Kirkup for the way it handled the investigation resulting from events at University Hospitals of Morecambe Bay NHS Foundation Trust relating to misconduct by two midwives involved in the Furness General Hospital scandal. He said their response to his report had "fallen far short of expectations". The Professional Standards Authority said the regulator's investigation was "deficient" because evidence was not presented to the panel by the council, even though it had it in its possession. In 2018 the authority reported that the council had ignored more than 20 concerns raised by Cumbria police in 2012 for two years and that its handling of complaints was “frequently incompetent”. There was poor behaviour by staff towards families, reluctance to take concerns seriously and a lack of openness about mistakes it had made. The chief executive, Jackie Smith, resigned. English language test The process of registering nurses from abroad includes an English language test which has been criticised as too difficult. According to Sir Andrew Foster, “There are thousands of nurses, who came to the UK in the early 2000s and after, who had qualified as nurses in India but can’t get registration here because they have not passed the language test.” Peter Mount, former chair of Manchester University NHS Foundation Trust said the language requirements were to ensure patient safety, although when questioned but NMC have no evidence of fitness to practise cases being brought against overseas nurses related to language weakness. "I am aware of nurses who have taken these language tests over 10 times and have been living and working in care and health settings in [the] UK for over 10 years.-- The test is said to be discriminatory because it demands an academic standard of reading and writing that many native English speakers could not meet. This means at least 3,000 qualified nurses ​from India ​who are already in the UK are not on the register, and so are paid less for similar work. British applicants generally are only required to have Grade C GCSE. In September 2022, after a consultation exercise, the Council agreed to changes which were intended to slightly relax the testing procedures. Regulator The Professional Standards Authority for Health and Social Care (PSA), is an independent body accountable to the UK Parliament, which promotes the health and wellbeing of the public and oversees the nine UK healthcare regulators, including the Nursing and Midwifery Council. In