The City of Akron is still dealing with last week's cyber attack, letting residents know some systems are still off line, as they try to make sure all their equipment is free of the virus that took down part of the city's network.
The City’s online 3-1-1 portal is currently unavailable, but the 3-1-1 phone system is working for both landlines and cell phone users.
City phone systems and AkronOhio.gov are functioning, but the city email system has been greatly affected. Residents are urged to contact city departments by phone if they need assistance.
Akron, Ohio, January 28, 2019 – The City of Akron is continuing its efforts to combat malicious cyber activity. These ongoing mitigation efforts are resulting in software and hardware disruptions to certain City platforms.
The City was first alerted to this malicious cyber activity on Tuesday, January 22nd through an unsuccessful attempt to access city funds. Over the weekend, the joint City, State and Federal team of IT and cyber security professionals worked to contain the malicious cyber activity and placed the City of Akron in a strong defensible position to begin proper remediation of the virus. The remediation process will evolve and remain constantly fluid, and it will ultimately require some city business systems to be taken offline temporarily. However, all vital systems related to public safety, including 9-1-1 and police/fire dispatch, are secure and remain fully operational.
The City still does not have any intelligence that suggests any personal information of our customers, taxpayers, or citizens was harvested. There is no indication that there is any risk to public safety.
Despite lack of access to some systems, the City of Akron government is open for business and operational. Mayor Horrigan has tasked the joint IT team with prioritizing our customer-facing systems to minimize the impact on customer interactions and public services.
City phone systems and www.AkronOhio.gov are functioning, but the city email system has been greatly affected. Residents are urged to contact city departments by phone if they need assistance. Citizens may also call 311 / (330) 375-2311 to be connected to the correct department. City employees currently don’t have access to emails.
Certain software and hardware systems are unavailable within the Akron Municipal Court, but the court is still functioning.
Online payment systems may be temporarily available.
Credit card payments are unavailable to the public in certain city departments, including Recreation, Building, and Tax. Tax payments can be mailed to City of Akron Income Tax Division, 1 Cascade Plaza - 11th Floor, Akron, OH 44308-1100.
Visit the office at 146 South High Street, Room 211, Akron, Ohio 44308-1894 for personal assistance.
Late fees and penalties will not be assessed for customers who are unable to make a timely payment due to a payment system being unavailable. Utility service will not be disconnected due to late or non-payment until electronic payment processes are accessible and functioning.
The City of Akron will continue to send out pertinent updates to keep the public informed. We thank the public for their ongoing patience as we work to address this malicious activity. For the most up to date information, please follow the City of Akron on Facebook and Twitter.