 In 2010 WASREB and local utilities helped to establish Water and Sanitation Action Groups (WAGs) consisting of citizen volunteers in Kisumu, Kakagemam, Nairobi and Mombasa to provide a forum for dialogue and for feedback from consumers.Consumer complained about inaccurate billing and metering, pipe bursts, illegal connections, poor workmanship on installations, vandalism, overcharging and corruption.Utility staff were initially suspicious and even hostile.