disadvantaged in society with Citizens Advice clients five times more likely to live in poverty than the average member of the United Kingdom population. Citizen Advice's own research has also shown that volunteering has positive benefits in terms of helping people gain practical skills and improving mental health. Each year 31% of Citizens Advice's volunteers leave the service for paid employment and it has been calculated that the work of Citizens Advice volunteers is worth £111 million. Citizens Advice's campaigns work has had a number of successes including the Financial Conduct Authority capping payday loans. A Twitter hashtag #CABlive is used to publicise the work of Citizens Advice on social media. Advice and health improvement Research conducted in 2016 found that 4 in 5 of Citizens Advice clients felt stressed, depressed or anxious and 3 in 5 clients felt their physical health had become worse as a result of their practical problem. There is a growing body of evidence which shows that tackling practical problems through advice improves health and wellbeing. National Citizens Advice Impact research reports that 70% of clients said they felt less stressed and 46% said their physical health improve after advice. Of Citizens Advice clients experiencing long-term conditions, 57% said they were better able to manage their condition. Citizens Advice has also investigated the impact that practical problems have on health professional's time. The research report "A Very General Practice" estimates that 19% of GP appointments are spent dealing with non-clinical problems. 98% of IAPT practitioners that responded to Citizens Advice research reported that they had dealt with a patient's non-health problems during an appointment in the past month and 57% reported the proportion of time they spend on non-health issues has increased compared to last year. In 2016 Citizens Advice was appointed to the National Health and Wellbeing Alliance. Working with the Department of Health, NHS England, Public Health England and the 23 members of the Alliance, Citizens Advice uses its data and evidence to reduce health inequalities, which is one of the key aims of the Alliance. Governance A Trustee Board provides strategic direction and vision for the organisation. The Chief Executive working with the Executive Team is responsible for delivering the board's vision. Below the Trustee Board a number of committees exist: Chair's Committee Audit Risk Committee Equality Committee Cymru Committee Trustee Recruitment Committee Membership and Standards Committee Remuneration Committee Technology Committee Organisation