Genpact is handling the insurer’s new business data entry, producer onboarding and record keeping, commission balancing, premium handling and reconciliation, and mail room functions.
Pacific Life has partnered with Genpact to help transform the insurer’s business processes and help expand the customer base for its recently launched mass market term life product, according to a vendor announcement. Genpact has been given responsibility for Pacific Life’s new business data entry, producer onboarding and record keeping, commission balancing, premium handling and reconciliation, and mail room functions, including managing Pacific Life’s document management operations in Lynchburg, Virginia.
Mike Shadler, VP, Pacific Life.
Pacific Life is taking advantage of Genpact’s Lean Digital approach, which combines process-centric technologies, design thinking methodologies, and what the vendor calls deep domain expertise to transform operations through the middle and back office, and achieve significant measurable impact in driving growth, business agility, and cost efficiency. Genpact is also applying what it characterizes as cutting-edge dynamic workflow capabilities and other digital technologies to help Pacific Life more quickly expand its innovative products and services.