route. In June 2020, TransPennine Express confirmed that the return of 15 sets would be postponed until further notice. Overcrowding and passenger feedback In 2007, Passenger Focus published a user survey on the Class 185. Satisfaction ratings of around 80% were given for many standard aspects of a train journey, such as availability of seats, seat comfort, ease of egression, cleanliness. Passengers gave satisfaction ratings of around only 70% on standing space availability. Lower averaged satisfaction ratings (~50%) were given for wheelchair space, bicycle space and for the inability to shield the sun, as well as overall design, and position and number of bins. Frequent travellers had a low level of satisfaction with toilet cleanliness. The report concluded that overall users liked the new trains, but identified issues relating to peak crowding, particularly on evening peaks. By 2007, increased use of some of the First TransPennine Express services (Sheffield, Manchester and Leeds) caused the operator to start lobbying the SRA for a fourth car to the three-car sets to increase capacity; however, the service overall was subsidised, presenting a cost barrier to further rolling stock leasing. By 2008, many of the peak-time trains operated by Class 185s on First TransPennine Express services were suffering chronic overcrowding. Refurbishment In June 2017, TransPennine Express began refurbishing Class 185s as part of its franchise commitments. The first unit was completed in July 2017, entering service within the same week. The refurbished trains include new seats throughout the train (including leather in First Class), standard plug and USB sockets at every pair of seats, new decor, refitted toilets, and LED lighting throughout. The refurbishment was completed in 2018. Future Following the August 2020 decision not to transfer the Liverpool Lime Street to Nottingham route from East Midlands Railway (EMR) to TransPennine Express, EMR has the option to lease these trains to prevent stock shortages on this route. Fleet details Liveries Notes References Sources External links Class 185 vinyl updated part 1 of TransPennine Express re-branding Class 185 interior update part 2 of TransPennine Express re-branding 185 Siemens multiple units Train-related introductions in 2006