 The left front valance of 357043 was damaged.There are varying reports on the age of the driver and the number of passengers in the car.Accidents as well as units 357028 and 357045 being out of service at the same time led to two spare Class 321/4 units, 321408 and 321428, being leased from sister National Express train operator Silverlink for three months for use on weekday peak time services between Fenchurch Street and Pitsea via Rainham, and Fenchurch Street and Laindon to cover for the unavailable Class 357units.