 NPIS do not take calls from the general public, who are instead advised to contact the non-emergency 111 number for specific information on poisons, or 999 in an emergency.The American Association of Poison Control Centers manages a 24-hour hotline (1-800-222-1222), which is continuously staffed by pharmacists, physicians, nurses, and poison information specialists who have received dedicated training in the field of toxicology.Calls to the number are automatically routed to the poison control center that covers the territory from which the call is placed.