The evacuation is difficult because Richard is at the operational limit of the aircraft used by the company mandated by Parks Canada for evacuation operations (approximately 5,500 m). Parks Canada then asked two other climbers who were on the mountain to assist Monique Richard so that she could descend to a lower altitude to be evacuated. They managed to reach Richard at her bivouac where they found her weak but conscious and assisted her to ski down to camp 4 from where she was evacuated, at an altitude of about 5,200 m. In order to carry out the evacuation, the operations managers had to purchase additional equipment. The helicopter company has since acquired a new aircraft with a higher operational altitude (an Airbus AS350-B3e Squirrel) which allows it to reach all the upper parts of Mount Logan.