Is my old account still valid?
Our newly redesigned website launched on May 3, 2008. If you placed an order before that date and created an account during checkout, your account information is the same as before. You can login to our new website using the same account information that you used on our old website. Please keep in mind that your old order history is no longer available. Only new order information from orders placed on the new site will be available on the new websites. However, we do have records of every order ever placed. You can always contact customer service or call us toll free at 1.888.317.9237 with questions about past orders.
Orders placed on our old site are still valid and are being processed separately from orders placed using our new website. If you have questions about an existing order that was placed on our old website, please contact customer service or call us toll free at 1.888.317.9237.
Please see our Return Policy for complete details on returning an item.
If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.