Kubota Australia Pty Ltd, ACN 005 300 621, also trading as Kubota Australia Finance, (‘KAF’, ‘we’, ‘us’, ‘our’) is committed to protecting your privacy and the confidentiality of your personal and credit information (information). In handling your credit information, we are bound by, and comply with, the Privacy Act 1988, the Australian Privacy Principles (APPs) and the Credit Reporting Privacy Code (Code).
We may also collect information from you if you choose to use our website to communicate with us. We will collect the information you provide, when you fill out a product or service application form or over the telephone or, through our interactive facilities, such as customer enquiry, customer rebate forms, or comment forms.
In some circumstances, brokers, dealers, accountants, referees, external dispute resolution schemes, your agents and government bodies may provide us with your information. The circumstances in which third parties provide us with information include purchase or service requirements, employment or finance applications, account management and complaints.
When visiting our site, you will not be required to provide us with any personal information unless you request information about our equipment or finance or respond to a promotion. If you do, we will ask you to provide contact details along with other information required to respond to your contact with us.
Where you, as an individual, apply for finance with us, or agree to act as a guarantor, you authorise how we may collect, use and disclose your personal and credit information in the Privacy Statement and Consent that we ask you to sign before we consider your application for credit or to be a guarantor.
Where information is provided to our service providers in Japan, USA, Germany, Thailand, Indonesia, South Korea and China, we require them to comply with our information management policies and procedures so your information has the same protections as if managed in Australia.
If you lodge a complaint, our Internal Dispute Resolution Team will investigate your complaint. We will commence the investigation within 2 business days and provide you with a response within 14 business days. We will seek your agreement to a longer time if it is needed. We will keep you informed of the investigation process by phone or email at least once a week and provide you with a written response to your complaint within 30 days.
Time limits may apply to complain to CIO or AFCA and so you should act promptly or otherwise consult the CIO and AFCA websites to find out if or when the time limit relevant to your circumstances expires.