Click&Pledge offers complimentary installation, post-installation, and upgrades of its Salesforce applications to ensure that your organization is initially configured correctly. This applies to both Donor Management (aka Payments as a Service) and C&P Events.
Although Click & Pledge provides complimentary installation, a Click & Pledge app must be installed before your Salesforce instance can authorize access to us. Please install the Click & Pledge Payment Class Library from the AppExchange as a first step.
The Click & Pledge Payment Class Library is a required app for all other Click & Pledge apps in Salesforce.
You must give Click&Pledge permission to login and make these changes on your behalf.
In the row for 'Click & Pledge Support' choose an Access Duration, 1 week recommended.
To ensure applications are installed in the correct instance of Salesforce, you will need the Salesforce Organization ID.
In Salesforce, click Setup (in Lightning, the gear icon) in the top right corner.
Start typing 'Company' in the Quickfind textbox in the left column, and choose 'Company Information'. Do not hit enter. You may also navigate to Company Information under 'Administer'.
In the right column, find Salesforce Organization ID. Copy this to a place you can reference in the next step.
Notify Click & Pledge to install or upgrade the application.
In the top right corner, click to login or to set up a new account for the forum. This is not the same as your Click&Pledge Administration, this account is for the forums only.
Under Salesforce, click to open the 'Salesforce Upgrade Assistance' Topic.
Add a title to your post and ask to have Click&Pledge applications installed. Include your Salesforce Organization ID (e.g. 00D410000005nx4), indicate that you have already granted login access, and whether you would like Donor Management (Payments as a Service) only installed, or both Donor Management (PaaS) and Events.
Note that Salesforce instances vary in how they are displayed, and navigation may be different in your instance. Refer to Salesforce articles on Grant Login Access, and How to locate my Salesforce Organization ID for more assistance.