Trained 100 employees in building competency models to support the state’s efforts to create models for all state jobs.
Developed their three level management competency model for all leadership positions in the company. Also worked with internal technical experts to identify the technical competencies applicable to all engineering positions. Identified core competencies for individual contributors and created a three level competency model for use with those positions throughout the company. Provided an in-house workshop to train the company’s people in building competency models and then provided guidance and assistance in developing the project plan to develop their first model.
Developed a customized competency dictionary for use in building competency models, several alternative approaches, and a customized set of data gathering and data analysis tools for use in building competency models.
Helped internal staff conceptualize and define a set of technical competencies to be used in Sales and Marketing areas. Identified a set of leadership competencies to be used in assessing middle and senior leaders. Based on the competencies, developed and administered a 360° multi-rater feedback instrument and held feedback sessions with leaders who had been assessed. Revised their existing leadership competency model into a simpler model, which identified expected behaviors for each management level, as well as providing positive and negative indicators of each competency.
Developed competency models for their call center supervisor and manager positions.
Trained internal people on data collection and building competency models, and worked with them to scope out and develop an approach to create their first model.
Developed their global competency framework (dictionary), which was used to create competency models for all jobs in the company worldwide. Customized Workitect’s Resource Guide to correspond to the organization’s competencies.
Acosta Sales and Marketing Co.
Ruben Decoud, Mary Kay Inc.