a customer service counter at the terminal on the south wing main level (open weekdays). NJT has ticket vending machines (TVM) throughout the terminal. Effective in 2009, passengers boarding NJT buses are required to purchase a ticket before boarding. In April 2012, NJT began re-equipping machines that would give change for those paying cash with bills rather than $1 coins. NJT also accepts contactless payment systems (such as Apple Pay and Google Pay) at TVMs, NJT's mobile app, and ticket windows. Gates There are 223 departure gates of either saw-tooth (pull-in) or island platform (pull-through) design at PABT. At the Subway Level, or lower level of both wings, Gates 1-85 are predominantly used for long-distance travel, including buses to Canada, and jitneys, and during overnight hours (1 a.m. to 6 a.m.) for commuter lines. From 6 a.m. to 1 a.m., during the hours of normal operation, Gates 200–425, numbered to indicate the different boarding areas (100, 200, 300, etc.) within the complex are accessible from the 2nd floor and serve short-haul commuter lines. Most NJ Transit routes and New Jersey private carrier commuter routes are on the 200, 300, and 400 levels. Retail and entertainment Like other transit hubs, PABT has undergone a series of renovations to create a mall-like sphere to promote its retail, food, entertainment, and services spaces. There are numerous franchise stores, such as Heartland Brewery, Au Bon Pain, Jamba Juice, Starbucks, Hudson News, Duane Reade, GNC, plus a United States Postal Service branch station, as well as a variety of restaurants and bars throughout the terminal. Frames, a bowling alley (previously long known as Leisure Time Bowling) occupies a large space on the 2nd floor. Restrooms Men's and women's restrooms in the bus terminal have been the subject of media attention; the women's restroom on the second floor is the terminal's busiest. It acts as a makeup counter, frequented by crowds daily due to its lighting, large mirrors, and cleanliness, a noted contrast to the rest of the unpopular terminal. The men's restrooms are the subject of an ongoing lawsuit against the Port Authority's police department. The lawsuit exposed a trend of plainclothes officers targeting homosexual or effeminate men at the bus terminal's restrooms. Five officers, of about 1,700 in the department, were responsible for 70 percent of public lewdness arrests in 2014, the year the lawsuit was filed. Most of the arrests have been for