In case you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you probably know from personal experience that for many things it's better to talk to a live person over the phone instead of exchange tickets or email messages. If you'd like to learn more about a service before you purchase it or in case something small-scale should be made, for instance, it'll be far easier and quicker to get it done live. When you're given the option to connect with representatives by phone, it is also very likely that you are using the services of a real hosting provider, not a reseller. The level of support that you'll get by phone differs between different companies - from general matters to dedicated technical support. Generally most of the suppliers supply pre-sales assistance and first level phone support, while more complex technical issues are handled via electronic mail and tickets.
We believe that having the option to talk with a live consultant is rather important, so we have three support lines globally (USA, UK and Australia) and you will be able to get in touch with us over the phone for fourteen hours every day. If you consider purchasing one of our Linux shared hosting, for example, you can give us a call and learn more about our services before placing your order to ensure that we do match all the system requirements for your websites. Following the purchase, you will be able to get in touch with us about all the sales or billing troubles you may have, or get any type of general or basic tech information that you need. We've tried to find the optimal balance between phone and ticket support, so for entirely technical issues you will have to use the ticketing system, that will help you track the communication together with any new developments in the resolution of the issue.
Every time you want additional information regarding the Linux semi-dedicated hosting that we provide, you can call one of the three support phone lines we have worldwide - in the U.S.A., the UK and Australia. In this way, you will be able to check ahead of time if our solutions will be suitable for your web sites. If you're already our customer and you have a semi-dedicated account, you'll be able to reach us over the phone for 14 hours a day about any kind of billing or basic issues. For strictly technical matters you need to use our ticketing system to get in touch with our tech support since sometroubles simply require extra time to be dealt with, still we can help you over the phone with many minor technical problems as well, saving you efforts and time.