The results of the uSwitch.com broadband awards – now in their fourth year – reveal what Britons really think of their broadband providers, from speeds and reliability, to customer service and support. The winners, as voted for by 3,000 consumers and a judging panel of eight independent journalists, were announced last night at The Gherkin in London.
Virgin Media won three of the 12 awards up for grabs, beating both Plusnet and BT to take home the coveted ‘Best Broadband Provider’ gong for a third year running. Judges and consumers praised Virgin for its superfast speeds, high levels of customer satisfaction and reliable connections.
Plusnet’s 24/7 UK-based support helped the value provider to win three trophies including ‘Best Customer Service’, while TalkTalk picked up the prize for ‘Best TV Provider’ over competitors BT and Virgin Media, thanks to its competitively priced YouView offering.
Landline-free newcomer Relish scooped the judges’ award for ‘Best Broadband Innovation’, over heavyweights Virgin Media and EE, while Netflix was named ‘Best TV Streaming Service’ by the panel of experts.
Ewan Taylor-Gibson, broadband expert at uSwitch.com, comments: “Virgin has hit upon the holy trinity of speed, cost and customer service, year after year winning over broadband users and impressing industry experts. But Plusnet is snapping at its heels with that award-winning combination of good value and top-class customer relations. Plusnet might have a smaller following than other providers, but it’s obviously a happy one.
“This is a market with plenty of room for innovation and improvement, as Relish’s award attests. The success of its landline-free broadband is recognition that the home phone is useless for so many people today.
This entry was posted in Broadband on 30 January 2015 by Ewan Taylor-Gibson.
Research carried out online in December 2014 by OnePoll amongst 3,000 broadband decision makers or bill payers. The figures have been weighted and are representative of all GB adults (aged 18+). Analysis conducted in January 2015. Speed test data was determined by uSwitch’s broadband speed testing and customer rating tool, StreetStats.