Efficient and compliant Contact Centre solutions from Wavenet.
Your business is unique. You face unique problems which require unique fixes.
As an integral part of an organisation you need Contact Centre solutions that combine disciplines, streamline services and enable your business to be brilliant.
Wavenet simplifies call centre operations using technologies that seamlessly integrate with existing IT infrastructure, deploying them reliably across multiple locations. From entry level applications, to multi-agent, multi-media cloud-based solutions, we can help.
Whether you have a small contact centre with a few agents or a large, multisite centre in need of multimedia capabilities, Wavenet can provide you with a contact centre solution helping you help streamline business operations and boost customer satisfaction.
Take advantage of call control at any time with online access to divert calls during work hours, out of hours and weekends.
We keep an eye on emerging technologies to ensure our Contact Centre solutions keep you in front of your competitors.
Access call stats with ease.
Real-time monitoring of your incoming calls from a single platform. If you can measure the data you can improve your processes.
Quick & easy agent control.
Staff can login to the system at any time, and you can audit their calls.
We’ll work with you to ensure your Contact Centre solutions meet your business needs, both now and in the future.
Enjoy the backing of an exceptional support team, providing guidance from day one, whenever you need it.