[{'role': 'user', 'content': "Analyze the following clause from a privacy policy and determine if it's fair or unfair. Also identify any privacy practices mentioned: IV. Feedback Data We use Zendesk as the feedback platform as we recognize your trust and suggestions make us better. This platform allows our well trained support team members to interact with you. We collect the content of messages you send to us, such as feedback, questions or information you provide for customer support. When you contact us for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded."}, {'role': 'assistant', 'content': 'This clause is fair. The privacy practices mentioned are: nan.'}]