"The (in)Patient Experience" blog is a grassroots effort by a hospitalist physician to stimulate communication and actions that foster provider and employee engagement in the patient experience.
The intended audience is healthcare providers, hospital workers and hospital administrators, though much of the content will be relevant to all health care settings. I encourage everyone to share the blog's content for the purpose of promoting the patient experience mission.
I will focus on stuff that all of us can learn to offer in unlimited supply: compassion, engagement and leadership. It's only through our generosity in these measures that we can provide comfort and assurance to those under our care. And to each other. Ultimately, a focus on these emotional commitments will provide our patients and colleagues with a superior experience and improved outcomes by virtually any measure.
Please share your successes or challenges that relate to the opportunities we have to improve the patient experience with the human spirit. Every effort counts and will be celebrated on these pages (See the “Celebrate” tab). Send an email or leave a comment and share your wisdom. Thanks for jumping in!