 This has been seen as heralding a trend towards commoditisation whereby technologies like document automation result in high volume, low margin legal services being ‘packaged’ and provided to a mass-market audience.Insurance policies and certificates, depending on the type, policy documents can also be hundreds of pages long and include specific information on the insured.Typically, in the past, these insurance document packets were created by a) typing out free-form letters, b) adding pre-printed brochures c) editing templates and d) customizing graphics with the required information, then manually sorting and inserting all the documents into one packet and mailing them to the insured.