If you have any questions about the security at our web site, please send an e-mail to info@hotrodexpress.com.
Orders can be placed online 24 hours a day. Orders may also be placed by calling 704-483-3300 during normal business hours. Business hours for phone sales are Tuesday-Friday, 9:00-5:30 EST and Saturday, 9:00-5:00 EST.
All international orders must be emailed to info@hotrodexpress.com with quantities and item numbers, as well as a complete shipping address. We will then quote a shipping price based upon your order. We ship all orders through UPS. ALL INTERNATIONAL ORDERS MUST BE PAID THROUGH BANK TRANSFER; CREDIT CARDS WILL NOT BE ACCEPTED FOR PAYMENT FOR INTERNATIONAL ORDERS.
For orders taken online, we accept Visa and Mastercard. For orders placed on the phone, we accept Visa, Mastercard, cashier's checks, and money orders.
Hot Rod Express is not liable for any personal or property damage caused by the use or misuse of any product that we sell.
We do our best to ensure that your order leaves our store complete and in excellent condition. Shortages or errors in your package contents need to be reported immediately, within 5 days of your order. Please report damages occurring during shipping immediately to both Hot Rod Express and your UPS carrier. Keep all packaging for inspection.
To return an item, please visit Hot Rod Express, or contact us by email at info@hotrodexpress.com, or by phone at 704.483.3300 to receive a Return Goods Authorization (RGA) number. Returned items shipped to Hot Rod Express without an RGA number will be refused. Hot Rod Express is not responsible for any shipping costs associated with returned merchandise.
Items may be returned within 30 days of the original date of purchase for a full refund. Any item returned for refund must be a stock item, in new, resalable condition, unopened, with the original packaging completely intact. Under no circumstances are shipping charges subject to refund. Returns for refund MUST include a copy of the original receipt.
Items returned within 30 days of the original date of purchase with damaged or opened packaging, are subject to a 20% restocking charge if accompanied by a copy of the original receipt and in new, resalable condition. Items are not returnable under any circumstances if previously installed, scratched, soiled or in any way used.
Returns will be accepted up to 60 days after the date of purchase for store credit minus a 20% restocking charge, only if accompanied by a copy of the original receipt and in new, resalable condition. No cash refunds for any item will be given after 30 days without exception.
Without a receipt AND/OR after 60 days, items are not returnable or exchangeable without exception. Please save all receipts and check your purchases immediately to ensure your parts are correct, even if you are not installing it until much later.
Special order items are those not regularly stocked in the show room and are not returnable. A non refundable deposit is required for some special order items such as wheels and air conditioning systems.
Defective parts are returnable under the manufacturer%u2019s warranty policy. Hot Rod Express does not independently warranty any product. We are happy to assist our customers in contacting and working directly with the appropriate supplier, however, the credit, repair or replacement of defective items will be made under the terms and at the discretion of the manufacturer. Hot Rod Express is not responsible to provide replacement parts out of the showroom in lieu of following the manufacturers return policy.
Defective parts are returnable under the manufacturer's warranty policy which varies greatly depending on the product. Hot Rod Express does not independently warranty any item we sell. We will make every effort to assist our customers by contacting and working directly with the appropriate supplier, however, the credit, repair, or replacement of defective items will be made under the terms and at the discretion of the manufacturer. Hot Rod Express is not responsible to provide replacement parts out of the showroom in lieu of following the manufacturer's return policy.