NEW YORK--(BUSINESS WIRE)--Social media vent sessions may give the impression that the state of customer service is suffering. Not so fast, according to the 2017 Customer Service Barometer. The study, fielded by American Express (NYSE: AXP), shows U.S. consumers are happier than ever with the service companies provide.
U.S. consumers – especially millennials – say businesses are meeting or exceeding their service expectations.