 For Thanksgiving 2013 specials, Walmart included twenty-one items which included a one-hour guarantee, where customers would pay at that time and then go online to arrange delivery to a store of their choice by Christmas.However, there were problems and delays for some customers when they went online to register their access codes and paid gift certificates.In February 2014, a local NBC affiliate in Troy, Alabama, United States, showed photographs of empty shelves and aired customer complaints, with one customer stating, "And merchandise?