 In September, Phil calls Carly, asking her to return to Walford to help her mother who has been drinking heavily because Ben Mitchell (Joshua Pascoe) murdered her best friend Heather Trott (Cheryl Fergison), though Phil does not tell Carly this.Upon seeing Shirley in a drunken state, Carly turns to leave while Shirley desperately calls her back.The following day, Carly catches up with Denise, who explains that Shirley is in a bad way because Ben killed Heather.