The outstanding balance will be charged to the credit card used to secure the booking 7 days before arrival.
If payment is declined we will attempt to contact the guest by phone and e-mail. If payment cannot be secured by close of business that same day the booking will be cancelled and the guest notified by e-mail.
Credit card details are required as security for bookings. Payment by American Express incurs a 4.4% surcharge. Visa and Master Card are surcharge free.
If a valid credit card is unavailable a $200 cash security deposit will be required at check-in.
The guest can cancel free of charge up to the 7th day before arrival.
The guest will be charged the total price if they cancel within 7 days of arrival, do not show on the day of scheduled arrival, or depart earlier than the scheduled day of departure.
Where accommodation is resold for the same period a refund will be issued up to the same resold value but not exceeding the original guest’s charge.