who developed the concept of total quality management
W. Edwards Deming
title: Total quality management text: it may have been first coined in the United States by the Naval Air Systems Command to describe its quality-improvement efforts in 1985. In the spring of 1984, an arm of the United States Navy asked some of its civilian researchers to assess statistical process control and the work of several prominent quality consultants and to make recommendations as to how to apply their approaches to improve the Navy's operational effectiveness. The recommendation was to adopt the teachings of W. Edwards Deming. The Navy branded the effort "Total Quality Management" in 1985. From the Navy, TQM spread throughout the US title: Total quality management text: began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was in the midst of this economic turmoil that TQM took root. The exact origin of the term "total quality management" is uncertain. It is almost certainly inspired by Armand V. Feigenbaum's multi-edition book "Total Quality Control" () and Kaoru Ishikawa's "What Is Total Quality Control? The Japanese Way" (). It may have been first coined in the United Kingdom by the Department of Trade and Industry during its 1983 "National Quality Campaign". Or title: Quality management system text: not necessarily complete a product from start to finish. In the late 19th century pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output. Birland established Quality Departments to oversee the quality of production and rectifying of errors, and Ford emphasized standardization of design and component standards to ensure a standard product was produced. Management of quality was the responsibility of the Quality department and was implemented by Inspection of product output to 'catch' defects. Application of statistical control came title: Armand V. Feigenbaum text: as President of the American Society for Quality (1961–1963). On November 13, 2014, he died at the age of 94. His contributions to the quality body of knowledge include: Armand V. Feigenbaum Armand Vallin Feigenbaum (April 6, 1920 – November 13, 2014) was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management (TQM). Feigenbaum received a bachelor's degree from Union College, his master's degree from the MIT Sloan School of Management, and his Ph.D. in Economics from MIT. He was Director of Manufacturing Operations at General Electric (1958–1968), and title: Total quality management text: Federal Government, resulting in the following: The US Environmental Protection Agency's Underground Storage Tanks program, which was established in 1985, also employed Total Quality Management to develop its management style. The private sector followed suit, flocking to TQM principles not only as a means to recapture market share from the Japanese, but also to remain competitive when bidding for contracts from the Federal Government since "total quality" requires involving suppliers, not just employees, in process improvement efforts. There is no widespread agreement as to what TQM is and what actions it requires of organizations, however a review of the original