contained in the Transport (Ticketing) Regulations 2006 and the Victorian Fares and Ticketing Manual. Rules about safe and fair conduct on trains and trams in Melbourne are generally contained in the Transport (Compliance and Miscellaneous) Act 1983 and the Transport (Conduct) Regulations 2005. If Metro does not reach its Punctuality and Delivery goals they will give out compensation to eligible customers. In the month of December 2014, Metro Trains had a delivery rate of 98.5%, and a Punctuality rate of 93.60%. In 2014, Metro Trains were accused of not stopping at underpopulated suburbs' stations in order to arrive on time, this practise has been condemned by the general public and the media. They have offered compensation to affected passengers. Tourist and heritage railways Tourist and Heritage Railways in Melbourne and Victoria are currently governed by provisions in the Transport (Compliance and Miscellaneous) Act 1983. In future, they will be regulated by the recently enacted Tourist and Heritage Railways Act 2010, which commenced in October 2011. See also Metro Trains Melbourne V/Line Freight railways in Melbourne Rail transport in Victoria Transport Integration Act Director of Public Transport Tourist and Heritage Railways Act Rail Safety Act Director, Transport Safety Chief Investigator, Transport Safety Transport Act 1983 Transport (Compliance and Miscellaneous) Act 1983 References Further reading and reviews A review of Melbourne's Rail Franchising reforms Currie, Graham (2009) Journeys, Singapore Land Transit Authority Academy Refranchising Melbourne's metropolitan train and tram networks Deloitte Touche Thomatsu (2007), Department of Infrastructure The reliability of Melbourne's trains 1993-2007 Mees, Dr. Paul (2007); University of Melbourne Urban Planning Program paper External links Public Transport Victoria - official website of Melbourne's public transport authority Vicsig - Victorian railways enthusiast website Railpage Australia - enthusiast website V/LineCars.com - Comprehensive V/Line carriage information & enthusiast website Public transport in Melbourne Melbourne Railways in Melbourne