[{'role': 'user', 'content': "Analyze the following clause from a privacy policy and determine if it's fair or unfair. Also identify any privacy practices mentioned: 3. Support If you experience problems ordering and/or downloading the Content or Service, you should contact support@8elements.net and tell us your mobile phone number, device model, error message as well as day/time of your attempt to access the service/download the content."}, {'role': 'assistant', 'content': 'This clause is fair. The privacy practices mentioned are: nan.'}]