1. From the select a carrier screen please press the options button.
2. Page down twice to connect data centre.
4. Select Change PB Number.
5. Note down the number that is saved then delete this and put the new number in ‘08459122401’.
If you are still experiencing problems, call us on 01543 572776.
2. Press the Page Down key twice and select display message “Connect Data Centre”.
1. You should use an analogue line with multi-frequency code. If necessary the cable can be temporarily plugged into your fax machine socket.
3. The machine cannot use a VoIP system – only a standard analogue line, through PC Meter Connect or through LAN.
Watch this video https://youtu.be/yTDbBaGmXuk, or follow the instructions below, to learn how to connect to the Pitney Bowes Data Centre using the USB LAN Kit with a Local Area Network (LAN) that has internet access.
Note: Connecting via LAN eliminates the need for an analogue phone line connection and provides a faster transmission speed. Review the DM Series LAN Connection Setup Guide for networking details.
1. Turn the power off using the switch on the back of the machine.
2. Connect one end of the Ethernet cable into the USB LAN adapter and the other end into the wall outlet or router.
3. Plug the USB LAN adapter into the USB port.
4. Turn the power on using the switch on the back of the machine.
5. Once the meter powers up, press the Options key.
6. Press Page Down twice.
7. Select Connect Data Centre.
a. If you are using a dynamic IP address, select Automatically.
b. If you are using a static IP address, select Manually. Consult with your IT department for the correct address.
10. Press the Home key.
a. Press the Add Postage key.
b. Select Check PBP Balance. If postage totals display, the installation is complete.
Note: The adapter can stay connected.
12. When the meter prompts to Add Postage, press No to return to the Home screen.
The meter is connected via LAN adapter (USB-to-Ethernet), but fails to communicate with the Pitney Bowes data server.
LAN (local area network) issues can be caused by an issue with the settings, the physical connection, or a firewall problem.
However, often all that is required is a reboot of the meter, before attempting once again to make a connection.
There are several troubleshooting options for resolving LAN connectivity issues.
1. Turn the power off with the power switch (or remove the power cable from the back of the meter).
2. Wait for the display to turn off.
3. Wait one to three minutes.
4. Power the meter back up.
5. Once the meter has initialized, attempt a connection (for example: a balance enquiry or top-up).
1. At the back of the meter, check that the green LED lights located on the USB-to-Ethernet adapter are visible within one minute of turning on the meter.
2. Either the 10 or 100 LED indicators should be on (solid green). This indicates the connection’s data transfer rate.
3. If no transfer rate is indicated (no 10 or 100 light), make sure that the LAN cable and LAN adapter are plugged in firmly.
4. Turn the meter off using the switch.
5. Move the LAN adapter to the other USB port.
6. Repeat steps 1 – 3 using the other USB port.
Note: Make sure that the meter is not connected to a phone line or to a computer with PC Meter Connect installed while using LAN.
7. If the LEDs are not lit, verify that the other end of the LAN cable is plugged into a router or wall port.
8. If the cable is plugged in, try a different cable.
9. If, after a new cable is installed, there are still no lights, contact Technical Support.
2. Press Page Down twice.
Note: After changing the LAN settings, reboot the system.
7. Set the IP address (IP), Subnet (Sub) and Gateway (Gwy).
Note: IP settings will be provided by your IT department.
Note: After changing LAN settings, reboot the system.
Note: Proxy support availability may depend on the software version on your meter.
a. Select “Enable Proxy” to turn proxy support on or off.
b. Select “HTTP Settings” to set the HTTP proxy address, port, user name and password.
c. Select “HTTPS Settings” to set the HTTPS proxy address, port, user name and password.
d. Press Page Down and select “Exclusions” if any proxy exclusions need to be set.
6. Select either “Primary DNS server” or “Secondary DNS server”.
8. Enter the DNS server.
Note: To enter a decimal point (.) press the 1 key four times.
9. Select “Set the New Value”.
Make sure that your firewall is configured for all of the requirements. See the DM Series Lan Connection Setup Guide for details.