In a world where technology is becoming the preferred way of communication, whether it be via email, text, social media interaction or – for many of us – CRM systems, it helps to know how this platform helps engage clients and business alike.
I mean, the clue is in the name ‘Customer Relationship Manager’ (CRM). It helps businesses not only build but maintain a good working relationship between their accounts and their clients, all with the ease of it being in one place. There are no files in drawers, tabs on spreadsheets for different customers, thousands of documents on your desktop for each individual client. CRM keeps everything simple and tidy and most of all, it’s effective.
Here are 25 vital facts & stats for your CRM.