I think mostly erm, I think that the audits have gone erm, very well actually erm, people are following the procedures and they are at times, they are a little bit slipping up erm, enquiries seem to be an area and filling in the enquiry form properly and making sure that it is copied to the divisional enquiry file erm, a few people fell down on that erm, but in most cases the procedures were followed virtually to a letter.
I think mostly erm, I think that the audits have gone erm, very well actually erm, people are following the procedures and they are at times, they are a little bit slipping up erm, enquiries seem to be an area and filling in the enquiry form properly and making sure that it is copied to the divisional enquiry file erm, a few people fell down on that erm, but in most cases the procedures were followed virtually on paper.