From the confirmation of the services, 30% of the full amount will be charged on the client’s credit card (not refundable) The balance (70%) will be charged within 60 days prior to arrival. Invoices will be issued only upon payment of the full amount of the services requested.
Any change to a confirmed reservation has to be made by sending an e-mail to giorgio.occhiena@ventanagroup.it, specifying the number of reservation.
• from the day of reservation up to January 15yh no cancellation fee will be charged; • from January 16th up to 60 days prior to arrival, 30% penalty; • from 59 days before arrival onwards (or NO SHOW) the full amount of the reservation. The days considered have to be calculated by Italian local time.