All our customers are supported by our Customer Engagement team led by Steve Meades. Steve has over 15 years’ experience of working in and alongside local authorities, delivering high volume, customer focused multi and cross -organisation partnership services. Every day Steve is in one or more local authority, exploring how you and your customers are using the product, and sharing applied, tested ideas.
​"Steve has been excellent at helping us get more out of GovMetric. We now use it, not just as a tool to measure customer satisfaction, but also to genuinely inform service improvement. Steve has worked with us to restructure our customer surveys to focus on our priorities - such as first point of contact resolution, channel shift and the customer experience of our new website."
​"​GovMetric and Steve have provided a high quality and excellent level of support, enabling Hambleton District Council to easily obtain a high level of customer feedback through the telephone, face to face and web channels."
​We combine this insight with our bechmarking functionality in order to offer you more.
Our popular Share & Learn webinars bring our customers together from all over the UK to explore the different ways the system can be used within your organisation over and above just measuring customer satisfaction.
Sessions are interactive, encouraging customers to share their own experiences of not only using GovMetric but also discussing what they are each doing around customer service strategy development, creating a customer feedback culture, channel shift, service improvement, service re-design and more.