[{'role': 'user', 'content': "Analyze the following clause from a privacy policy and determine if it's fair or unfair. Also identify any privacy practices mentioned: h) Quality assurance and customer service: Your customer service telephone calls with BlackBerry and BlackBerry's service providers may be recorded or monitored for quality assurance and customer service purposes such as to assist in addressing your inquiries, troubleshooting, training and analytics to identify trends and make improvements to BlackBerry Offerings."}, {'role': 'assistant', 'content': 'This clause is fair. The privacy practices mentioned are: nan.'}]