Need to pay for your Primo products? Find out how you can do this below.
When can you expect your first invoice from PrimoWireless?
New customers receive a part monthly (pro-rata) charge on invoice at the time of connection and thereafter are aligned with our normal billing cycle. For the majority of customers the billing cycle begins 1st of the month* with payment due on the 20th/21st of the month, invoices are delivered by email. Data plans are charged monthly for the current month and data overage is in arrears i.e the previous month. Call charges for Primo Phone plans cover the cycle 19th - 18th of a month, charged the month following.
Install fees, Routers, Point to Point links etc are to be paid prior to connection/install, you can pay by EFTPOS, Credit Card or Internet Banking, either over the phone, at our office or on the day of install with our onsite technician.
To set up a direct debit, download and print the PrimoWireless Direct Debit form found here.
Payments are made from your bank account on the 19th of the month or 5th of the month for RBI customers (or next business day if it falls on the weekend or public holiday).
PS - DO NOT scan and email the form as we need the original signed copy, thanks.
Credit/Debit card payments can be made 24/7 via the online customer Primo Portal log in here.
Please make sure to use your account number as the reference so we can match it to the correct account!
Payments made by cheque are no longer accepted.
PrimoWireless Ltd is GST registered and our GST number is 100-738-775.
Missed a payment? Overdue Account?