RADNOR, PA – Relay Network, a technology company that connects businesses and customers on their own space for personalized, secure interactions, announced today it has signed its twelfth healthcare company in eighteen months. Collectively, these health insurers represent over 28 million consumers and 10% of all covered lives in the U.S.
Relay’s solution, Relay Wire™, has become an attractive option for companies that are looking to increase their customer connectedness and deliver a personalized communication experience. The web-based customer messaging platform removes the friction that gets in the way of great interactions. Payers can easily deliver a stream of targeted, HIPAA-compliant messages that keeps consumers engaged and compels action at critical moments.
Companies using Relay have achieved 40% mobile adoption and three times greater response to member communications than email or direct mail.
Twelve of the nation’s leading health insurers use Relay, which was named Most Innovative Patient Education Campaign of the Year by Modern Healthcare and Advertising Age Magazines.