 On October 1, 2015 Tom Heiser was appointed CEO, replacing Paul Ilse.Street level routing is used in ClickSoftware and gives service organizations "eyes" on how to best direct field technicians from job to job taking into consideration the exact mapping of the road.In 2017, ClickSoftware announced the signing of a global reseller agreement with SAP enabling the reselling of the ClickSoftware Field Service Edge solution as the SAP Scheduling and Resource management application by ClickSoftware.