 In August 2008, "The Boston Globe" reported that DirecTV received 20,000 complaints in less than three years to the Better Business Bureau on DirecTV slipping in cancellation fees.In August 2010, the BBB reported that it had received 39,000 complaints against DirecTV in the previous three years, and the BBB gave it an F (failing) grade.Many of the complaints concerned DirecTV's early termination fees, billing and service issues.