All claims and complaints are the sole responsibility of the Promoter.
You agree to any additional terms and conditions of entry that may be set by the Promoter and/or the Venue at the event.
Tickets cannot be exchanged or refunded after purchase, except in accordance with the applicable laws in the jurisdiction of purchase. If a refund is required by law, liability is limited to the full transaction amount you originally paid.
Funds from transactions processed via iTICKET's credit card merchant account (or any other payment method where the funds are received by iTICKET), are held in trust until settlement with the Promoter, usually at the conclusion of the event. Transactions utilising iTICKET's credit card merchant account are clearly identified by the iTICKET logo next to the credit card form prior to confirming purchase.
Funds from transactions processed via a Promoter's own credit card merchant account go directly to the Promoter, and iTICKET is therefore not responsible for any refunds that may be required. These transactions are clearly identified by a Promoter logo and payment statement next to the credit card form prior to confirming purchase.
iTICKET reserves the right to a charge a fee for the replacement of ALLOCATED (seated) tickets. iTICKET can not replace GENERAL ADMISSION tickets where seating is not allocated.
The Promoter reserves the right to refuse admission with reasonable cause. Late arrivals may be prevented from admission until a suitable break in the programme, if any.
The Promoter reserves the right to refuse admission if valid identification for concession tickets is not provided.
The Promoter reserves the right to refuse admission where tickets are lost or damaged, or tickets are not purchased through iTICKET or other authorised points of sale.
The Promoter reserves the right to withdraw, replace or substitute artists, or amend the programme, prices and/or seating arrangements.
ITICKET.CO.NZ Limited reserves the right to revise or amend the Conditions of Sale without notice.
Some events offer a Layby option which allows you to pay a deposit on your booking and pay the rest later.
Every Layby requires payment in full by the specified due date.
Tickets remain the property of iTICKET and will not be issued until payment is received in full, including related fees.
iTICKET charges an initial Layby Setup Fee on each purchase in addition to a fee per instalment thereafter.
All deposits and related fees are non-refundable in all circumstances, as they are used to pay the costs associated with your purchase.
Default in your payments will result in your Layby being cancelled and iTICKET will refund all instalments paid, less the non-refundable deposit and related fees.
Cancellation of your Layby will result in refund of all instalments paid, less the non-refundable deposit and related fees. Refunds required by law are of the ticket price (or part of it paid by you) only and not related fees.
Tickets on Layby cannot be exchanged or refunded after the Layby has been finalised and tickets issued.
Refunds required by law are of the amount paid to date, and any applicable fees.
iTICKET's Layby Terms and Conditions of Sale apply in conjunction with the iTICKET Terms & Conditions above.
Acceptance of iTICKET's Layby Terms and Conditions of Sale is required to continue with any Layby purchase of tickets from iTICKET.
Some events offer the Laybuy™ payment option, a unique payment service that lets you receive your purchase straight away while spreading the total cost over 6 weekly automatic payments interest free.
Your order is processed and tickets received as soon as your first payment has been made and your payment schedule is established with only one sixth of the total order cost due up front. The remaining amount is split over 5 weekly automatic payments on the day of the original purchase.
Laybuy™ is available to any NZ resident over 18yrs with a current debit or credit card.
Laybuy™ is only available for online iTICKET bookings. It is not available from iTICKET Outlets or when booking via the iTICKET Customer Call centre.
iTICKET charges a 5% transaction/admin fee for all purchases booked via Laybuy™. This fee is included in the '6 x payment' price displayed during checkout.
Tickets on Laybuy™ cannot be exchanged or refunded.
Acceptance of iTICKET's Terms and Conditions of Sale is required to continue with any Laybuy™ purchase of tickets from iTICKET.