Charlotte, NC (August 26, 2011) – With Hurricane Irene bearing down on the East Coast, Time Warner Cable is taking steps to prepare for the impact of the storm. Time Warner Cable has more than 5.9 million residential and business customers from the Carolinas to New England.
Time Warner Cable has Business Recovery Unit trailers in place in key locations along the East Coast so restoration efforts can begin as soon as it is safe to enter potentially impacted areas. The trailers hold everything from fiber, generators and chainsaws to emergency supplies for crews, such as tents, flashlights and water.
Technicians across the East can be quickly mobilized to provide support to the impacted areas that need the most help. In addition, Time Warner Cable can call in employees from other states to help if needed.
Time Warner Cable’s 24/7 robust automated phone system tells customers if we know about an outage in their area. If the customer hears information about the outage, customers don’t need to take any action. If they don’t hear about the outage impacting their neighborhood, they can report it by telling the system their services are out. They can also follow the steps to talk to a customer service representative. The number for residential customers to call is 1-866-4-TWCNOW. In addition, outage information is available at www.yourtwc.com/storm. You can also follow the latest developments on Twitter, @TWCCarolinas.
For customers of Time Warner Cable Business Class, the 24/7 support team is available to assist by calling 1-877-892-2220.