O’Reilly Automotive, Inc. is one of the largest specialty retailers of automotive aftermarket parts, tools, supplies, equipment, and accessories in the United States, serving both professional installers and do-it-yourself customers. Founded in 1957 by the O’Reilly family, the Company operated 3,421 stores in 38 states as of December 31, 2009.
A: (1). Communicate timely. (2). Good work within the budget is cause for repeat business. (3). Surprise is not an option.
A: (1). That inside counsel hate surprises. (2). That inside counsel don’t appreciate a dozen time keepers on a bill. (3). That inside counsel don’t like bills to reflect a scope of work that was not approved.
A: To tell me when I’m wrong and why.
A: No, business as usual.
A: The list is old, not a trend, and is long and distinguished but involves general billing practices that create profit centers from that which should be overhead.
A: No. That is the relationship partner’s job. I would prefer to keep the relationship partner fully invested in making sure we are getting the services we need.