All orders will be processed on receipt of full payment and be despatched within 10 working days.
If a product fails to satisfy please return it with the original packaging stating your concerns. We will investigate it and aim to resolve any issues mutually.
When you share personal information with us, that information will be used only in direct connection with the purpose for which it was provided. If you ask for information, make a purchase, send a subscription, that's what you'll get – you won't find yourself on a new mailing list or subject to sales contacts. If we think it would be useful to you to make additional use of your data, we will specifically ask.
We will not share your data with a third party unless we specifically ask your approval. No opt-in, no transfer. While we may hold or process your data at various places, at all times the management and handling rules under our Code of Practice will be applicable to your approval. No opt-in, no additional use. Ensure that these same commitments still apply; the only exceptions to this being in response to a court order or other legal obligation.
We won't keep your data longer than we need to. When its purpose has been fulfilled, it will be deleted confidentially and totally.
If we need to keep your data for the long term, we will provide a method for routinely validating and confirming that the data is accurate and will work with you to achieve this.
Your Personal Data will be secure. If you want to know more about Hampstead’s security policies, mail us at info@hamspteadtea.com. Or call us on +442074319393.
To complete your return, we require a receipt or proof of purchase & a picture showing the damaged product/s on delivery.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hampsteadtea.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@hampsteadtea.com and send your item to: Unit 10 TORC, Chippenham Drive, Milton Keynes, BKM, MK10 0BZ, United Kingdom.
To return your product, you should mail your product to: Unit 10 TORC, Chippenham Drive, Milton Keynes, BKM, MK10 0BZ, United Kingdom.