 Existing customers were unable to upgrade their physical railcard to a digital version, instead having to wait for their physical railcard to expire.The railcard was designed to reduce the number of people incurring fines for forgetting their railcard and remove the wait for obtaining a physical railcard in the post or at a station.A phone can display the railcard without an active internet connection, as long as the device had connected to the internet in the past 72 hours.