reducing the size of the agency's debts, preparing for possible reductions in property tax revenues and federal transit funding support, and the national trend of declining transit ridership - the agency announced in early 2017 that it would launch a Comprehensive Operational Analysis (COA) of the entire system as part of its next Transit Development Plan (TDP) update. This analysis allowed HART to essentially evaluate every route in the system to see which ones can be improved and which ones would have to be eliminated based on ridership levels and demand. Public outreach began during the spring of 2017 and continued through the summer - eventually leading up to the announcement of a system-wide restructuring effort called Mission MAX, which focuses on modernizing the system to operate with less reliance on traditional transfer hubs and more on a grid system, shorten travel times on key core routes, eliminate out-of-direction travel, and provide more direct service to key destinations. Mission MAX will also provide HART with the foundation that it needs to better analyze and execute future expansion endeavors . Plans HART has the following projects planned to begin service within the next five years. West Shore Multi-Modal Center HART and the Hillsborough County Aviation Authority have been discussing plans to build a transfer center at Tampa International Airport since 2008. Originally, the facility was to be located at the corner of O'Brien and Spruce streets but was dropped in 2011 in favor of a site closer to the TIA terminal. Plans for any type of transfer center on TIA property collapsed in 2012 following the impact of global economic downturn and the consolidation of the airline industry on TIA's broad terminal expansion plans. In March, 2013, plans were unveiled for a possible Multi-Modal center along Interstate 275 in the WestShore Business District that could cater to multiple bus connections, light rail or commuter rail lines, and a People Mover system connecting the airport. This plan is heavily dependent on whether public transit in both Hillsborough and Pinellas counties are able to further expand. This in-turn, would be dependent on future funding situations . As of 2020, the multi-modal center remains a part of the Florida Department of Transportation's Tampa Bay NEXT interstate-based transportation plan. Intelligent Transportation Systems According to HART's 2008 Community Report, efforts are currently underway to construct an intelligent transportation system (ITS). Elements of this project include installing