Crystal Gears supports recording of almost all VoIP telephones. CG VoIP installation consists of installing the CG software application on your computer and connecting the interface module (CG VoIP Box) to the network switch, phone base, and PC NIC card, or for recording IP softphones and some VoIP hardphones, like Cisco 7970, 7941 and Yealink SIP phones that support the "Span to PC port" feature, no interface model is needed.
Full call information support: caller ID, called ID, call direction, etc.
When using softphone, or hardphones that support the "Span to PC port" feature, the CG VoIP Box is not needed. Full call recording information, voice and data, will be captured with the appropriate software license.
The CG VoIP Box is used to record VoIP hardphones. This recording scenario allows full call recording information, both voice and data, to be captured.
To learn more about VoIP recording with Crystal Gears or any of our other recording solutions, please contact us today.