Provides effective legal and appropriate HR guidance and recommendations to managers and direct line associates for problem resolution regarding policy interpretation and performance management.
Conducts investigations of internal complaints and concerns, including allegations of violations of company policies, code of conduct, working conditions, disciplinary actions, and employee and applicant grievances.
Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation and related measurements of success.
Ensures proper documentation of employee relations issues and advises managers and supervisors about the steps in the organization's progressive discipline system.
Trains staff of proper coaching techniques, positive disciplinary action, employee relations, and conflict resolution.
Creates, edits and coordinates engaging employee communication to include social media communication, blogs, newsletters, intranet.
Evaluates established metrics and provides recommendations for positively impacting turnover and retention.
In conjunction with Coaches assists in referrals to third party providers to offer resources in anger management, conflict resolution, and other associate supports.
Conducts exit and retention interviews and provides analysis of findings.
Makes recommendations to amend policies practices and procedures where current and pending legal regulations may impact policy or organization.
Prepares and presents required and special reports.
Serves as department representative to various internal and external committees or panels and participates on special projects as necessary.
Responds to and/or appear at various government/legal hearings as directed to include preparing input for AAP, EEO-1 and Vets -100 and other government filings.
Bachelor's degree in Human Resources, Business Administration, or a related field.
Minimum three years previous experience working in an HR environment in employee relations or mediating grievances/disputes.
Knowledge of federal and state employment/labor laws and the ability to understand and apply federal, state, local changes and/or new regulations/laws pertaining to human resources.
Ability to analyze human resources data for critical indicators.
Must have access to vehicle daily due to required extensive travel to off-site locations.
Demonstrated verbal and written communication proficiency with excellent attention to detail.
Strong customer service skills and ability to communicate with all levels of staff.
Ability to multitask, prioritize, and follow through on assignments.
Ability to be flexible and adjust and respond positively to changing business conditions.
Must have own transportation due to required frequent travel to off-site locations. Frequent travel is required within the Washington, DC metropolitan area (MD, DC, and VA).
Specialized training in employee relations, employment law, organizational planning, organization development, or labor relations preferred.
PHR certified; membership in professional HR accredited association (SHRM).
Spanish language or ASL ability.
Experience working in retail or company with large numbers of entry level employees.
Previous experience in a federal contracting environment.
Knowledge of EO 11246 preferred.
Experience with OFCCP Compliance Reviews.
Experience with EEO-1 and VETS-100 reporting a plus.