 GM from 2010-14 encouraged and nurtured ineffective, destructive management practices; maintained Board ignorance of strategic planning, reserve studies and capital improvements; exacerbated already negative and impaired community relations; modeled an obstructionist communication-style; hired a law firm that further restricted HVLA members' rights (e.g., voting); and, hired an auditor with minimal HOA experience.During his tenure, there were many reports of employees' inappropriate behaviors, in-fighting and job dissatisfaction; and many complaints from Committees re Board/GM's unresponsiveness and/or blockage of recommendations.As a result of several Board alterations between 2013-2015 (elections, recalls, new appointees), a shift in Board orientation began in April 2015.