we had angry customers in the drive-thru who yelled at lori because it took her almost three minutes to get their six-drink order out to them , then a snotty kid threw his hot chocolate on the ground because it had whipped cream-seriously , what kid does n't like whipped cream ? -and his mom demanded we make him another for free , even though she 'd never mentioned anything about the whipped cream before i 'd made the drink .