This exciting programme has the ability to impact the lives of people around the country by giving them guidance and help when they need it most. As Head of Help to Claim, you'll be in the driving seat. Your role will be to set the direction of the programme, set an inspiring vision and make sure the programme is set up and delivers against what's needed. You'll hold overall responsibility and talk to senior stakeholders inside and outside of Citizens Advice - but you'll have a strong team around you. This is a role with a lot of opportunity to help us shape the future of an important service. If that appeals to you, please see the job pack for more information on the role.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince's responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.