We’re trying to use an Axis P5514-E IP camera with a HYBDVR-FE016480 DVR. The DVR finds the camera as type ONVIF, but when we try to Add Device as ONVIF and ‘Get Info’, we get a ‘Time Out!’ message (when the IP and ports are correct). The IP address and ports have been checked, and double checked, otherwise we get a ‘Device not found’ error. I’ve tried upgrading (and downgrading) the firmware in the P5514-E; same result. I can connect to the camera and see the live video using other ONVIF tools, but not with the hybrid DVR.
Is it possible that we need updated code for the DVR?
Verify that the camera is Onvif version 2.4 or greater. In the Axis camera there is an Onvif menu that will allow you to create a user, this is the user that you will use for Elite, Sibell and Prime recorders.
For products running firmware version 5.40 and higher, ONVIF access is disabled as soon as the root’s password is configured and to enable it an ONVIF user needs to be added under System Options > Security > ONVIF.
The Axis P5514-E camera says the version for ONVIF is “Profile G, Profile S”. Axis F/W version I’m running is currently 6.50.2.3, but the most recent one that I’ve tried is 8.30.1 (6/19/2018); same results (can’t ‘Get Info’, status always a red ‘X’ in ‘Remote Device’ list).
I have added multiple ONVIF users to the camera, at all levels (Admin, Operator, Media User), again, same result.
One difference in your second screen shot above from our system: We don’t have the ‘Auto’ ‘TCP’ ‘UDP’ radio buttons.
I tried a chat, but no answer. Will try again in a few minutes.
Please try again the chat so we may access remotely your computer and through your computer the recorder and camera and try some configurations.