 Standards around emailing processes need to be established within a business frame-work to avoid miss-communication, they need to be kept up to date, attended to, be well mannered and convey the voice of the business.Voice mail also uses tone of voice and needs to be to the point, ask a question and get an answer.Mail and fax again “asynchronous”, one-way information, are methods that are phasing out, but similar to emails where miss communication needs to be avoided.