'Stand Up For Equality' which aims to embed an equality agenda in all work Citizens Advice does. In 2014 Citizens Advice took over the role that Victim Support played in supporting court witnesses. This contract is worth £24m. This service was renamed the Witness Service. Also in 2014 Citizens Advice took over the role of Consumer Futures (previously Consumer Focus) which represents consumers of regulated industries (energy and the postal service). In 2015 Citizens Advice began to deliver Pension Wise guidance. In 2015 Citizens Advice adopted a rebrand dropping the 'Bureau' from its name. The rebrand cost £1 million which includes £215,000 for research and development, £450,000 in financial support to implement the changes and £300,000 to cover local costs such as posters and materials. The rebrand was criticised by Steve Johnson the Chief Executive Officer of AdviceUK who described it as "facile". However, evidence from Citizens Advice focus groups found that while the charity was well known the brand was considered somewhat “tired” or “old fashioned”. In 2019-20, the organisation's revenues were £139.1 million. In 2015 Citizens Advice piloted a webchat service allowing people to contact Citizens Advice advisers online both via online instant messenger service and via e-mail. Data from 2015 showed that 7% of all enquiries to Citizens Advice were through the webchat service and 80,000 webchat enquiries were answered. In 2016 Citizens Advice was featured in a BBC documentary called Battling with Benefits. It explored the work of Bridgend Citizens Advice in Wales and their work on issues such as the bedroom tax, Job Seekers' Allowance "sanctions" and appeals for Employment Support Allowance and Personal Independence Payment in light of the Conservative Government's cuts to the social security system. Aims and principles The Citizens Advice service in England and Wales, Northern Ireland, and Scotland is guided by four principles. These are: A free service Confidentiality Impartiality Independence Although an independent and impartial organisation Citizens Advice has a peculiar relationship with Government in that it is dependent upon Government for funding but also acts as a high-profile critic of government policy. At a Citizens Advice conference in 1957 Lord Denning, then Lord Justice of Appeal described the complex relationship between Citizens Advice and the state describing how Citizens Advice was "supported indeed by the state, but not controlled by it; supported by local authorities but not controlled by them, and, I hope like the law, never to