phones of Rogers executives had been cloned by members of Hezbollah and used to make thousands of overseas phone calls in 1997 and 1998. It also turned up information that Rogers had been allowing phones that they were alerted had potentially fraudulent call patterns to continue to remain functional despite the warning. Text messaging charges On July 7, 2009, Rogers Wireless began charging a nominal fee for incoming text messages to customers without a text messaging plan. The change was similar to policies of charging for incoming text message that were adopted in August 2008 by Bell Mobility and Telus Mobility. Some users complained that Rogers had unilaterally changed the terms of their contracts. The company maintained that changes to services and fees are permitted in the "terms of service" document. Government Regulatory Recovery Fee Rogers has been criticized for its Government Regulatory Recovery Fee (GRRF), formerly known as the System Access Fee (SAF). The fee ranges between $1.93 to $3.35 per month. On July 4, 2012, Rogers announced it would no longer be charging a separate GRRF fee to new customers, instead raising the price of the Monthly Service Charge. The bills of existing customers would remain the same. An $18 billion class action lawsuit against Rogers, Bell and Telus, originally filed in a Saskatchewan court in 2004 regarding these fees, is pending. Anticompetitive tactics Rogers launched the Chatr brand with low-end feature phones and pricing plans similar to that of new entrants such as Wind Mobile, Mobilicity and Public Mobile. Chatr was criticized for being a fighter brand created by Rogers. The brand's "fewer dropped calls" claim was disputed by the Competition Bureau. In 2013, the Ontario Superior Court of Justice ruled that Chatr's advertising of fewer dropped calls, in connection with its 2010 launch, was fair and accurate. See also Fido Solutions Chatr Mobilicity List of Canadian mobile phone companies References https://1vjoxz2ghhkclty8c1wjich1-wpengine.netdna-ssl.com/wp-content/uploads/2018/03/Rogers_Annual_Report_2017_Bookmarked.pdf External links Official website Rogers Communications Companies based in Toronto Mobile phone companies of Canada