TBIG won international awards at the Contact Center World 2018 (“CCW 2018”) which took place in Macau on July 20, 2018 attended by 1,500 participants from 50 countries in Asia Pacific, Europe and America. There were 14 countries registered from Asia Pacific with total of 178 participants passing the initial test and divided into 32 categories. In this international competition, TBIG managed to bring home five awards as Best Technology Innovation (Gold Award), Best Support IT Professional (Silver Award), Best Operation Manager (2nd Runner Up), Best Executive/Leader (2nd Runner Up) and DREAM Team Award. The Contact Center World (CCW) is a global event which is divided into three regions: Asia Pacific, America and Europe. CCW was formed to build networks and share knowledge, experience and conduct joint activities such as conferences and competitions.