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We were very satisfied with all aspects of their service. The technician, Chris, was extremely polite, knowledgeable about water systems, very professional, and was patient about answering our many questions. He changed the sediment filter and tested our water at the end of the visit to be sure everything was right.
I thought charge for service was a bit much for extent and of work performed. Probably took 20 min. However, when trying to figure out source of crystals, plumber found a screw under bottom of tank which had slowly been working itself through bottom. For many months, a very small leak had been producing the crystals - then a day or two before plumber's arrival, a clear flow of water had caused a significant drop in tank level. Company told him to replace tank at no charge.
The delivery was on time, the bags were stacked neatly next to the water softener, and I'm a happy customer.
For a very little more than the big box stores charge per bag, I didn't have to carry 800 lb of salt. This service is a great value, and I plan to use it again. The Salt Man doesn't require a service contract: just call and tell him how many bags and what kind of salt you need, and he'll deliver. The price per bag decreases as the quantity increases, so plan to get 20 or more bags at a time.
I've used these guys for years, so when I moved into a new house last winter, I had them do install a new system at my new house. They are great to work with, very nice and professional guys. They installed all my new gear in January this year. Since then we've had a few minor issues, and every time they are extremely responsive and have covered any eventuality under warranty. Any time I have a problem, they have always gone way out of their way to make it right, right away.
Can you give a grade better than A++?
The owner of Integrity Water Solutions was punctual, informative and courteous. He was able to walk me, a neophyte, through the operation of all parts of the water treatment system with tips and suggestions for maintenance and improvements. Most importantly, he diagnosed my problem and was able to quickly resolve it.
Without a doubt, I would use Integrity Water Solutions for necessary work and for someone to whom I could rely upon for a referral to another person/company for just about any type of work.
Chris came out and took out the old sump pump and replaced it with a much better one. He explained how the new pump worked and why it was much better. Chris went on to check my water softener system and after looking at it, he told me that it was an older system that he didn't recognize or was able to identify. He told me that I was better off replacing it with a new one, which I know I would love to do, but I explained to him that I just need it to work better than it has been and that I don't have to money to replace it right now. Chris agreed to take a closer look and as he was taking the system apart to check it, he cleaned out its parts. The hoses in the system were almost completely clogged up with iron particles that come from my well water. Once Chris cleaned out the system, he showed me how right away, the flow of water and the suction were so much better. He made other recommendations in how to help the system work better by buying better salt, plus he asked me to run a backwash several times after he left in order to completely clean out the system.
Chris worked fast but thoroughly. He was nice and explained everything that he did as he did it.
Chris charged me exactly what I was quoted by Alpha Plumbing and left out the charge for cleaning out the water softener system.
This vendor had been servicing my residential well water and irrigation systems for some time. At one point the technician informed my spouse that external pipes had to be replaced - at a cost of nearly $2,000 - and that there were additional problems that could not be determined until after that work was performed. He then added that the problems were so serious that there was a potential RISK OF DEATH to our family. Based on this bizarre combination - needing to do expensive work that would then lead to an indeterminable additional expense - and the claim of potentially fatal consequences of not doing the work - I contacted the manager who repeated the claim but then when pressed for additional details, was evasive and only sent a chapter from the state plumbing code on how valves are supposed to be done. As a trained epidemiologist I found the claims of potentially lethal consequences to be quite beyond the pale, especially when these claims happened to be made in combination with an expensive proposal for open-ended work that would require unspecified additional work after a first phase was completed, I obtained two additional professional opinions who concluded that the claims were untrue and just sales hype.
I could never trust a provider who is entering our premises on a regular basis and who makes very serious warnings to personal health and safety as well as care of the landscaping that, upon independent review, appear to have been false or greatly exaggerated. Their services were terminated.
Art and Mike are very responsive and easy to work with. I've found them to be far superior to other local companies that do the same service. I've used them for several years now and never been disappointed. I would not hesitate to recommend them to anyone needing water softener work.
They have been very reliable. I like talking to them and the service feels very personable. The men who come out are also wonderful. The whole service is very personable and I have been very happy with them.
They are the best. We have used them for a quite a few years, maybe 10+ years. They come out whenever you call them. Everyone I’ve ever talked to has been great, but especially Barb. She does dispatching and office work, including billing. Whenever we have a problem, which isn’t often, she would make sure we were taken care quickly. Their pricing is competitive and we have compared. All in all, they are very good. I have nothing bad to say.