If you've ever had the opportunity to call the Placentia Police Department, you have probably been in contact with one of the dispatchers / clerks who work in both Records and Communications. Placentia PD is unique in that all 10 public safety dispatchers work in both areas of the department. This means that the person who assists you at the front counter may also be the person who answers your call on 9-1-1.
While the public safety dispatcher plays a vital role in obtaining information from the public and relaying this information to the officers in the field, it is important to be aware of the significant role that you as a citizen also play in helping the Police Department with the successful outcome of many situations.
Being aware of when you should call 9-1-1, what information you should give to the dispatcher in an emergency situation, and how you can report information anonymously will assist us in doing our job.