 With statistics like these, the need to improve relationship success rates seems quite obvious.Many authors have addressed these issues from varying perspectives, including technology enabling a firm, reviewing or re-designing operational & administrative processes, and transforming the culture to one that is more adapted to collaboration.As Galbreath (2002) and Norman & Ramirez (1993) state, collaboration or rather the effective leveraging of relationship resources to create new sources of value, is a process of learning and developing new mental models and competencies (Senge, 1991) as well as obtaining resources through new means/sources.