 Trades unions, particularly in the UK and US, blame these centers for job losses in developed countries, and also for the effective imposition of wage caps on their members.HSBC Direct is a telephone/online direct banking operation which attracts customers through mortgages, accounts and savings.It was first launched in the USA in November 2005 and is based on HSBC's 'First Direct' subsidiary in Britain which was launched in the 1980s.