We booked a Toyota Corolla sedan and was given a Hyundai hatchback instead. The car is quite small to accomodate the luggage of 4 people.
Getting the paperwork done was very quick and straightforward. Car delivery to the pick up point took 10-15 minutes longer - but the counter staff kept me appraised of what was going on.
Easy online booking process and pick up. Lovely car in as new condition.
The ground staff was very friendly and helpful. I was upgraded to a bigger vehicle, as the one rented was not available. The car unfortunately was not in the condition I expected it to be in: - I was told it would be perfectly fine - It was scratched and bumped - It was dirty outside and inside (full of sand and dust) - We found it with the backseats were reclined - Two of the head-rests for the backseats were missing - It seems the car had not been checked and cleaned after the previous rental The Europcar customer service was unfortunately neither very responsive nor helpful.
Your counter staff had done a good job.
Staff were to busy flirting with each other so they didn’t talk us through the car or explain very much.
The car was very expensive. Taking a longer period (2 weeks) we thought we would get a better deal. The insurance they tried to sell us at pick up was also grossely overpriced.
Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Like: Fast, efficient with a friendly service.
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition.
Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
Like: Car were in good condition. Clean and well maintained.
Service code: 2276194111 | © 2019 Easy Tour International Ltd. All rights reserved.