SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway. SOLVIT is free of charge.
It is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.
SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.
you have not (yet) taken your case to court (although we can help if you’ve just made an administrative appeal).
if you take your case to court (due to its informal nature, SOLVIT cannot run in parallel with formal or legal proceedings).