recently made a trip to Russia for the FIFA World Cup 2018. Our tickets were booked in your airlines ie Aeroflot airlines from Moscow ie Sheremetyevo International Airport to Delhi ie Indira Gandhi International Airport on 18th June 2018. The flight was scheduled to depart at 7.05 PM on 18th of June 2018.
We were asked to walk out through the exit door and were not told what to do next. We approached the Aeroflot office in the Airport and we faced very rude behaviour from the lady with black hair who was in duty on 18th June 2018 in between 20.00 pm – 22.00pm. This lady was also rude at the FIFA volunteers and even they have registered a complaint against her to their senior officials.
We took the help of the FIFA volunteers and with their help, we had a talk with the deputy manager of the airport and received the baggage which was loaded in the aircraft, from there we came to know that our loaded baggage was offloaded from the aircraft and the aircraft departed after 19.30 PM.
We were asked to book another ticket and the reason provided for the same was that we were late by 1 Minute which was totally absurd as we were there at the boarding gates at the final call. We had connecting flights from Delhi and all the bookings were cancelled and we had to rebook another flight via Dubai to Cochin with a layover of 6 hours that too without the meal.
I had to spend additional money for the lodging, ticket from Moscow to Cochin and from there to Bengaluru and even for the food, just because of the rough attitude and EGO of the gate attendant named Michael towards the foreigners.
Are you a representative of Aeroflot and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!