people with criminal convictions, this kept out some of the more unstable violent personalities). Roles Bouncers monitor a club or venue to "detect, report and correct any condition inside/outside the club" which could lead to injuries of patrons or staff or to damage of the club or its equipment. A key role for bouncers is communicating information within a club to the venue employees who need to know (e.g., regarding injuries, size of crowd outside, capacity of venue, incidents, etc.). Bouncers answer questions about club policies and procedures while controlling crowds (by asking people not to block entrances, exits, stairwells, and other high-traffic areas). Bouncers lead "injury and emergency procedures" if a patron is injured and requires first aid. In a large nightclub, the bouncers may be part of a security team that includes friskers (who check for weapons and drugs), surveillance staff, a doorman, and floor men, with all of these security staff reporting to a chief of security, who in turn, reports to the general manager. Character and personality Although a common stereotype of bouncers is that of the thuggish brute, a good club security staff member requires more than just physical qualities such as strength and size: "The best bouncers don’t "bounce" anyone... they talk to people" (and remind them of the venue rules). Lee Vineyard states that the "tough guy" mentality and look of some bouncers, in which they have their sleeves rolled up to show off their biceps and they have their arms crossed, can actually create more potential for fights than a bouncer who greets patrons with a "hello", and is thus approachable. An ability to judge and communicate well with people will reduce the need for physical intervention, while a steady personality will prevent the bouncer from being easily provoked by customers. Bouncers need to be able to detect the early warning signs of a potential confrontation with a patron, by observing crowds and individuals and spotting the signs of a "heated" interaction that could become a fight. Bouncers also profit from good written communication skills, because they are often required to document assaults in an incident log or using an incident form. Well-kept incident logs can protect the employee from any potential criminal charges or lawsuits that later arise from an incident. Bouncers need to be polite when answering questions or controlling crowds. In larger clubs, bouncers need to be able to