ServiceDesk+ is facility management software that provides ITIL services desk and asset management tools. The platform allows users to create and publish service catalogs, conduct issue analysis and implement IT ticket workflow automation.
The software enables businesses to integrate social media channels, generate a solution knowledge base and utilize custom SLAs with four hierarchy levels. Additionally, the platform allows companies to configure business rules in order to manage incoming tickets, automate ticket dispatch based on agent skill sets and improve IT help desk management.