 Technological touchpoints cover the ease of use of the technology and also the convenience of it, as well as self-service technology (Stein, & Ramaseshan, 2016).The technological side of businesses are becoming ever increasingly important, to a business are the overall success of it (MacDonald, Wilson, & Konus, 2012).As well as having up to date technology it is important for the business to use the technology to their advantage when sending out surveys or questionnaires to their target markets, by using tools such as social media and mobile phone apps it keeps the business evolving with the consumers (MacDonald et al., 2012).