Please read these 'Terms and Conditions' ("Terms", "Terms of Service") carefully before using the https://www.thefinchfarm.com website (the "Service") operated by The Finch Farm Co., dba The Finch Farm .Com, Inc. ("us", "we", or "our").
By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms and conditions then you do not have permission to access the Service.
If you are considering a mix of common birds and ‘Pre-Order’ birds within your order, please submit two separate orders, so that we can ship your common birds right away. ‘Pre-Order’ birds can then be shipped upon arrival. Putting both bird types in your order can cause substantial delays in shipping.
All orders are shipped on a first come, first served basis.
In addition, delays in shipping may occur as a statement of unforeseen weather events, bacteria or virus conditions, and or additional conditions that may interrupt the normal process of quality control and or shipping. The Finch Farm Co. will make best efforts to deliver your order as soon as time and conditions permit. However, unexpected delays may occur, and during such events, refunds are not applicable. The nature of live companion pets and the complexity of their product types warrant patience and understanding. The Finch Farm Co. will endeavor to communicate during any such events.
We take great pride in shipping healthy and active birds to our customers. If a bird has perished upon arrival, you will be provided a Finch Farm Credit for the amount paid on the perished bird. The credit (coupon code) can be used for a future purchase of anything on our webstore. If you choose to replace a perished bird any shipping costs, including travel boxes necessary to ship live birds, are solely the responsibility of the customer.
To honor our guarantee, we require notification, in writing, within 24 hours of receipt, along with a picture of the perished bird sent to us. Please contact us by clicking here.
While antibiotics may occasionally need to be used to treat birds, we recommend that usage is coordinated with your Veterinarian. If any of the birds are 'tucking' their head, sleeping all day, fluffed up and/or lethargic, using anti-biotics as their only water source may be considered, however, good Veterinarian guidance is always recommended.
If you have any issues or concerns about your birds, please notify us within 3 hours of receipt of your order. Once birds are under the care of the customer, it is our customer’s responsibility to make sure that the bird(s) have everything they need to thrive in their new environment. Researching your birds before purchasing is always recommended.
Preventative pet bird care products are offered on our website to help keep your birds healthy and vital.
Be sure to review our Bird Care Instructions to ensure proper bird care that is essential to our Live Arrival Guarantee.
WE WILL NOT FOLLOW ANY CLAIM AFTER 24 HOURS.
Due to the complexity of our supply chain management and inventory systems, live animal orders are unavailable for cancellation or refunds. When your order is placed, your items are automatically added to these systems. Interrupting this structure is quite costly in terms of human resource and overstock, which potentiality results in increased prices. Live animal orders are final and unavailable for cancellation, refunds or returns.
If a live animal order order must be cancelled, a Finch Farm Credit will be provided in the form of a Coupon Code for the amount of the order and any shipping paid. No refunds will be given.
Customers are responsible for paying any shipping costs associated with any returns. Customers can exchange non-live products for a new item or return the product for a full refund or credit. Customers are required to contact us prior to returning any products. It is the Customer's Responsibility to pay any restocking fees associated with any returns of merchandise. All non-live products returned are subject to a 20% restocking fee. Sale items are not eligible for refunds or credit.
Any fees assessed for non-pickup of live animals will the be sole responsibility of the customer.
The Service and its original content, features and functionality are and will remain the exclusive property of The Finch Farm Co., dba The Finch Farm .Com, Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Finch Farm Co., dba The Finch Farm .Com, Inc..
Our Service may contain links to third party web sites or services that are not owned or controlled by The Finch Farm Co., dba The Finch Farm .Com, Inc..
The Finch Farm Co., dba The Finch Farm .Com, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that The Finch Farm Co., dba The Finch Farm .Com, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.