• A demonstrated understanding of GASB Generally Accepted Accounting Principles.
• Experience using or supporting Oracle Payables, Receivables, Fixed Assets or General Ledger.
• A proven ability to research and analyze issues, and propose solutions.
• The aptitude and willingness to learn new technologies and procedures.
• Experience effectively communicating accounting processes and issues to others.
• Proficiency with Word, Outlook and Excel.
• Experience writing procedures, use cases, instructional manuals, meeting agendas and minutes.
• Ability to work independently while effectively managing a heavy workload.
• Project management skills and an understanding of the software development life cycle.
• Willingness to work additional, non-standard hours when needed.
• A positive attitude and great customer service skills.
The Functional Support Analyst II position will perform duties providing functional expertise, support and guidance in the resolution and maintenance of applications.
two(2) years of experience using Oracle Payables, Receivables, Assets, or General Ledger.
• Knowledge of applicable business processes and standards.
• Knowledge of system and functional analysis methods.
• Knowledge in the use of various reference and online resources to solve application problems.
• Skill in verbal and written communication of technical information to non-technical users.
• Ability to maintain effective working relationships in a collaborative team environment.
• Ability to compile, organize, interpret, and analyze data and information to solve application problems.
• Ability to interpret and evaluate system issues from a user perspective.
• Ability to systematically troubleshoot problems and implement corrective action as needed.
• Provides assistance and support to application users in accordance with approved policies and procedures.
• Consults with technical support staff to assist solve issues, and tracks issues and their resolution in a database system.
• Enters, maintains, and audits data to assist with the correction of errors.
• Maintains application setup documentation, updates standard queries, and develops routine reports.
• Assists in the establishment, enforcement, and application of security; and maintains configuration and setup tables in application.
• Organizes and participates in meetings, conference calls, and video conferences, as needed.
• Participates in the change request process by documenting, testing and certifying changes to applications.
• Assists in the facilitation of training sessions, relaying user communications, and maintenance of user manuals, to keep users up-to-date on policies, procedures and processes.
• Assists with test scenarios, acceptance criteria, and scripts.
• Conducts studies pertaining to new functionality to determine impact on current configuration.
• Performs other related duties, as needed.