 MGM Resorts International senior vice president Alan Feldman has said, “We have heard negative feedback from guests, but we’ve also heard positive feedback, from guests who are happy that they are no longer paying à la carte for different services.They don’t feel nickeled and dimed.”

The American Hotel and Lodging Association said that resort fees pay for a range of hotel amenities, such as pool use, gym access, towel services, Wi-Fi, newspapers, shuttle service, daily parking.They state that the resort fee is a payment for a group of services.