Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers. Auction Edge provides a suite of technologies that help independent wholesale auto auctions conduct sales and connect buyers and sellers in the online world. With 230 independent auction customers and millions of cars processed per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community.
We offer competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. If you are interested in becoming a part of our team, please apply today!
We are currently seeking an Edge Assistant (Auction Online Coordinator) to join our team in Pensacola, FL. This role functions as dealer registration for an auctions online attendees, gathers data for reporting to Sales Teams and Auction Management, and acts as sale coordinator for additional online sales opportunities.
Learn and document the auctions basic information.
Study and document the auctions online history - create a baseline.
Compare the auctions online venues to auction system to verify that all vehicles and respective photos appear; resolve issues that arise with sale setup.
Use auctions marketing materials to make necessary promotional updates to their online sale events.
Verify functionality of online sale product on sale day prior to sale; resolve issues or escalate as necessary, following through to resolution.
Assist dealers via chat, phone, and email with online attendance issues as necessary.
Create and follow through on tickets to track issues and communicate with dealers and auction.
Analyze, resolve, and report on required stats related to online attendance and sales.
Analyze and build reports of online sale opportunities immediately following the sale.
Consistently communicate with designated auction staff.
List vehicles for sale to online venues; sell the vehicle in the auction system when purchase request is submitted by dealer.
Perform other tasks related to this area of work as necessary.
High School Diploma or GED equivalent required. Bachelor’s degree preferred.
Working knowledge of Windows Operating Systems and common Browsers (Chrome, Firefox) required.
Experience using computer hardware and software required.
Ability to communicate effectively, courteously, and professionally to internal and external customers required.
Ability to listen actively and take on new information from customers, peers, and management required.
Ability to effectively analyze and resolve problems, implementing countermeasures when necessary required.
Ability to focus on tasks at hand, prioritizing and re-prioritizing as necessary required.
Ability to work independently with given instructions as well as with team members required.
Ability to communicate opportunities for improvement in processes as observed required.
1+ years of auto auction operations experience highly preferred.
Sales experience preferred; automotive dealer sales experience highly preferred.
Working knowledge of Auction Edge systems highly preferred.
Working knowledge of iSeries/AS400 systems preferred.
2+ years of work experience in customer service role in an unscripted customer-facing environment preferred (technical service highly preferred).
3+ years of problem solving/troubleshooting experience preferred.
Bilingual (Spanish / English) communication skills preferred.
Some travel may be required (up to 25%).
We are currently seeking a Learning and Development Specialist to join our team in our Statesville, NC, Pensacola, FL, or Spokane, WA office (or remote in Atlanta, GA). The Learning and Development Specialist will support organizational strategic planning as a subject matter expert in the analysis, design, development, management, delivery, and implementation of Auction Edge training programs. The Learning and Development Specialist is responsible for the design, development, delivery, and lifecycle management of training development, content creation, and coordinating the delivery of approved training materials to Auction Edge’s workforce and customer base.
Work with leadership to identify training programs that drive employee retention and provide technical knowledge to employees and customers.
Design and develop mixed-media based training programs and solutions; job-aids, videos, eLearnings, etc.
Deliver virtual training in partnership with SMEs.
Oversee implementation programs and manage operational aspects of assigned programs, including organize, manage, control and direct all activities for the program.
Liaise with program stakeholders, manage resources within the learnings and manage the design, development, and delivery of the program from initial concept through to execution.
Assess employee and customers issues and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives.
Implement and streamline consistent processes across all learning opportunities.
Ensure continuous alignment of scope and strategic business objective and make recommendations to modify training programs to enhance effectiveness toward business result and strategic intent.
Regularly communicate progress, issues and risks to management stakeholders.
Lead and/or assist with special strategic initiatives.
Compile statistics, evaluates data, and present recommendations to stakeholders for strategic training planning.
Trains subject matter experts to conduct key specialized training within areas of expertise.
Work with, develop, coach, and mentor SMEs, installers, and trainers to ensure there is a consistent training approach, look, and feel.
Establish credibility as an internal thought leader on strategic and business issues.
Up to 35% travel required.
General understanding of basic training design concepts from analysis-to-development-to-delivery.
General knowledge of adult learning theory best practices and concepts as they lend towards the development of training materials.
Ability to work with Subject Matter Experts at all levels within the organization to help interpret complex data/information and distill it into concise and training materials; documents, job-aids, videos, eLearning, etc.
Demonstrated experience managing or facilitating programs.
Proficient in Google Suite and Microsoft Office Suite products.
Proficient in the utilization of standardized ‘authoring tools’ such as: Captivate, Articulate, etc. and/or proficient in video/media editing tools such as Camtasia, Vegas, iMovie, Adobe Suite, etc.
Experience with web-based delivery tools, like WebEx or Zoom.
Manage day-to-day activities of multiple assigned projects, communicate status updates and proactively identify changes in scope of work to ensure appropriate planning measures are taken to assess impacts of scope change.
Support delivery of training and incorporate critical feedback.
Ability to give and receive feedback.
Strong working knowledge of instructional design and experience with training needs analysis.
Undergraduate degree or four years of work-related experience and/or equivalent combination of education and experience.
Broad knowledge of training methodology that enables the application of principles and techniques stakeholders and audience; included, but not limited to ADDIE, SAM, etc.
A minimum of five years of training and/or education experience.
Passion for storytelling, conceptualizing fresh ideas, and translating market insights into compelling pitches.
Strategic training theory applied to tangible business plans.
Proficient with the Adobe Creative Cloud suite (Photoshop, Illustrator especially, and video editing packages).
Automotive industry/automotive remarketing background is highly desired.
Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth. Relocation assistance is not offered.
We are currently seeking an IBM iSeries System Engineer to join our team in Statesville, NC. This position is responsible for the overall health and maintenance of auction IBM i servers and internal servers used for development and testing by Auction Edge employees, and will perform tasks required by the IBM sales representative of an IBM business partner including managing the relationship between IBM, IBM authorized Distributors, and Auction Edge.
Diagnose problems to determine cause (e.g. hardware, software, or user error); involve IBM or Auction Edge customer service in problem resolution if necessary.