 Smith said that advising clients "to do what I believe is right for them" was becoming increasingly unpopular.Instead there was a "toxic and destructive" environment in which "the interests of the client continue to be sidelined", senior management described clients as "" and colleagues callously talked about "ripping their clients off".In reply, Goldman Sachs said that "we will only be successful if our clients are successful", claiming "this fundamental truth lies at the heart of how we conduct ourselves", and that "we don't think [Smith's comments] reflect the way we run our business".