I'm building a custom pre-chat form that I'm using with a snap-ins chat deployment. I am using it in a Salesforce community and everything works great except I have no way of sending specific cases that I want to attach to the transcript and to display to the agent. I know exactly how to do this using the code snippet route, but since the chat is being used in the community there is no way to access any of the embedded_svc information because of locker service. I tried making a visualforce page and using the snippet, which allowed me to access embedded_svc, however it broke the chat altogether. Any ideas for how to pass an existing case ID to the chat so that it shows the existing case instead of making a new one? I've tried at least ten different ways to do this, but all have failed. Thanks everyone in advance.
I found the answer here: Include static resource with ltng:require as it is I knew that locker service was causing all of my issues, but had no idea that switching to API version 39 or below would solve my problem. It worked!!
Were you able to use both Custom Pre-Chat Component Sample Using Aura and Snap-Ins Chat Code?
https://resources.docs.salesforce.com/214/latest/en-us/sfdc/pdf/snapins.pdf Able to customize your snap using embedded_svc?
If so, would you mind sharing some example code, or approach on how to do it?
Not the answer you're looking for? Browse other questions tagged community custom form pre-chat chat or ask your own question.
Live Agent, What is the correct syntax to create a case from the pre-chat form?