On arrival, the shoes are inspected and placed on the original lasts. Our skilled factory staff rebuild the shoes using new long soles and heels, to the original factory specification. The uppers are refinished as best possible, and new laces are included.
Although there are normally no issues in repairing Loake shoes, we cannot tell for certain if a repair can be made until the shoes have been examined. Please note that we will not be able to repair footwear not originally produced by Loake, nor can we repair shoes that have previously been repaired by a third party.
Some types of shoes such as boat shoes cannot be repaired; if in doubt please contact Loake to confirm.
Once you have purchased the repair, please complete the Repairs Form and return the shoes as directed via Royal Mail to us at the Wood Street address."