 "The Verge" panned Samsung's overall handling of the battery faults and recall, arguing that the company had initially delivered unclear messaging over whether the devices were still safe to use, as well as its slow communication with the U.S. Consumer Product Safety Commission, which had the capacity to issue an official recall in the U.S.The arguments were based on data released on 13 September 2016 by the research firm Apteligent, which stated that Galaxy Note 7 usage had been "almost exactly the same" since the announcement of the exchange program.