the non-expert user the traditional cultural barriers to the use of technology in meetings have been overcome through the general familiarization of users with telephone and web conferences. The remaining drawbacks mostly result from the physical distribution of the participants when meeting online. Video conferences can only make up in part for not meeting in person. References Further reading Dennis, A. R., George, J. F., Jessup, L. M., Nunamaker Jr, J. F., and Vogel, D. R. (1988). Information technology to support electronic meetings. MIS Quarterly, 591-624. Fjermestad, J., Hiltz, S.R.: An assessment of Group Support Systems experimental research: methodology and results. Journal of Management Information Systems, 15(3), (1999) 7-149. Fjermestad, J., Hiltz, S.R.: Group Support Systems: A descriptive evaluation of case and field studies. Journal of Management Information Systems, 17(3), (2001) 112-157 . McFadzean, E. S. (1996), "New Ways of Thinking: An Evaluation of K-Groupware and Creative Problem Solving", Doctoral Dissertation, Brunel University, Uxbridge, Middlesex. Jay Nunamaker, Robert Briggs, Daniel Mittleman, Douglas Vogel, and Pierre Balthazard, "Lessons from a Dozen Years of Group Support Systems Research: A Discussion of Lab and Field Findings," Journal of Management Information Systems, Winter 1996-97, 13(3), pp. 163–207. Groupware