1~2 years in a medical setting or equivalent.
2~3 years of customer service experience in a high volume, multiple task, high stress environment.
Experience handling difficult callers, customers and patients.
Basic knowledge of managed care and commercial insurance.
Basic knowledge of medical terminology and billing and coding practices.
Demonstrates excellent ability to establish and maintain effective personal relationships.
Comprehensive ability to conceptualize and follow office policies and procedures.
Able to function in a high~volume, multiple task environment producing quality work.
Able to work independently and problem solve.
Strong interpersonal and telephone communication skills.
None Demonstrates tact and good judgment.
Mature, motivated, decisive and flexible.
Ability to work in a diverse professional and patient population.
Ability to work under stressful conditions and with demanding customers.
To provide efficient and quality work, excellent customer service and physician and practice support through a variety of office duties. To maximize practice revenues by following appointed hospital policies and procedures. Responsibilities include: appointment scheduling, appointment registration, review of encounter forms for compliancy and accuracy, billing cycle functions, medical records, filing duties and other prescribed projects.