notice, after which they would not be able to spend more on their cards. While publicised as an attempt to purge "risky" customers from their books, many affected customers came forward with claims that they had excellent credit histories. This led to speculation that the move was an attempt to remove customers who did not accumulate interest on their accounts and therefore did not generate profit for the bank. The Financial Services Authority fined Egg £721,000 in December 2008 for the persistent misselling of payment protection insurance (PPI) on its credit cards. The authority's director of enforcement, Margaret Cole, said "Egg used inappropriate sales techniques to try to persuade customers to buy payment protection insurance on their credit card, even when they asserted they did not want the cover." During 2008, Egg attempted to have one of its customers imprisoned, saying the Chip and PIN cards were 'uncloneable', and the customer was 'clearly lying' about transactions from an ATM. The police arrested the customer, but after much investigation, the customer was acquitted. References External links Defunct banks of the United Kingdom Citigroup Prudential plc 1998 establishments in England 2011 disestablishments in England Banks established in 1998 Banks disestablished in 2011 2011 mergers and acquisitions