A Vodacom subscriber, who was billed for an unwanted content, believes cellphone companies will only see reason if people voice their unhappiness through social media.
The outrage shown by the twitterati forced Momentum to review their business practices after they refused to pay a death benefit to the family of a breadwinner after he was killed in a hijacking attempt at his KwaZulu-Natal home.
Momentum cited an undisclosed medical condition, diabetes, as the reason.
The Rosebank resident is a Vodacom subscriber and noticed on the Vodacom app that she was being billed for Fun Chat content and Vodacom Live entertainment services, but she was adamant that she did not subscribe to them, even though the call centre agent told her otherwise.
She wantedtoknowwhy Vodacom acted as a platform for an unknown third party wireless service provider (WSP) to access her bank account, but did not take responsibility for ensuring that the WSP adhered to Waspa’s code of conduct.