Systems of electronic QMATIC queue are a simple solution to the complex problems of optimization of customer service in different types of organizations. Such systems are becoming increasingly popular among companies around the world, who are fastidious to the quality of service to its customers. On one hand, for the institutions and the organizations that implement it, they can solve the problems of queue management and distribution of loads on the personnel, and on the other hand, they improve the service for their visitors. By monitoring the queues, you raise the prestige of the company and significantly simplify the work of your employees.
ES «DOGRULYK», being the official partner of Qmatic, offers complete solutions for the installation of electronic queue systems of different “turn-key” complexity on the basis of equipment that has been manufactured by the world leader in this field.
hardware warranty and software support for 12 months.
In the service hall, the visitor chooses the service of his interest or a department on a touch screen terminal (kiosk) and is registered in the electronic queue. Having received the ticket with the number of registration and reference information (place and time of the service, the approximate waiting time, etc.), the visitor waits for its call by the registration number, which will appear on a special board of electronic queue. At the same time, he can estimate the time until his call and comfortably spend this waiting time doing other things. Seeing his number, he comes up to the window or to a desk operator, the number of which is displayed on the Main monitor. Thus, “Electronic Queue”, the traffic management system of users, organizes and distributes the visitors, eliminating a chaos and an uncertainty in the service hall.
the implementation of multipartite services’ algorithms becomes possible (with the need to visit multiple “windows”, and making several successive actions).
an overall improvement in the quality of work in the office.
electronic queue system can be scaled and continuously be updated without significant financial costs.
Electronic queue – it’s easy!