The manager, Steffen, was extremely helpful with answering my questions and was focused on ensuring that I left TELUS with the phone and plan that worked best for me. His rapport with myself and other customers was very welcoming and he assured me that I was making the right choice in switching from a competing network. I am completely satisfied with my experience at this store and would definitely recommend seeing Steffen to anyone coming in to TELUS.
Tunde got us all fixed up with the cross over. He was fantastic! Also gave my girls little monkeys! Top notch service yet again!
I had the pleasure of upgrading three iPhones recently with Brandon at the Telus location in the shoppers mall. As we were changing 3 phones I called to arrange an appointment that would be convenient for us which Brandon accommodated. Brandon was waiting for us, explained the new iPhone features compared to the last iPhone. He described the plans available in detail and answered all questions with patience. I’m a baby boomer so I seem to require explanations and demonstrations which Brandon did repeatedly for me! Brandon transferred our contacts and pictures to the new iPhone. He offered me screen protector and case which I also purchased but did not feel pressured to buy the accessories, Brandon just did a great job marketing these items. I have recommended my friends to visit Brandon at Telus for expert knowledge, professional and outstanding customer experience.