A Utah couple is facing a $3,500 fine and a damaged credit score for doing what many people do after a bad purchasing experience:  posting an online review. Their story -- first reported by CNN's affiliate in Salt Lake City KUTV -- started in 2008 when John Palmer bought his wife Christmas gifts off KlearGear.com. The items never arrived and the Palmers said the transaction was automatically canceled. "After 30 days, PayPal said 'Hey, there's no activity here' and they turned around and gave the money back into my husband's account and effectively canceled the sale," Jen Palmer told CNN.
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A Utah man purchased online gifts, but they never came
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After getting no response from the company, his wife posted a negative review
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The company fined the couple $3,500 for violating allegedly violating its terms
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Then they reported the couple to a credit agency when the fine wasn't paid
KlearGear.com
After repeated calls to @placeholder to find out what happened, Jen Palmer posted a review of the company on ripoffreport.com saying in part,"There is absolutely no way to get in touch with a physical human being.
Jen Palmer
After repeated calls to KlearGear.com to find out what happened, @placeholder posted a review of the company on ripoffreport.com saying in part,"There is absolutely no way to get in touch with a physical human being.
Palmers
The @placeholder say this clause was added after they purchased the items, citing their 2008 customer agreement which they found.
KlearGear.com
@placeholder isn't the only company with a so-called non-disparagement clause in its customer agreement terms.
Palmers
The @placeholder say they're taking their fight all the way to court.