With more than 700 responses coming in from all Global Regions, the findings show that for North American-headquartered companies, 68% are using Instant Messaging of one sort or another in their businesses. In EMEA, APAC and CALA, the number is even higher, with 77% of enterprises reporting use of IM for business purposes.
Of the companies worldwide that are utilizing Instant Messaging, use of Enterprise-grade IM heavily outstrips use of Public IM services by a 3-to-1 margin.
For companies using Enterprise IM, company-wide deployments are clearly the norm, with 71% of companies in all Global Regions choosing to make the application available to all end-users rather than select employees in specific groups or job functions.