Ria-Ann was very friendly, supportive and helpful. The process of letting was seamless and smooth. Ria-Ann was very informative and answered any questions we had. I would recommend anyone looking to rent a property to use haart.
I just wanted to provide some feedback on my experience of working with haart for letting my property as I like to give credit where due.I have always been a homeowner so have never experienced renting and was a little nervous to start with, particularly regarding the costs. Ria has been great through the whole process and made me feel comfortable at all times, never being a pushy agent. She even managed to negotiate the landlord leaving some additional furniture in the property which really helped me out.She was also great on the follow up and has helped on a few occasions post-sales and I'd certainly recommend her to anyone else I know that is looking to rent.As I say, credit where credit is due, I feel it is important to leave feedback.
Charlotte the service was very fast and efficient. I really felt as though you wanted to help and understood my situation. You were speedy at finding suitable tenants despite a few dropping out. My emails were quickly responded to and I felt as though you wanted to help me find the right person for my property. I would definitely recommend you to friends and family.
I found the service absolutely fantastic and cannot praise Charlotte and haart highly enough and that's coming from the perspective of working in the past, and currently, with a number of other letting agents.I am pleasantly surprised to have my thoughts and feelings so valued and at how smoothly the letting of the property went; everything was made very easy for me right from the start and it made me feel entirely confident to know that things were operating in such a professional manner with regular updates, clear and transparent communication and the phone calls and emails I received from Rhys as he was so polite, informative and helpful and, again, he also made me feel valued and let me know that nothing was too much trouble for him. It was evident from all this professionalism that my property was in safe hands. Security, professionalism and transparency are especially important to me as I have had personal experience of just how risky letting a property can be and have never felt so at ease and confident with a Lettings team as I did with everyone at Dartford. Furthermore, I want to say how welcoming all the staff in the Dartford branch were to us when we came into the office and I would also like our thanks to be given to Ria, who was so warm, positive, friendly and helpful to us - it was really nice to be made so welcome and to feel that the staff were so approachable - it was evident they were working in a very positive and happy environment and, this again, made us feel confident about the team managing our properties. As for Charlotte, I cannot praise her highly enough and I have tried to express this in my comments below.Thank you, as always, Lee, for all your support and help.
Ria, we would rate your service as exceptional and we would definitely recommend you.Basically everything was exceptional. haart Lettings made sure that the communication between us was constant. They also made sure all the services like insurance & installation of telephone, TV etc, were catered for in the tenant shop. When we sent an email inquiring about the property we were interested in, Ria phoned us straight away to book an appointment, to us that was very professional considering the fact that there were a number of other parties interested in the property.I could find no faults with Dartford haart lettings at all.
The team at Dartford lettings, Lee, Charlotte and Ria, have really gone the extra mile to help my cousin after I referred her to them as management agents. Having used them myself for 2 years I have been very impressed by their knowledge and willingness to assist. Nothing is ever too much trouble and they always respond immediately to any query I have. I have no hesitation in recommending them to my friends and family as I am sure they will enjoy the same great service.
Lee, I contacted haart and spoke to you back in October regarding a two bedroom property I was in the process of purchasing with the aim to rent out.I telephoned a number of estate agents and out of all of them, I was most impressed by the information you gave me, your helpfulness and efficiency. Following this initial contact, I decided I would use haart. Since December, I have been in regular contact with Charlotte and from the very first contact and meeting with her, I would like to say that I have been most impressed with the service I have received, her professionalism and efficiency. Charlotte has been friendly, polite and has communicated with me extremely effectively. She has always responded very quickly to any emails I have sent and I have felt very confident in Charlotte's ability from the start to finish. In short it has been an exceptional service. Charlotte has gone out of her way to make the whole process, (which could potentially be quite stressful) an absolute pleasure. I would also like to say I have found Ria very pleasant and helpful too, on the few times I have had contact with her. Please pass on my thanks to Charlotte and Ria and I look forward to my continued dealings with haart and my future communication with them.
I would like to provide you my feedback and provide a general comment of how pleased I was with the whole servicing package that haart provided, from your initial sales, service presentation through to the post tenancy communication with Charlotte et al. Very impressive indeed. An excellent, all round service that made letting my house a smooth and well organised process. This experience would lead to me recommending your company to others to consider, for sales and letting. For me, one of your primary pluses was that you treat your customers and landlords like people, not cash machines. A friendly, sincere approach goes a long way in a time when customer services across businesses is sadly lacking , also easy to get in touch with the appropriate people with questions, answers and the requirement documentationPlease pass on my thanks to your team for providing great customer service and making this an easier journey in letting than I anticipated.
I am never surprised by the quality service I continually receive from all the lettings staff in the Dartford branch. Special thanks to Lee the Manager and his trusty helper Charlotte. Whatever question you fire at Lee he resolves every issue and continually comes up trumps. The quality of Lees work never fails, neither does his excellent manner and ability resolve those annoying little issues that arise along the way. Keep up the good work Lee with both the passion and enthusiasm you always show.
Ria, we are settling in gradually, you never realise how much it takes to make a place a home until you move.I really cannot fault the service you have provided - I was very happy overall with everything from the word go. This went a long way to giving us peace of mind about using haart and we would definitely recommend you to anyone looking to rent in your catchment areas.
I would like to commend Lee for the amazing customer service he provides each time I call the Dartford branch, if I have a problem, Lee has a solution. This week he resolved a situation that had frankly baffled every other professional person I contacted. He constantly goes above and beyond to rectify an issue. Always polite, courteous, prompt and professional, he is a real asset to haart. You can find cheaper letting agents but Lee is the service differentiator. Lee has a fantastic level of knowledge regarding rental and is always available to assist and advise. I trust his judgement implicitly.
I would also like to mention Charlotte who is also professional, friendly and helpful, she too is a valuable member of the team, and also provides excellent customer service. I never feel like anything is too much trouble for her.
I wish I could experience this level of quality, customer service every time I did business - I have no hesitation in recommending haart to my colleagues, friends and family.