Our app consists of six tabs - once you learn what is included in each and how to use the features, you will be able to maximise your benefits! Follow these six steps to get your loyalty program up and running in no time.
Setting up and learning your way around LoyaltyLion is easy as pie! Depending on how customised you'd like your program to be - the basic plan set up is no longer than five minutes. Give yourself another five to understand all the terms and features and you will be navigating like a pro. Ready?
Here you can see how LoyaltyLion is increasing your revenue, customer acquisition and engagement.
Loyalty purchases: refers to revenue from purchases made with loyalty program vouchers. It's the net gain from those purchases. It's also the main indicator of engagement: shows that customers are using the vouchers/rewards that you generateFor example, if the customer spends $100 and uses a 20% discount reward, the revenue will be $80.
You can customise your date range for reporting.
Our custom date picker allows you to select a custom date range when viewing your data and analytics.
Do you know your CPC and CPA? Go to your Settings and input your average CPC and CPA and LoyaltyLion will calculate the money you've saved through Referrals.
This tab is divided into two sections: Orders and Referrals.
Here you can track all the orders your store has placed as well as revenue, average basket size and points provided. You can use this data for your future strategies and marketing campaigns.
Revenue figure: Total revenue from all orders including guests purchases.
Revenue from referrals: revenue that these customers brought to your store Who's referring Who loves your brand? Reach out and thank for being a great brand advocate!
Where are the referrals from? Facebook | Twitter | Direct | Email Indicates the most successful platform for referring - that’s where your next marketing campaign should be!
SuccessTip: Reach out to customers who refer a lot of friends - say a little thank you for being great brand advocates! Give them points manually - show them your loyalty!
You can download our Insights app for free!
This section will provide you with key data on your most loyal customers, those customers you are at risk of losing and those you need to win back.
This section is where you can view and interact with all your customers. You can add some extra points manually to say thank you to your most loyal members or sorry for late delivery.
SuccessTip: It is a good idea to give points to your members when you launch the loyalty program. Engage them from Day 1!
Loyalty Emails play a key role in making sure your customers come back - LoyaltyLion reminds them about points waiting to be redeemed. Our loyalty emails have an average click-through rate of 35%.
The loyalty emails are fully customisable in order for you to design them to match your store branding - this is key to ensure your customers recognise the emails as part of your store and to keep your customers engaged with your loyalty program.
What emails do we send?
If you're on a free plan, you can add paid features by going to your admin page and clicking on the Enhance LoyaltyLion tab. You can read more about our Enhancements here.
If you have any questions, need advice or just want to say hello, reach out to support@loyaltylion.com - we’re there for you!