If You have any concerns regarding the sale of this Insurance, please contact the selling dealer or agent.
Please contact Our Customer Services Team either by telephone on 03300 555 262, or by e-mail to customerservices@motorwaydirect.co.uk. Alternatively write to Us at Motorway Direct Plc, Warranty House, Savile Street East, Sheffield, South Yorkshire, S4 7UQ.
We will acknowledge Your complaint within 5 working days. We will advise You who is dealing with it and when We expect to respond. We aim to respond fully within 8 weeks. However if We are unable to provide a final response within this period We will write to You before this time and advise why We have not been able to offer a final response and how long We expect Our investigations to take.
If You remain unhappy with Our final response, or We have not managed to provide a final response within 8 weeks of Your complaint, You may be entitled to refer Your complaint to the Financial Ombudsman Service for help and advice.
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
Motorway Direct Plc is an insurance intermediary which is authorised and regulated by the Financial Conduct Authority (FCA).
Our firm reference number is 311741.The FCA requires us to publish complaints data.
Brands: This publication covers all Motorway Direct Plc administered insurance products.
For the period of 1st April 2018 to 30th September 2018 Motorway Direct Plc received 931 complaints which equates to 4.56 complaints per 1,000 policies sold.