would have cost.
I've attached pics of the old board as well as the new board. I think this has been a reoccurring problem and they beefed up that particular trace.
HWH's customer service is a little unorthodox to me, but over all I thought it was great. I always hate to wait for a call back, but they did and much quicker than I thought. The tech was very helpful and it saved me a ton of $.
I don't think it was low voltage after all. The levelers run off chassis batteries. Mine are good agm's. It's my house batteries that are the poor performers.
Thanks again for all input.
Now on to my next issue. Trimetric install!!
Thanks for the follow up mbishop10, I would say you did save a ton of money not going to dealer after you figured out you problem with HWH's help.
The dealer would of done it all over again by the hour.
I know the relief you feel. Different symptoms, similar diagnosis, same remedy and outcome.