Like many retailers, we guarantee our products; if an item hasn’t met your expectations, it may be returned provided it is in the same condition as has been shipped to you. If the product has been used or abused, it would not be refunded. Should it not meet your requirements it may be exchanged for another size for instance or returned for a refund. In either case, simply return the item for exchange, refund, repair, or credit. A 5% handling fee may be charged on requests for refunds if this is not due to the product’s non-performance.
If you have any questions about our guarantee, please, email us at info@bumpgates.co.za ask at the Member Service Desk of any location, or call us at 012 803 0036 or +27 861 472 461 (Local & International).
Returns and exchanges can be made by mail or at our warehouse. Please call our Service Center, if you wish to return or cancel an order placed online.
Within the RSA: Returned items must be sent via insured, prepaid courier. Ensure your return allows you to track your parcel with the courier company. Please Note: We cannot accept CODs.
Outside the RSA: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “South African Goods returning” on the outside of the package.
Please Note: Ensure that no duties or brokerage is payable by AC Trading cc trading as Bumpgates as such returns would not be accepted.