 The reality since 2009 is that the MPS performance in answering emergency and non emergency telephony has seen significant improvement, particularly with non emergency telephony.A number of local newspapers have also raised concerns about the loss of local knowledge due to operators no longer dealing only with a single small area.It is hoped by MPS management that, following the completion of the transition to the Metcall centres and a subsequent stabilisation of staff turnover rates, any shortcomings will cease to be an issue and more efficient staff working will free up those police officers currently at MetCC to return to an operational role, further improving the MPS's efficiency.