 A study carried out in activity-based workplace settings reports that employees without an assigned desk complain of desk shortages, difficulty finding colleagues which limits immediate collaboration, wasted time finding and setting-up a workstation, and limited ability to adjust or personalise workstations to meet individual ergonomic needs.Another study suggest the importance of office design on occupants' satisfaction, perceived productivity and health long with reduced time workers spent seated in ABW offices 

To create a successful work environment, it is important to have insight into the demands and behaviours of the employees using this environment.Recently there has also been a move towards understanding interior design features underpinning occupants' higher satisfaction results in ABW, open-plan offices 

There are three pillars that support a new way of working, based on the philosophy of activity-based working.