The Ban User option in the Manage Menu allows users app moderators to ban the user from the app and remove all previous Fan Wall posts/comments. This is a useful tool to prevent a user from commenting/posting in the app and can also be a way to reset a single users points to 0.
*NOTE* The deletion of user Fan Wall/content posts and the deletion of user points is permanent and cannot be recovered.
Banned users can be unbanned at anytime in the CMS. When a user is initially banned, they will display under the Banned Users heading as 'anonymous'. Having the user sign out and sign back into their social accounts will re-populate their username and profile picture making it easier to locate the user.
Once a user is unbanned, their Fan Wall and content comment posts will display again in the app for other users to see and reply to. The unbanning of a user DOES NOT recover the users previous points. These would have been permanently reset to 0 at the time of the ban and cannot be recovered.