The Shift Supervisor supports the Store Management team through performing daily operations, executing store plans and motivating the team to achieve sales goals and acts as a role model for the Customer Service Associates by consistently modeling the company Customer Service standards. The Shift Supervisor assumes responsibility of all store operations when Store Management personnel are out of the store.
Explore your customers needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
Resolve customer service related issues, elevating as needed to the Assistant or Store Manager.
Inspire our customers and staff about Paper Sources unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
Understand customers needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
Prepare daily agenda, communicates goals and delegates tasks to Customer Service Associates.
Manages inventory integrity procedures with accurate execution of receiving, restocking, transfers and reporting inventory discrepancies.
Execute approved merchandising directives, window displays and signage needs as directed.
Partner with the Store Manager to drive Workshop sales within the store through associate training and development, in store presentations and events, organization and communication.
Responsible in partnership with the Store Manager, to lead store team towards store and personal sales goals. Maintain, motivate and track progress. Identify risk; be quick to course correct through coaching, mentoring, facilitating store needs and regular inspection.
Act as the stores communications liaison to effectively answer queries regarding workshops, demonstrations and in-store events, as well as provide coaching opportunities when and where needed with the associates.
Partner with the Store Manager to organize and manage workshop/event and demonstration development, execution and market basket sales through proper communication, organization, inventory integrity, up to date samples and displays including timely processing of required payroll and tracking of paperwork.
Utilizes company tools and works with customer to suggest add-ons to ensure store sales and conversion goals, workshop goals, and ADT and UPT goals are met.
Provide feedback to store management on customer requests, reaction to merchandise and store environment.
Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results.
Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
Arts and crafts background preferred with a minimum of 1 year supervisory experience in retail or service related industry.
Outstanding leadership and communication skills. Inspiring interpersonal effectiveness to lead and train team and effect change.
Ability to balance the need of delivering a creative experience, prioritizing tasks and delivering a profitable result in a team environment.