Personal information means any information, recorded in any form, about an identifiable individual. Personal information does not include anonymous or aggregated information. Anonymous or aggregated information is information that cannot be associated with or traced back to an identifiable individual.
Except where permitted or required by law, EOS USA will endeavor to obtain the consent of each individual and/or company providing personal information to EOS USA for the collection, use or disclosure of such personal information by EOS USA.
EOS USA is a privately-owned company specializing in providing its clients with various customer service and receivables management services.
Therefore, EOS USA owes a duty of care to its clients and, by extension, to our clients’ customers. The information to which EOS USA is granted access by its clients is of a highly confidential nature, as is the information that is acquired during the conduct of its business activities. For these reasons, EOS USA has developed and applied specific privacy and confidentiality policies in order to manage and safeguard this information.
Each of our employees is responsible for maintaining the confidentiality of all personal information to which he/she is granted access. When they join EOS USA, employees are informed of their responsibilities with regard to privacy and required to sign a confidentiality agreement binding them to these responsibilities. In addition, all employees are required to review and confirm their understanding of the Fair Debt Collection Practices Act (FDCPA), the Federal Information Security Management Act (FISMA), the Fair Credit Reporting Act (FCRA), The Gramm-Leach-Bliley Act (GLBA) and applicable state regulations and other regulatory guidelines.
EOS USA continually coaches and trains our employees with respect to ongoing compliance and developing issues in the realm of privacy and confidentiality. As a condition of employment, EOS USA employees are required to conform to these policies and procedures.
EOS USA considers privacy and the protection of confidential information to be a cornerstone of its business practices. EOS USA will continue to develop, review and monitor its policies and procedures to ensure compliance with all applicable legislation, customer requirements and general common sense, and commits to treating the individuals whose information has been entrusted to EOS USA with care and dignity.
 Any reference to EOS USA is to include all business units and subsidiary operations. Any reference to customers means EOS USA’s customers and/or our clients’ customers.