 On 10 October 2016, Samsung officially announced that it had "[asked] all carrier and retail partners globally to stop sales and exchanges" of the Galaxy Note 7, and urged all owners to power them off and "take advantage of the remedies available, including a refund at their place of purchase".On 11 October 2016, Samsung announced that it would permanently cease production of the Galaxy Note 7 in the interest of customer safety.Samsung began issuing special kits to package the devices for returns; they consist of an antistatic bag that the phone is to be inserted into, and three layers of boxes—the last of which is lined with ceramic fibre paper for fire protection.