If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Lifecycle Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. NOTE: This course will earn you 21 PDUs.
The target student is any IT professional who works in IT service support and delivery, including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.
You will: •	Describe the history and basic concepts of ITIL. •	Describe Service Strategy in the IT Service Lifecycle. •	Describe Service Design in the IT Service Lifecycle. •	Describe Service Transition in the IT Service Lifecycle. •	Describe Service Operation in the IT Service Lifecycle. •	Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. •	Describe Continual Service Improvement in the IT Service Lifecycle.