improved customer experience and efficiency through continuous improvement in her role as leader of service operations at Farmers. In her new position, Fernandez will report to Dailey.
Kappler joined Bristol West in 2003 as a product manager, and has been a key member of the Bristol West team throughout its 10 years as part of the Farmers enterprise. He will report to Steve Boshoven, president of Foremost Insurance.
“Farmers Insurance®” and “Farmers®” are tradenames for a group of affiliated insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance is proud to serve more than 10 million households with over 19 million individual policies, across all 50 states, through the efforts of more than 48,000 exclusive and independent agents and approximately 21,000 employees. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.