Didn't really have to deal with cust serv so I guess average. Only complaint is the package showed up a day earlier than I requested.
I was very pleased with selection, pricing & delivery plus the flexibility of the customer service dept. I would recommend you highly.
Love it! Just fix the letter count maximum allowed on the ordering site.
Shipping was the problem in my situation. Very disappointed that gift took so long to get to recipient.
It was very easy to send this birthday cookie to my son in tennessee. it arrived as ordered in perfect shape!