 In October 2012, Netflix was found to be offering the television series "Andromeda" to customers in Finland with unauthorized subtitles from the fansub scene.When confronted, Netflix apologized and promised to remove the unauthorized translations but did not explain how the content came to be offered in the first place, or whether other potentially copyright-infringing subtitles exist in the company's repertoire.Netflix has still faced criticism over the quality of subtitles on some of its content and original productions; the service's video player contains a function allowing users to report issues with captioning.