#HDIchat Recap: What Is Your Favorite Metric?
Last week, the HDIchatters discussed the metrics they find particularly appealing and useful. Do customers abandon calls? Is a customer-facing knowledge base effective? How much effort are customers expending to get their issues resolved? Is there such a thing as “remaining bacon”? Can it be represented mathematically? You’ll have to read on to find out.
Join us again this Friday, December 9, for our next #HDIchat (topic: investing in support)!