Edit orders, Quantity, unit price, item creations, release account blocks, and prepare order files with clear documentation to effectively process customer orders.
Generate Sales order acknowledges and forward to customers.
Follow up on purchase order status to ensure dispatched are executed in timely manner from various factories.
Attends to customer enquiries pertaining to orders status, (weekly) Shipments, prices, complaints (discrepancies), product availability, etc.
Collaborating with various in house departments which include the regional & country management, accounting, credit, warehousing, shipping, freight forwarders, sales and marketing.
Acting as the problem solver, searching within and outside the company for solutions to client’s issues.
Develop Standard operating procedures (SOP) with customers and suppliers.
Resolve any discrepancies related to shortage, excess & damage with suppliers and close customer claims.
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