The typical complaint is that the scheme member signs the customer up to the fibre service with an indicative commencement date. This dates passes with no service being connected, and eventually the lapse of time brings the customer to the TDR.
It appears that the scheme members rely on connection dates provided by the fibre installation companies. The installation companies do not then complete the work on time. There may be other causes.
The complaints thus far involve seven scheme members, so this is an industry-wide issue.
Our advice to Scheme members is not give undertakings regarding the connection date if they are unable to ensure that the service will be provided on the stipulated date. They should avoid creating expectations that might not be met.