Buy 1 Get 1 Free Promotion will run until 11.59pm AEST 6th January 2018. Add any 2 products to your cart and get the product of lesser value free. Available on all products.
Two complimentary samples can be selected with every Soak order. Customers must select samples during checkout and MUST select [ADD TO CART] for the items to be added to their order and a purchase must be completed. Please note that samples will not be included in any order if they are not added to the cart by the customer. We cannot guarantee that the sample of choice will be available at time of ordering. We reserve the right to change the sample choice dependent on availability. Samples are not available with Gift Voucher purchases.
If you are not completely satisfied with your order, that’s ok – you have up to 16 days from the date of purchase to return your product, subject to the below.
Only items purchased on the SOAK Superfood Skincare website can be returned to soakskin.com for refund or exchange.
If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase. The returned item must be unopened and in its original saleable condition.
You are responsible for the shipping and additional postage charges.
If you have received an incorrect order please contact us on 1300 038 429 or at info@soakskin.com as soon as you can with your order number and details of the incorrect or damaged product.
SOAK Superfood Skincare is proud to offer international delivery to our overseas customers. NOTE: We no longer ship to Europe (including UK).
NEW ZEALAND: AUD $30 flat rate for all orders. Please allow 5 – 7 working days for delivery.
ASIA & PACIFIC: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery.
NORTH AMERICA: AUD $39 flat rate for all orders. Please allow 6 – 10 working days for delivery.
SOUTH AMERICA: (excluding Peru) AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery.
EUROPE (NON EU): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
AFRICA: AUD $45 flat rate for all orders. Please allow 6 – 10 working days for delivery.
Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder). It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@soakskin.com should you require further details regarding your order or its delivery.
SOAK Superfood Skincare collects personal data for the sole purpose of processing your order and to provide updates of upcoming new products and launches via a newsletter. You have the option of not subscribing to the newsletter should you wish to do so.
We will never sell or provide these details to any third party organization without your written consent. You will not receive any unsolicited mail as a result of you ordering from SOAK Superfood Skincare.
By submitting information to SOAK Superfood Skincare you consent to the collection and use of this information by SOAK Superfood Skincare and Australia Post in the fulfillment of your order.
The SOAK Superfood Skincare website has been designed to protect any personal information collected online from unauthorized access.
We expect you to maintain the confidentiality of your username and password for your SOAK Superfood Skincare account and you have the opportunity to update your personal information by logging into your account.
SOAK Superfood Skincare may, from time to time, use technology to track buyer behavior and site analysis. This information is used to assist strategic development and audit usage of the site.
Unless otherwise stated all rights, including copyrights, content, text and graphics of the SOAK Superfood Skincare website are owned and controlled for these purposes by the Vanity Group Pty Ltd.
You are not permitted to copy, broadcast, download, store, transmit, show or display in public, adapt or change in any way the content of these SOAK Superfood Skincare pages for any purpose whatsoever, in any medium, without the written permission of the Vanity Group Pty Ltd.
SOAK Superfood Skincare has put a number of protections in place to ensure that your transactions are extremely safe and that your information is secure.