Who should do this qualification?
The Operational Delivery Apprenticeship is a brand-new Standard written by the Public Sector specifically for the Public Sector. Focussing entirely on all aspects of responses to customers' needs, it aims to provide a workforce that consistently delivers excellent standards against demanding and far-reaching targets.
Whether a vacancy exists, or members of the workforce need up-skilling, this Standard has complete flexibility to adapt to all situations.
Successful completion of the Apprenticeship Programme will equip learners with the skills and abilities that are essential in most professions in the public and private sector. They will gain the knowledge and skills to complete a wide range of tasks and know how to work effectively with others to achieve set goals. In addition they will have the opportunity to develop values and behaviours essential for delivering excellent customer service.