Consumer Minister Jo Swinson announced a further £9.5m in order for the charity to champion consumer work and in 2015 Martin Lewis founder of Money Saving Expert donated £1m to Citizens Advice. In 2016 it was announced that the money Martin Lewis donated would be used to create a fund called the 'Martin Lewis Fund' and this money would be used to improve front line services. Advicework Citizens Advice service's work involves providing advice on issues such as debt management and welfare benefits, housing, immigration, employment, consumer complaints and landlord-tenant disputes. Citizens Advice calculated that in 2016 it helped 2.7 million people with 6.3 million problems. There were also 48 million visits to their digital service. Advice is available in the bureaux, but also in community venues, in people's homes, by phone, by e-mail and online both via a Webchat service and the Citizens Advice public site known as "Advice Guide". Figures from 2016 show that Citizens Advice has around 600 staff members in GP surgeries. Telephone advice also known as Adviceline can be accessed in English and a bilingual service in Wales. One Citizens Advice page shows in real time what individuals are searching for on the website, what searches from the search engine Google caused an individual to reach the Citizens Advice page and what Citizens Advice website content is most popular. Citizens Advice also runs a consumer helpline to help with consumer issues. The most popular areas of enquiry are benefits and debt with housing the third most popular enquiry area. Each Citizens Advice office operates differently. Some will have specialist staff that deal with certain cases such as debt or housing. Some operate a 'Gateway' system which means clients are booked for advice at a later appointment and other Citizens Advice offer 'drop in' Generalist Advice sessions. At some Citizens Advice offices solicitors may offer short appointments on a pro bono basis as a way of gaining clients. Citizens Advice has a number of advice partnerships with organisations in areas including money and partnership with Macmillan to help those affected by cancer. Citizens Advice has a partnership with the housing advice charity Shelter called the National Homelessness Advice Service which is able to offer advisers specialist housing and homelessness advice. The partnership is funded by the Department for Communities and Local Government. From 2015 Citizens Advice offices have been used to deliver Pension Wise guidance. Citizens