 In 2014 the station received £4.6 million of government grants as part of the Access for All initiative to replace the footbridge at Brockenhurst with a new bridge complete with lift shafts.Step-free access to platforms 1 and 2 was previously by a rotating turntable bridge across the tracks while step-free access to platforms 3 and 4 was across the track bed itself.The station consists of four platforms, arranged in two island platforms, with a ticket office housed in the main building nearest Platform 1 on the side closest to the village.