I recently purchased a Tacoma TRD Sport, this is my second vehicle in 7months from Toyota of Orange, and again it was a great experience, I would recommend them to everyone who’s looking to buy a Toyota, and a Special Thank you to Jeff Kyte, Patrick Wright, and Doug Hill for making this process professional and pleasurable.
The communication and customer service was very poor and almost insulting. I've purchased four cars from this dealership. My daughter has a 2016 Scion IA that had an Engine light that went out and Toyota covered. She took the car in on Monday 4-8-19 10:55am and coordinated the work with the service advisor. An email was sent later that the car would be ready at 1:30pm. My daughter called and was told there was a problem they were unsure of and needed the car overnight. On Tuesday we didn't hear from the advisor, I called again and found he was off for the day and another advisor filled in to inform us the car wasn't ready. On Wednesday advisor called my daughter and said they would need for the car till Friday, they did provide a rental car. My daughter worked on Friday and didn't receive a call. I called later in the afternoon for her and asked the desk that he call me, he was with a customer. No one called. On Sunday I went to Toyota and expressed my frustrations to the lead advisor and he promised a phone call with information from our advisor on Monday. Never heard from him. Again I called and spoke to the front desk (he was unavailable) and asked that he call me back. Never heard from him. After a week of no updates, my wife called yesterday 4/22 and checked in and expressed frustration, no help and shortly after my daughter got a call from advisor that here car was ready. Advisor was rude and condescending, didn't review the work or problem just asked her to sign and sent her on her way. No one could ever tell us what was wrong with the car. I understand they sometimes have to drive the car to test. This car was driven 216 miles. They had the car for 14 days and it was filthy inside and out. Inside cause windows must have been left open... Also, Muddy DOG paw prints inside the car? My wife complained about the dirty car and advisor said they do not wash cars anymore. Well then don't take liberties and bring a dog in the car... why bring a DOG into a customers car?