Personal data means any information relating to you that, directly or indirectly, may be used to identify you, for example your name and your e-mail address, but also information such as your IP number, product serial numbers and your user behavior when using the Website or software, may be personal data.
Most of the personal data that we process about you is information that you have chosen to provide us with regarding yourself in different situations. For example in connection with an order to receive demo licenses, requests to download free software, when you purchase a product at our Website, when you register for an user account at the Website and/or when you sign up for our newsletter, as well as when you contact us in any other way (for example contacting our customer support or at social media channels).
If you want to purchase any of our products you need a Metric Halo account. When you are logged into your account you will get a clear overview of the products you own and you can also see what updates, upgrades and special discounts you are eligible for. Your Metric Halo account is powered by one of our partners. If you do not provide us with the personal data we cannot create or administer your account. If you do not want to provide us with the information, you cannot create an account with us or purchase our products.
The processing is necessary in order to create and administer your account in accordance with our Terms & Conditions and for us to thereby fulfil our contract with you. If you do not provide us information of your e-mail address, your user name and password and your license management account, we will not be able to create your account.
The processing is necessary to fulfil a contract or in order to take steps at your request prior to entering into a contract. If you do not provide us information of your identity, your e-mail address, your postal address (if you have purchased a hardware product that is delivered to you) create or provide information about your Metric Halo account and your license management User ID we will not be able to complete your purchase.
Analyses of the data we collect for the purpose. Based on the data we process we make analyze the root cause of the support issue to resolve the issue for you personally, and potentially adapt the product to resolve a defect that applies to all instances of the product.
Analyses of the data we collect for the purpose. Based on the data we process we make analyses and conduct profiling (on an individual level) which form the basis of our personalized recommendations, offers and communication with you.
Your consent or our legitimate interest. If you want information about our products and services and information about special offers or campaigns you can sign up for our newsletters and/or personalized recommendations, offers and communication. You can withdraw your consent at any time (read more about this under "What rights do you have relating to the processing of your personal data?") and we will stop sending you newsletters and/or personalized recommendations, offers and communication.
If you have recently purchased one of our products, we can send you newsletters and/or personalized recommendations, offers and communication based on our legitimate interest of marketing our products and services. You have the right to object to such marketing (including to object to profiling) at any time and we will stop sending you newsletters and/or personalized recommendations, offers and communication.
All marketing communication from Metric Halo includes an Unsubscribe link in the body of the message; you may utilize that link at any time to withdraw consent and opt out of further communications.
Please Note: If you utilize your email-provider’s mark as "SPAM" facility to opt-out of communications, our email provider will automatically blacklist your email address, and any communication from us to you (including invoices, responses to support requests, etc.) will be automatically blocked.
Please utilize our unsubscribe feature rather than using a SPAM report in order to opt out of marketing communication from Metric Halo.
Necessary processing in order to comply with legal obligations that we are subject to.
Do we sell or rent your personal data to third parties?
Yes, in some cases we share your personal data with affiliated third parties. We conduct reasonable technical, organizational and legal security measures in accordance with applicable data protection regulation in order to ensure that your personal data is handled in a secure way when the data is transferred or shared with third parties.
Suppliers of IT systems and their partners for development and support: We use different types of IT systems and services which is necessary in order for us to be able to provide you with the services you request and for us to conduct our business. Your personal data is stored and processed in some of these. We also use third party providers for web analytic services. The suppliers are engaged by us as our data processors and only processes the personal data on our behalf and according to our instructions.
Partners that power and provide your Metric Halo account and subscriptions: We use a third party provider that helps us administer your Metric Halo account and the subscriptions you have made.
Carriers: If you have purchased a hardware product or any other product that you wish to have sent to you, we share information about your shipping address with a third party carrier in order to send you the product.
Distribution & sales partners: These partners have contractual relationships with Metric Halo to provide sales, marketing and support in your geographical territory.
Other partners: We team up with different partners in order to provide you with special offers, features or contests.
In the event of a transfer of assets or shares: If Metric Halo were to be sold in whole or in part or acquire another company or its business in whole or in part, your personal data may be transferred to a potential seller or purchaser of such company or business.
Yes. Metric Halo is an American company and we are located in U.S.A. but some of our suppliers and partners have their businesses in countries outside of the USA. Therefore, we transfer your personal data to such countries. When such transfer is made, we will take all reasonable legal, technical and organizational measures in order to ensure that your personal data is handled securely and with an adequate security level and in accordance with current data protection legislation.
The same type of personal data may be processed for different purposes and based on different legal grounds, for example processing which is based on our obligations to fulfill a contract with you, based on our legitimate interest or based on your consent. This means that certain personal data may still be stored by us even if you withdraw your consent and the processing that your consent concern ceases. This also means that certain personal data may be eliminated from one system because it is no longer necessary for one particular purpose, but still be stored in another system based on your consent or for another purpose for which the personal data is still necessary. In some cases, the cookies we use may include personal data. Data stored in cookies is stored on your computer and is not retained by Metric Halo. Cookies may be removed at any time using the facilities provided by your choice of browser software - the data retention period is completely under your control.
Personal data consisting of information about products you have purchased and your license management account will be stored for twenty (20) years (i) after you have unregistered your account or (ii) after your latest activity connected to your account, for back-up purposes and in order support Metric Halo with the possibility to provide the ability to re-download such products in the future. Other personal data connected to your Metric Halo account will be processed until you unregister your account or ask us to delete certain data. If you have been inactive during the last three (3) years we will erase your account (save for the information about products you have purchased and your license management account.
You may decline any and all cookies from this site at any time using the functionality provided by your browser. Declining the cookies used by the site may reduce or eliminate functionality provided by the site, as some functions rely on the data placed in the cookie.
Some of Metric Halo’s websites, products or services may appeal to or be intended for children; however, we do not wish to receive data from children. We encourage parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit. No information should be submitted to, or posted at, Metric Halo’s website by visitors under 18 years of age without the consent of their parent or guardian. For sites that are intended for use by children we have put in place additional privacy practices which are described on those sites.