10. Visitors are responsible for all equipment in the units reserved for them and have to pay for any breakage/damage during their visit. A breakage / key / remote deposit might be payable together with the final accommodation payment, R500 per chalet and an additional R1500 if the Lapa area was booked. Visitors are responsible for all damages caused to the property of the lodge. The cost of any damage and breakage is payable as it occurs. Before departure, hand your chalet keys to the responsible employee. Deposit refunds are done within 5 business days by Electronic Fund Transfer from Standard Bank to the bank account nominated by the Guest on the Guest Arrival Form. We reserve the right to call upon any/all guest(s) to positively identify him/herself with an officially issued identity document or passport before arrival, failing which the guest agree not to enter Buyskop Lodge.
16. No smoking in the chalets are allowed. Use the ashtray provided if you smoke outside of the chalet. Do not throw a burning cigarette into the bush. Please note that starting a fire causing damage to the property / grazing of Buyskop Lodge etc is a criminal offence in addition to civil liability.
17. No person may remove any object/animal/property from the reserve without duly authorised written permission. We also do not allow day visitors at all. Similarly, you may not bring other guests who has not booked & paid onto the property of Buyskop Lodge. The area surrounding the Baobab Spa is strictly off limits without prior appointment. You may not arrive at the Spa in order to "see what it looks like" or "to make an appointment". Appointments can only be made by telephone/sms/Whatsapp or email - contact Theresa on 0825756789.
20. If you wish for your chalet to be serviced during your stay - mornings between 09h00 -11h00 (quick cleanup, beds made, washing of dishes), please advise cleaning staff accordingly. If guests do not make use of our service, they are responsible for the general cleanliness of the chalets at all relevant times. If you make use of the Lapa area next to Chalet 1, a compulsory cleaning fee of R100 per day is levied. If breakfast / dinner is served to more than 6 persons by Buyskop Lodge, we retain the right to insist that meals be taken in the lapa.
22. A 50% deposit payment of accommodation fees within 24 hours from making the booking, the balance (including breakage deposit) payable at least 14 days prior to arrival - EFT, cash or credit card only, payable directly into our bank account.. We retain the right but shall not be obliged to (in our own exclusive discretion) to cancel or partially cancel any booking not paid for on the respective due dates. Accommodation is charged per person on a sliding scale, not per chalet or camping site. If more persons arrive than booked for, you will be charged R700 per child/adult per day/night extra subject to the maximum number of people allowed per chalet or camping site. We do not accept cheques, Any cheque deposit will be ignored as if never been made, no refunds will be considered and any related bank charges will be charged to the Guest. The guest hereby grant Buyskop Lodge irrevocable instruction to charge any amount due to Buyskop Lodge against the credit / debit card of the guest if Buyskop Lodge do have the particulars of such credit / debit card.
24. Under no circumstances may any candles be lit! To provide for Eskom loadshedding blackouts, please bring a battery torch for every visitor. All appliances in the chalets may only be used for their designed purpose i.e. the stove may not be left on in order to be used as a heater.