 Both of them receive a jolt when Ana (Marija Škaričić), a young Bosniak, itinerant woman who has fled Sarajevo, breezes into the cafeteria looking for work.Ruza hires her but is annoyed by Ana's impulsive and spirited efforts to inject life into the cafeteria.Gradually the acrimony will dissipate, as Ana, who hides a tragic secret under her passionate spirit, begins to thaw Ruža's chill, and their relationship will change both women in ways they never anticipated.