 Later on 13 October 1996 Connex rebranded the franchise Connex South Central and introduced a white, yellow and blue livery.The operator was criticised for poor customer service (on average one in five Connex trains was delayed) and for using old slam-door trains, rather than spend any money on buying modern sliding-door rolling stock built to higher safety standards (though Connex ordered new trains for Connex South Eastern).This widespread disgust at filthy trains and widespread delays caused criticism of Connex, but it was poor financial management that ultimately caused Connex to lose the franchise.