as a passenger group said that not enough improvements had been made, despite First Great Western announcing that 2008 season tickets and car-parking charges would be frozen until the end of the year. In August 2010, First Great Western was shown to have operated all the top ten most overcrowded trains in England and Wales, mostly between and . By December 2011, this had reduced to two. In 2011, First Great Western was revealed to be the train company with the highest levels of overcrowding: an average of 16.6% of passengers were shown to be standing during the morning and evening peak times. In 2012, it held the record for the most overcrowded train, carrying nearly twice its capacity, the 07:44 Henley-on-Thames to London Paddington. Paddington, the London terminus for many FGW services, was identified as the most overcrowded station. The company was also listed as the operator with the most passengers in excess of capacity in the south east region in 2012. Disabled passengers In July 2018, a disabled woman was threatened by Great Western Railway staff with police action and removal from the train she was travelling in, for using a disabled space for her mobility scooter. Canadian-born comedian Tanyalee Davis, who has a form of dwarfism, said she was humiliated when a Great Western Railway conductor made an announcement that she was "causing problems" which had delayed the train. The incident occurred after a woman travelling with a young child demanded that Davis make way for her pram. GWR said the incident should not have happened and "No one travelling with us should be left feeling like this". Strike action In 2015, the imminent arrival of the new trains provoked a series of strikes by the RMT union over who has the right to control the doors. First Great Western wanted to replace conductors with driver-only operation (DOO); however, following several discussions it was agreed to keep conductors on all IET services. Another strike took place in early December 2016 amidst a background of ongoing rail strikes on a national level. The RMT ballotted Servest UK workers employed on an outsourcing contract to GWR as cleaners; the ballot passed in favour of strike action by 98%. A disruptive transfer period in the outsourcing contract, from Mitie to Servest UK, had resulted in what the RMT referred to as the creation of a "two-tier workforce" amongst cleaners at