How do I switch to EE Home Broadband?
Switching to EE Home Broadband is really easy. You don’t even need to contact your current provider, because we’ll take care of it all. Leave us your contact details, and we’ll get in touch when it’s convenient for you, to get your switch started.
How do I set my EE Smart Hub up?
Simply plug it in and turn it on, and you should be up and running within a few minutes. If you need a bit of help, please download the EE Virtual Support app.
How do I get a 5GB data boost on my EE mobile?
You get an extra 5GB of data when you buy a 24-month mobile or 12-month SIM only plan on EE, and take out an EE Standard, Fibre or Fibre Plus Broadband plan. Your data boost gets automatically applied to your EE mobile within 30 days.
How do I get a 20GB data boost on my EE mobile?
You get an extra 20GB of data when you buy a 24-month mobile plan on EE and take out an EE Fibre Max 1 or 2 Broadband plan. Your data boost gets automatically applied to your EE mobile within 30 days.
Who do I contact if I need help with my broadband?
Please get in touch with EE directly, by visiting www.ee.co.uk/help, or calling 150 from an EE mobile, or 0800 079 8586 from a non-EE mobile.
What download speeds are available?
There are range of speeds depending on which EE Home Broadband package you choose, and what speed and capacity is available at your home (determined by a line check). Below is a breakdown of the average download speeds offered by EE.
Is there a data cap on the broadband?
None whatsoever! Whichever EE Home Broadband package you choose, you get a truly unlimited data allowance for non-stop streaming, downloading and gaming.
Realistically, as many as you’ll need. The only limit is the number of available IP addresses, which means you can connect over 200 gadgets!
Do I have to pay an activation fee?
You may have to, if you don’t have an existing or live BT landline in your home.
If you’re taking a mobile contract out as well as Home Broadband, you’ll only be credit checked once for the mobile contract.
All Home Broadband plans are available on an 18-month contract.
Payment is debited from your bank account around 10 days after you get your first bill. To change your Direct Debit date, call EE directly on 0800 079 8586 once your Home Broadband is active.
What type of router will I get?
All Home Broadband plans include the Smart Hub router - EE’s fastest and most powerful one yet.
What countries are included with the Anytime UK & International Calls add-on?
You can cancel your Home Broadband free of charge at any time before the activation date. You also have up to 14 days to cancel after your Broadband is activated; you’ll be responsible for any pro-rata fees for your use of the service up to the point of cancellation, as well as any costs of returning equipment to EE. Please contact EE directly to cancel, by visiting www.ee.co.uk/help, or calling 150 from an EE mobile, or 0800 079 8586 from a non-EE mobile.