As a Front Desk Agent, you are responsible for a professional, yet personal and efficient check-in and check-out for each guest of the Hotel. Process all payments according to established resort requirements. Provide information to any guest or visitor inquiries in person or via the telephone. In addition, he/she is expected to complete daily checklists and practice aggressive hospitality and courtesy at all times.
Experience using Microsoft Office and general computer operations required. Prior experience with ONQ preferred.
Must be able to multi-task and display ability to recognize that the guests' interests and needs are always primary.
Ability to handle multiple lines while maintaining efficient operation.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs.
All employees must maintain a neat, clean and well-groomed appearance per Chesapeake Hospitality Standards.