European countries. They deal with complaints related to breaches of requirements of the code of conduct or to age rating recommendations. Should a complaint be received from a consumer or publisher regarding a rating given to a game and no satisfactory settlement can be reached by the PEGI administrator through discussion, explanation or negotiation the complainant may formally request the Complaints Board to mediate. Three board members will then convene, hear the complaint and decide on a ruling. Publishers using the PEGI system are bound by the decision of the Complaints Board. Consequently, they are obliged to carry out any corrective actions required and, in cases of non-compliance, are subject to sanctions as laid out by the code. Global cooperation in IARC In 2013, PEGI co-founded the International Age Rating Coalition with USK and the ESRB. IARC aims to streamline the rating of digitally distributed games and apps by providing a single online system that produces age ratings for all participating regions. By filling out one questionnaire, a publisher instantaneously receives ratings from PEGI, USK, ESRB, ACB and others. PEGI committees There are a number of committees to ensure the system keeps functioning properly. Experts Group: The PEGI Experts Group is made up of academics working in the fields of psychology and sociology, and representatives from NICAM, VSC, and the games industry. It works on adapting and modifying the PEGI questionnaire and the underlying criteria to take account of technological and content developments and recommendations made by the PEGI Council or circumstances brought to light by the complaints procedure. Legal Committee: Since PEGI is a voluntary system it runs in conjunction with, and is subordinate to, existing national laws, whether they prohibit certain content or establish mandatory rating systems. The Legal Committee's role is to advise PEGI s.a. of any changes to national legislation within participating countries that could affect the voluntary age rating system. Enforcement Committee: The Enforcement Committee is charged with implementing the recommendations of the PEGI Council and, more generally, of ensuring the enforcement of the provisions of the PEGI Code of Conduct, including conclusion of the Complaints Board. PEGI Online In 2007, the PEGI Online division of PEGI was formed as an addition to the PEGI system for online games. Goals include giving young people in Europe improved protection against unsuitable online gaming content and educating parents on how to ensure safe online play. This project