if my money gets taken out the day before my plan renews will my balance be affected? ie. will my balance be used before my plan gets topped up??
@albertmccPublic Mobile Available funds in self serve balance is used first. If you do not have enough already here then it will take money out of your autopay to cover what is not there. So yes your balance is used before top up.
whatever credit u get, it auto applies on the next month.
@albertmcc did I understand your question correctly? It sounds like you have an Available Funds balance > $0, and you're curious what happnes during renewal.
1) First, any rewards (AutoPay reward, Loyalty reward, community reward, referral reward) are converted to available funds. Basically this means if you've earned $6 in total rewards since your most recent renewal, $6 of available funds is added to your account.
3) the following morning, plan renewal cost is deducted from your available funds and the plan renews.