 These conversational interfaces that utilize a voice assistant have become an efficient and popular way for businesses to interact with their customers as the interface removes the typical friction in a customer journey.Customers no longer need to remember a long list of usernames and passwords to their various accounts; they simply link each account to Google or Amazon once, and gone are the days where you needed to wait on hold for an hour to ask a simple question.A chatbot is a web- or mobile-based interface that allows the user to ask questions and retrieve information.