 Additional pedestrian entrances are available from Chatswood Central Plaza, adjacent to the north side of the station concourse.Because the station and tracks are level with the ground, the concourse is actually below street level despite being open-air in nature.The installation of new "jump-proof" opal card ticket barriers in 2018 reduces fare evasion and ensures faster entry into the concourse which features stairs, lifts, and escalators to access the platforms.