The Client is a world leader in application management outsourcing – service targeted towards global organizations to manage their portfolio of business applications (ERP systems, SCM systems, CRM, Legacy apps…). The Company offers full lifecycle application services, ranging from initial design, development and integration to ongoing management and eventual retirement of software.
With its growing business, and an urgent need to Automate and Govern its service delivery to global applications management engagements, the Company embarked on the search for a world-class solution.
After a thorough analysis of its requirements, its customer needs, and the need to differentiate its service delivery, the Company selected Enlighta as the best candidate to serve as its strategic platform for automation of all AO engagement governance and operations.
It is architected and designed to support application maintenance and development processes and has the ability to support BPO processes.
It offers powerful dashboard, analysis and reporting capabilities along with its own metrics and data collection capabilities. It automates the collection and delivery of service level, operations and management information.
It was the most easily extensible and customizable offering. This extensibility supports the rapid evolution of capabilities and development of process templates that are easily customized at the engagement level to address unique client needs and situations.
It allows the Company to define and automate its own processes and metrics. Loading its own processes, rules, metrics and reports into Enlighta offers significant performance advantages and builds a substantial barrier against competitors."