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# UMass Lowell College of Management

63.371 T. Sloan

## Forecasting Example Problems with Solutions

1. The Instant Paper Clip Oce Supply Company sells and delivers oce supplies to companies, schools, and agencies within a 50-mile radius of its warehouse. The oce supply business is competitive, and the ability to deliver orders promptly is a big factor in getting new customers and maintaining old ones. (Oces typically order not when they run low on supplies, but when they completely run out. As a result, they need their orders immediately.) The manager of the company wants to be certain that enough drivers and vehicles are available to deliver orders promptly and that they have adequate inventory in stock. Therefore, the manager wants to be able to forecast the demand for deliveries during the next month. From the records of previous orders, management has accumulated the following data for the past 10 months: Month Orders Jan. 120 Feb. 90 Mar. 100 Apr. 75 May 110 Jun. 50 Jul. 75 Aug. 130 Sep. 110 Oct. 90

a. Compute the monthly demand forecast for February through November using the naive method. b. Compute the monthly demand forecast for April through November using a 3-month moving average. c. Compute the monthly demand forecast for June through November using a 5-month moving average. d. Compute the monthly demand forecast for April through November using a 3-month weighted moving average. Use weights of 0.5, 0.33, and 0.17, with the heavier weights on the more recent months. e. Compute the mean absolute deviation for June through October for each of the methods used. Which method would you use to forecast demand for November? Solution: a. The naive method simply uses the demand for the current month as the forecast for the next month: Ft+1 = Dt . So for February we would have FFeb. = DJan. = 120. Similarly, FNov. = DOct. = 90. See the table below for the other months. b. For a simple 3-month moving average, we take the average of the previous three months demand Dt + Dt1 + Dt2 . Since we need at least three months to as our forecast for next month: Ft+1 = 3 compute the average, and we only have data beginning in January, April is the earliest month for 100 + 90 + 120 DMar. + DFeb. + DJan. = = 103.3. The which we can compute the forecast: FApr. = 3 3 forecasts for the other months are reported in the table below. c. The 5-month moving average is similar to the 3-month moving average, except now we take the average of the previous ve months demand. We start with the forecast for June (since we need DMay + DApr. + DMar. + DFeb. + DJan. at least ve months worth of previous demand): FJun. = = 5 110 + 75 + 100 + 90 + 120 = 99.0. The forecasts for the remaining months are computed similarly, 5 and the values are reported in the table below. d. Simple moving averages (like parts b and c above) place an equal weight on all of previous months. A weighted moving average allows us to put more weight on the more recent data. For a weighted 3-month moving average we have Ft+1 = w1 Dt + w2 Dt1 + w3 Dt2 . (Note that the weights should add up to 1.) Using the weights specied in the question, the forecast for April is computed as FApr. = 0.5(DMar. ) + 0.33(DFeb.) + 0.17(DJan. ) = 0.5(100) + 0.33(90) + 0.17(120) = 100.1. Forecasts for May through November are reported in the table below.

Spring 2007

Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov.

## Naive Method 120 90 100 75 110 50 75 130 110 90

3-Month Moving Avg. 103.3 88.3 95.0 78.3 78.3 85.0 105.0 110.0

Forecast 5-Month Moving Avg. 99.0 85.0 82.0 88.0 95.0 91.0

3-Month Weighted Avg. 100.1 85.8 96.8 74.1 72.7 98.3 110.7 103.4

e. Mean absolute deviation is one measure of how close the forecast is to the actual demand. Recall that forecast error is simply Et = Dt Ft , and that the absolute deviation is simply the absolute value of error: |Et |. For example, the error for the Naive Method for June is EJun. = DJun. FJun. = 50 110 = 60. To compute the mean absolute deviation, take the absolute value of each error term, add them |Et | . (Note: You must take the absolute value of up, and divide by the number of terms: MAD = n each error term before adding them up!) In this case, we compute the mean over ve months. The error and MAD for the months June through October are reported below. In general, the forecast accuracy increases as more information is incorporated into the forecast.
Error (Et = Dt Ft ) 3-Month 5-Month Moving Avg. Moving Avg. 45.0 49.0 3.3 10.0 51.7 48.0 25.0 22.0 15.0 5.0 28.0 26.8

## 3-Month Weighted Avg. 46.8 0.9 57.3 11.8 20.7 27.5

2. PM Computer Services assembles customized personal computers from generic parts. Formed and operated by part-time UMass Lowell students Paulette Tyler and Maureen Becker, the company has had steady growth since it started. The company assembles computers mostly at night, using part-time students. Paulette and Maureen purchase generic computer parts in volume at a discount from a variety of sources whenever they see a good deal. Thus, they need a good forecast of demand for their computers so that they will know how many parts to purchase and stock. They have compiled demand data for the last 12 months as reported below.
Period 1 2 3 4 5 6 Month January February March April May June Demand 37 40 41 37 45 50 Period 7 8 9 10 11 12 Month July August September October November December Demand 43 47 56 52 55 54

a. Use exponential smoothing with smoothing parameter = 0.3 to compute the demand forecast for January (Period 13). b. Use exponential smoothing with smoothing parameter = 0.5 to compute the demand forecast for January (Period 13). c. Paulette believes that there is an upward trend in the demand. Use trend-adjusted exponential smoothing with smoothing parameter = 0.5 and trend parameter = 0.3 to compute the demand forecast for January (Period 13). d. Compute the mean squared error for each of the methods used. Solution: a. The formula for exponential smoothing is: Ft+1 = Ft + (Dt Ft ). To determine the forecast for January, F13 , we need to know the forecast for December, F12 . This, in turn, requires us to know the forecast for November, F11 . So we need to go all the way back to the beginning and compute the forecast for each month. For Period 2, we have F2 = F1 +(D1 F1 ). But how do we get the forecast for Period 1? There are several ways to approach this, but well just use the demand for Period 1 as both demand and forecast for Period 1. Now we can write F2 = F1 + (D1 F1 ) = 37 + 0.3(37 37) = 37. For Period 3 we have F3 = F2 + (D2 F2 ) = 37 + 0.3(40 37) = 37.9. The forecasts for the other months are show in the table below. For Period 13 we have F13 = F12 + (D12 F12 ) = 50.85 + 0.3(54 50.85) = 51.79. b. For = 0.5 we follow the same exact procedure as we did in part a. See the table below for the forecast values. c. Incorporating a trend simply requires us to include a bit more information. The formula is: Ft+1 = At + Tt where At = Dt + (1 )(At1 + Tt1 ) and Tt = (At At1 ) + (1 )Tt1 . Once again we need to go back to the beginning in order to nd the necessary values to plug into the formula, and once again we need to make some assumptions about our initial values. For Period 2, we have F2 = A1 + T1 , so to get the process started, let A0 = 37 and T0 = 0. We can now compute A1 and T1 as follows: A1 = D1 + (1 )(A0 + T0 ) = 0.5(37) + (1 0.5)(37 + 0) = 37, and T1 = (A1 A0 ) + (1 )T0 = 0.3(37 37) + (1 0.3)(0) = 0. Therefore, the forecast for Period 2 is F2 = A1 + T1 = 37 + 0 = 37. For Period 3, we rst compute A2 and T2 as follows: A2 = D2 + (1 )(A1 + T1 ) = 0.5(40) + (1 0.5)(37 + 0) = 38.5, and T2 = (A2 A1 ) + (1 )T1 = 0.3(38.5 37) + (1 0.3)(0) = 0.45. The forecast for Period 3 is F3 = A2 + T2 = 38.5 + 0.45 = 38.95. The forecasts for the remaining months are reported in the table below.
Expon. Smooth. = 0.3 37.00 37.00 37.90 38.83 38.28 40.30 43.21 43.15 44.30 47.81 49.07 50.85 51.79 Expon. Smooth. = 0.5 37.00 37.00 38.50 39.75 38.38 41.69 45.84 44.42 45.71 50.86 51.43 53.21 53.61 Trend-Adjusted Expon. Smooth. ( = 0.5, = 0.3) At Tt Ft 37.00 0.00 37.00 38.50 0.45 37.00 39.98 0.76 38.95 38.87 0.20 40.73 42.03 1.09 39.06 46.56 2.12 43.12 45.84 1.27 48.68 47.05 1.25 47.11 52.15 2.41 48.31 53.28 2.02 54.56 55.15 1.98 55.30 55.56 1.51 57.13 57.07

Period 1 2 3 4 5 6 7 8 9 10 11 12 13

Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec. Jan.

Demand 37 40 41 37 45 50 43 47 56 52 55 54 ?

e. To compute the mean square error, rst compute the error for each period: Et = Dt Ft . Take that 2 Et . (Note: You must square number and square it, then take the average over all periods: MSE = n the error terms before adding them up!) Take the Exponential Smoothing method with = 0.3, for example. In the month of April, the error is EApr. = DApr. FApr. = 37 38.83 = 1.83. We square this value, add it to the other squared error terms, and divide by 12 to get the mean. The error, squared error, and MSE for each of the methods are reported below. The trend-adjusted forecast, which incorporates the most information, has the highest accuracy (lowest MSE).
Expon. Smooth. = 0.3 2 Et Et 0.00 0.00 3.00 9.00 3.10 9.61 1.83 3.35 6.72 45.14 9.70 94.15 0.21 0.04 3.85 14.86 11.70 136.85 4.19 17.55 5.93 35.19 3.15 9.94 MSE 31.31 Expon. Smooth. = 0.5 2 Et Et 0.00 0.00 3.00 9.00 2.50 6.25 2.75 7.56 6.63 43.89 8.31 69.10 2.84 8.09 2.58 6.65 10.29 105.86 1.14 1.31 3.57 12.76 0.79 0.62 22.59 Trend-Adj. = 0.5, = 0.3 2 Et Et 0.00 0.00 3.00 9.00 2.05 4.20 3.73 13.93 5.94 35.24 6.88 47.33 5.68 32.26 0.11 0.01 7.69 59.20 2.56 6.55 0.30 0.09 3.13 9.78 18.13

Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Nov. Dec.

Demand 37 40 41 37 45 50 43 47 56 52 55 54

Forecasting Formulas
Simple Moving Average Ft+1 = Dt + Dt1 + Dt2 + + Dtn+1 n Weighted Moving Average Ft+1 = w1 Dt + w2 Dt1 + + wn Dtn+1

## Exponential Smoothing Ft+1 = Dt + (1 )Ft = Ft + (Dt Ft )

Trend-Adjusted Exponential Smoothing Ft+1 = At + Tt where and At = Dt + (1 )(At1 + Tt1 ) Tt = (At At1 ) + (1 )Tt1

Error Et = Dt Ft

2 Et n
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